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WO-01327841 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 CHESTER COUNTY HOSPITAL — 701 E MARSHALL ST, WEST CHESTER PA, 19380-4412

Dec 23, 2025 → Jan 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (53 biz days early)
Active: 13 biz days
🕐 Clock stopped: Invoiced (Jan 13, 2026)
7d
▶ Clock Running
Status: Created
Dec 23 → Jan 5, 2026
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 7 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 13, 2026
6 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Completed
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 13 of ? biz days used
Created: Dec 23, 2025 Invoiced: Jan 13, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Jan 5 Created ▶ Running 7 7
Jan 5 → Jan 5 Assigned ▶ Running 0 7
Jan 5 → Jan 13 Scheduled ▶ Running 6 13
Jan 13 → Jan 13 Completed ▶ Running 0 13
Dispatch 24.6d
Coordinators 6.3d
Field Work 0.0d
Billing 13.9d
✓ SLA Met
Dispatch
24.6 days
Over SLA
Coordinators
6.3 days
Over SLA
Field Work
0.0 days
Billing
13.9 days
Over SLA
Created: Dec 23, 2025 Due: Mar 31, 2026 Completed: Jan 13, 2026 (77 days early)
📅
13.6 days Total Age
⏱️
18.9d in L2 Review Longest Stage
🔄
9 transitions Status Changes
⚠️
49.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 12, 2026
Visit 2 Jan 13, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553649
need due date
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (31)
WO-01327779 Invoiced
Installation • Eric Mancerella
Created: Dec 23, 2025 • Closed: Jan 15, 2026
WO-01327781 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327783 Invoiced
Installation • Bennet O Dartey
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327790 Invoiced
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327793 Invoiced
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327798 Invoiced
Installation • Jackson Reeves
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327808 Invoiced
Installation • Allan Klus
Created: Dec 23, 2025 • Closed: Jan 12, 2026
WO-01327809 Canceled
Installation
Created: Dec 23, 2025
WO-01327810 Invoiced
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Mar 6, 2026
WO-01327812 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327814 Invoiced
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Mar 16, 2026
WO-01327815 Canceled
Installation
Created: Dec 23, 2025
WO-01327826 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327828 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327832 Canceled
Installation
Created: Dec 23, 2025
WO-01327834 Canceled
Installation
Created: Dec 23, 2025
WO-01327837 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327839 Invoiced
Installation • Shady Messak
Created: Dec 23, 2025 • Closed: Apr 3, 2026
WO-01327841 (current) Invoiced
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327843 Canceled
Installation
Created: Dec 23, 2025
WO-01327844 Invoiced
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 14, 2026
WO-01327846 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327847 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327851 Canceled
Installation
Created: Dec 23, 2025
WO-01327854 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327858 Invoiced
Installation • Rodney Charles
Created: Dec 23, 2025 • Closed: Jan 16, 2026
WO-01327859 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327860 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 27, 2026
WO-01328614 Invoiced
Installation • Davon Cox
Created: Dec 31, 2025 • Closed: Jan 3, 2026
WO-01328615 Canceled
Installation
Created: Dec 31, 2025
WO-01355034 Canceled
Installation
Created: Mar 3, 2026
Completed with significant delays
Invoiced • 233 days old
🚨
Primary Delay 18.9 days stuck in "L2 Review"
⏱️
Total Delay 49.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.6d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
6.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
12.2d / 1.0d SLA
L2 Screening
17.0d / 1.0d SLA
L2 Review
18.9d
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/05/2026 RFosbury - Schedule for Rick C. Jan 12th - Jan 13th.

