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WO-01327858 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 OISHEI CHILDRENS OUTPATIENT CENTER — 1001 MAIN ST, BUFFALO NY, 14203-1013

Dec 23, 2025 → Jan 16, 2026

✅ Completed
PC Per client agreement
Target: Mar 31, 2026
🕐 Clock stopped: Invoiced (Jan 16)
✓ SLA Met (74d early)
Dispatch 27.5d
Coordinators 9.4d
Field Work 0.0d
Billing 13.9d
✓ SLA Met
Dispatch
27.5 days
Over SLA
Coordinators
9.4 days
Over SLA
Field Work
0.0 days
Billing
13.9 days
Over SLA
Created: Dec 23, 2025 Due: Mar 31, 2026 Completed: Jan 16, 2026 (74 days early)
📅
18.5 days Total Age
⏱️
18.8d in L2 Review Longest Stage
🔄
9 transitions Status Changes
⚠️
53.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00553649
need due date
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (31)
WO-01327779 Invoiced
Installation • Eric Mancerella
Created: Dec 23, 2025 • Closed: Jan 15, 2026
WO-01327781 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327783 Invoiced
Installation • Bennet O Dartey
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327790 Invoiced
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327793 Invoiced
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327798 Invoiced
Installation • Jackson Reeves
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327808 Invoiced
Installation • Allan Klus
Created: Dec 23, 2025 • Closed: Jan 12, 2026
WO-01327809 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327810 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Mar 6, 2026
WO-01327812 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327814 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Mar 16, 2026
WO-01327815 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327826 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327828 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327832 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327834 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327837 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327839 Ready to Bill
Installation • Shady Messak
Created: Dec 23, 2025 • Closed: Apr 3, 2026
WO-01327841 Invoiced
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327843 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327844 Invoiced
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 14, 2026
WO-01327846 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327847 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327851 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327854 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327858 (current) Invoiced
Installation • Rodney Charles
Created: Dec 23, 2025 • Closed: Jan 16, 2026
WO-01327859 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327860 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 27, 2026
WO-01328614 Invoiced
Installation • Davon Cox
Created: Dec 31, 2025 • Closed: Jan 3, 2026
WO-01328615 Canceled
Installation
Created: Dec 31, 2025
WO-01355034 Canceled
Installation
Created: Mar 3, 2026
Completed with significant delays
Invoiced • 142 days old
🚨
Primary Delay 18.8 days stuck in "L2 Review"
⏱️
Total Delay 53.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
9.5d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
9.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
10.6d / 1.0d SLA
L2 Screening
18.0d / 1.0d SLA
L2 Review
18.8d
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/05/2026 RFosbury - Scheduled Rodney C for Jan 12th

🔧 Work Performed
MIC Installation Giraffe Omni Bed Care Station
🔍 Technician Findings
Both units are down due to failed Password attempts. Scale could not be calibrates could access Service mode. GE will replace main board. Ticket# 1-556981833617 for SN# TAB25521000SA and Ticket# 1-556982132513 SN# TAB25521002SA.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): 2082844-001-01405213 (GIRAFFE OMNIBED CARESTATION CS1) / TAB25521000SA, TAB25521002SA M1125056 (ASSY-LAU, GIRAFFE IN-BED SCALE, Finished good - Buy) / G311081M, G311082M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe Incubator Carestation CS1
📞 Call Description
GE MIC Installation - 2 GIRAFFE OMNIBED CARESTATION

Timeline

📞
Case Linked Dec 22, 4:16 PM
Case Number: 00553649
Subject: need due date
Status: Closed
📋
Work Order Created Dec 23, 2:47 PM
Work Order: WO-01327858
Type: Installation
Priority: PC
🚨 10.0 business days
👷
▶
2 Technician Assigned Jan 5, 4:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rich Fosbury
From: Entered
To: Assigned
Duration in Previous: 13d 1h
📅
▶
2 Dispatch Scheduled Jan 5, 4:20 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 14m
⚠️ 8.0 business days
⏱️
8x Labor Added Jan 14, 6:47 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 6.5, 0.5, 1, 310
⏳ 2.7 business days
✔️
▶
2 Status: Completed Jan 16, 2:04 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Rodney Charles
From: Completed
To: Closed
Duration in Previous: 1m
🚨 11.0 business days
⏱️
Labor Added Jan 30, 9:35 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Jan 30, 9:44 AM
From: Closed
To: L2 Screening
Duration in Previous: 13d 19h
🚨 18.0 business days
👀
Status: L2 Review by Douglas Pearce Feb 24, 12:54 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 25d 3h
🚨 19.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 20, 9:12 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 23d 19h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 12:52 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 3h
⏳ 3.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 4d 4h

Bottlenecks

Entered
Duration: 9.5 business days (threshold: 4.0 business hours)
Exceeded by 9.0 business days
Scheduled
Duration: 9.3 business days (threshold: 2.0 business days)
Exceeded by 7.3 business days
Closed
Duration: 10.6 business days (threshold: 1.0 business days)
Exceeded by 9.6 business days
L2 Screening
Duration: 18.0 business days (threshold: 1.0 business days)
Exceeded by 17.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Invoice Pending
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

📞
Case 00553649
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rodney Charles
Scheduled
Jan 12, 8:00 AM
Created
Dec 23, 2:47 PM
Invoice #
SM-258373

Work Details (9)

Name Type Status Qty Amount Date
WL-03065355 Labor Open 6.5 $450.00 Jan 14, 6:47 PM
WL-03065356 Labor Open 5 $460.00 Jan 14, 6:47 PM
WL-03065357 Labor Open 0.5 $0.00 Jan 14, 6:47 PM
WL-03065358 Expenses Open 1 $180.19 Jan 14, 6:47 PM
WL-03065359 Expenses Open 1 $0.00 Jan 14, 6:47 PM
WL-03065360 Expenses Open 1 $0.00 Jan 14, 6:47 PM
WL-03065361 Travel Open 310 $0.00 Jan 14, 6:47 PM
WL-03065362 Travel Open 10 $0.00 Jan 14, 6:47 PM
WL-03084680 Labor Open 0.016666666666667 $38.00 Jan 30, 9:35 AM

Details