Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327815 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 OBHS BROOKDALE HOSPITAL MEDICAL CENTER — 1275 LINDEN BLVD, BROOKLYN NY, 11212

Dec 23, 2025 → Present

🔴 Behind

PC Per client agreement

Target: May 29, 2026

⏸ 55d excluded (parts wait + holding)

10 biz days left

Dispatch 63.8d

On Track

Dispatch
63.8 days
Over SLA

Created: Dec 23, 2025 Due: May 29, 2026 (14 days left)

📅

103.8 days Total Age

⏱️

63.8d in Entered Longest Stage

🔄

1 transitions Status Changes

⚠️

63.3d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

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Originating Case

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🎫

Case #00553649

need due date

Closed

Priority

Standard

Origin

Email

Reason

New Case

Contact

N/A

Owner

Sherry Reich

Created

Dec 22, 2025

Work Orders from this Case (31)

WO-01327779 Invoiced

Installation • Eric Mancerella

Created: Dec 23, 2025 • Closed: Jan 15, 2026

WO-01327781 Invoiced

Installation • Paul Mccormish

Created: Dec 23, 2025 • Closed: Jan 8, 2026

WO-01327783 Invoiced

Installation • Bennet O Dartey

Created: Dec 23, 2025 • Closed: Jan 2, 2026

WO-01327790 Invoiced

Installation • Jeffrey Coles

Created: Dec 23, 2025 • Closed: Jan 8, 2026

WO-01327793 Invoiced

Installation • Jeffrey Coles

Created: Dec 23, 2025 • Closed: Jan 7, 2026

WO-01327798 Invoiced

Installation • Jackson Reeves

Created: Dec 23, 2025 • Closed: Jan 13, 2026

WO-01327808 Invoiced

Installation • Allan Klus

Created: Dec 23, 2025 • Closed: Jan 12, 2026

WO-01327809 Ready for Release

Created: Dec 23, 2025

WO-01327810 L2 Review

Installation • Rick Charles

Created: Dec 23, 2025 • Closed: Mar 6, 2026

WO-01327812 Invoiced

Installation • Paul Mccormish

Created: Dec 23, 2025 • Closed: Jan 8, 2026

WO-01327814 L2 Review

Installation • Jeffrey Coles

Created: Dec 23, 2025 • Closed: Mar 16, 2026

WO-01327815 (current) Ready for Release

Created: Dec 23, 2025

WO-01327826 Invoiced

Installation • Carlos Puebla

Created: Dec 23, 2025 • Closed: Jan 7, 2026

WO-01327828 Invoiced

Installation • Carlos Puebla

Created: Dec 23, 2025 • Closed: Jan 7, 2026

WO-01327832 Ready for Release

Created: Dec 23, 2025

WO-01327834 Ready for Release

Created: Dec 23, 2025

WO-01327837 Invoiced

Installation • Carlos Puebla

Created: Dec 23, 2025 • Closed: Jan 6, 2026

WO-01327839 Ready to Bill

Installation • Shady Messak

Created: Dec 23, 2025 • Closed: Apr 3, 2026

WO-01327841 Invoiced

Installation • Rick Charles

Created: Dec 23, 2025 • Closed: Jan 13, 2026

WO-01327843 Ready for Release

Created: Dec 23, 2025

WO-01327844 Invoiced

Installation • Rick Charles

Created: Dec 23, 2025 • Closed: Jan 14, 2026

WO-01327846 Invoiced

Installation • Joseph Nuovo

Created: Dec 23, 2025 • Closed: Dec 30, 2025

WO-01327847 Invoiced

Installation • Joseph Nuovo

Created: Dec 23, 2025 • Closed: Jan 6, 2026

WO-01327851 Ready for Release

Created: Dec 23, 2025

WO-01327854 Invoiced

Installation • Joseph Nuovo

Created: Dec 23, 2025 • Closed: Jan 8, 2026

WO-01327858 Invoiced

Installation • Rodney Charles

Created: Dec 23, 2025 • Closed: Jan 16, 2026

WO-01327859 Invoiced

Installation • Joseph Nuovo

Created: Dec 23, 2025 • Closed: Jan 8, 2026

WO-01327860 Invoiced

Installation • Carlos Puebla

Created: Dec 23, 2025 • Closed: Jan 27, 2026

WO-01328614 Invoiced

Installation • Davon Cox

Created: Dec 31, 2025 • Closed: Jan 3, 2026

WO-01328615 Canceled

Created: Dec 31, 2025

WO-01355034 Canceled

Created: Mar 3, 2026

Behind Schedule - Needs Attention

Ready for Release • 142 days old

🚨

Primary Delay 63.8 days stuck in "Entered"

⏱️

Total Delay 63.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

63.8d / 0.5d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description

                        "EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD

Scale serial number(s): TBD

*See Shipment Notification with IPs and accessories attached to the EMSAR WO."                    

📄 Description

                        GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).                    

📞 Call Description

                        GE MIC Installation - 1 PANDA                    

Timeline

📞

Case Linked Dec 22, 4:16 PM

Case Number: 00553649

Subject: need due date

Status: Closed

📋

Work Order Created Dec 23, 12:25 PM

Work Order: WO-01327815

Type: Installation

Priority: PC

🚨 64.0 business days

✅

Status: Ready for Release by Mandy Newman Mar 20, 9:29 AM

From: Entered

To: Ready for Release

Duration in Previous: 86d 20h

Bottlenecks

Entered

Duration: 63.8 business days (threshold: 4.0 business hours)

Exceeded by 63.3 business days

🔗 Related Artifacts

📞

Case 00553649

Closed

ℹ️ Work Order Details

Status

Ready for Release

Priority

PC

Type

Installation

Branch

N/A

Technician

Unassigned

Scheduled

N/A

Created

Dec 23, 12:25 PM

Invoice #

N/A