🔧 Work Performed
Installation of 12 Corometrics and Accessories.
🔍 Technician Findings
Good working conditions
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): *See Shipment Notification with IPs and accessories attached to the EMSAR WO." 259CX FETAL MONITOR GENERIC ATO MODEL / SDJ25230010,SDJ25230008,SDJ25190084,SDJ25190080,SDJ25230002,SDJ25190019,SDJ25230004,SDJ25230006,SDJ25190054,SDJ25230018,SDJ25230007,SDJ25230017 US TRANSDUCER NAUTILUS WATERTIGHT COMBO / SQH25464231PS,SQH25464259PS,SQH25464264PS,SQH25464224PS,SQH25464253PS,SQH25464157PS,SQH25464199PS,SQH25464254PS,SQH25464160PS,SQH25464181PS,SQH25464217PS,SQH25464197PS,SQH25464260PS,SQH25464228PS,SQH25464202PS,SQH25454249PS,SQH25464198PS,SQH25464005PS,SQH25454237PS,SQH25464287PS,SQH25464186PS,SQH25464263PS,SQH25464227PS,SQH25464247PS TOCO TRANSDUCER WATERTIGHT BUTTON AND LO / SQJ25424187PS,SQJ25424112PS,SQJ25424117PS,SQJ25424123PS,SQJ25444138PS,SQJ25424068PS,SQJ25424126PS,SQJ25424124PS,SQJ25444084PS,SQJ25434239PS,SQJ25424108PS,SQJ25424145PS
📄 Description
GE Healthcare Corometrics 250cx (Series) Fetal Monitor (Models: 256cx, 259cx)
📞 Call Description
GE MIC Installation - 12 CORO 259

Timeline

📞
Case Linked Dec 22, 4:16 PM
Case Number: 00553649
Subject: need due date
Status: Closed
📋
Work Order Created Dec 23, 2:16 PM
Work Order: WO-01327841
Type: Installation
Priority: PC
⚠️ 8.0 business days
👷
▶
5 Technician Assigned Jan 5, 4:56 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Rich Fosbury
From: Entered
To: Assigned
Duration in Previous: 13d 2h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-12T05:00:00.000+0000, 2026-01-12T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-12T18:00:00.000+0000
⚠️ 6.9 business days
⏱️
14x Labor Added Jan 13, 4:38 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.25, 5.5, 6.75, 39
⏱️
▶
3 Labor Added Jan 13, 5:23 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Rick Charles
From: Scheduled
To: Completed
Duration in Previous: 8d 0h
🏁
Status: Closed by Rick Charles
From: Completed
To: Closed
Duration in Previous: 1m
🚨 12.8 business days
⏱️
▶
2 Labor Added Jan 30, 9:41 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 16d 16h
🚨 17.0 business days
👀
Status: L2 Review by Douglas Pearce Feb 24, 11:43 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 25d 1h
🚨 19.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 20, 9:12 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 23d 20h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 12:52 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 3h
⏳ 3.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 4d 4h

Bottlenecks

Entered
Duration: 7.6 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business days
Scheduled
Duration: 6.3 business days (threshold: 2.0 business days)
Exceeded by 4.3 business days
Closed
Duration: 12.2 business days (threshold: 1.0 business days)
Exceeded by 11.2 business days
L2 Screening
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Invoice Pending
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

📞
Case 00553649
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rick Charles
Scheduled
Jan 12, 1:00 PM
Created
Dec 23, 2:16 PM
Invoice #
SM-258373

Work Details (16)

Name Type Status Qty Amount Date
WL-03063615 Labor Open 1.25 $100.00 Jan 13, 4:38 PM
WL-03063616 Labor Open 5.5 $450.00 Jan 13, 4:38 PM
WL-03063617 Labor Open 1 $0.00 Jan 13, 4:38 PM
WL-03063618 Labor Open 1.25 $100.00 Jan 13, 4:38 PM
WL-03063619 Labor Open 6.75 $450.00 Jan 13, 4:38 PM
WL-03063620 Labor Open 1 $0.00 Jan 13, 4:38 PM
WL-03063621 Expenses Open 1 $0.00 Jan 13, 4:38 PM
WL-03063622 Expenses Open 1 $0.00 Jan 13, 4:38 PM
WL-03063623 Expenses Open 1 $0.00 Jan 13, 4:38 PM
WL-03063624 Expenses Open 1 $0.00 Jan 13, 4:38 PM
WL-03063625 Travel Open 39 $0.00 Jan 13, 4:38 PM
WL-03063626 Travel Open 39 $0.00 Jan 13, 4:38 PM
WL-03063627 Travel Open 39 $0.00 Jan 13, 4:38 PM
WL-03063628 Travel Open 39 $0.00 Jan 13, 4:38 PM
WL-03063706 Labor Open 1 $0.00 Jan 13, 5:23 PM
WL-03084699 Labor Open 0.016666666666667 $38.00 Jan 30, 9:41 AM

Details