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← WO Overview

WO-01327810 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 GREATER BALTIMORE MEDICAL CENTER INC — 6701 N CHARLES ST, TOWSON MD, 21204

Dec 23, 2025 → Mar 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 7, 2026
✓ SLA Met
Active: 49 biz days
🕐 Clock stopped: Invoiced (Mar 6, 2026)
46d
▶ Clock Running
Status: Created
Dec 23 → Mar 3, 2026
46 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 6, 2026
3 business days (counted)
Running total: 49 of ? biz days used
Created: Dec 23, 2025 Invoiced: Mar 6, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Mar 3 Created ▶ Running 46 46
Mar 3 → Mar 6 Scheduled ▶ Running 3 49
Dispatch 73.8d
Coordinators 4.0d
Billing 11.5d
✓ SLA Met
Dispatch
73.8 days
Over SLA
Coordinators
4.0 days
Over SLA
Billing
11.5 days
Over SLA
Created: Dec 23, 2025 Due: Mar 7, 2026 Completed: Mar 6, 2026 (1 days early)
📅
49.8 days Total Age
⏱️
46.8d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
85.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00553649
need due date
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (31)
WO-01327779 Invoiced
Installation • Eric Mancerella
Created: Dec 23, 2025 • Closed: Jan 15, 2026
WO-01327781 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327783 Invoiced
Installation • Bennet O Dartey
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327790 Invoiced
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327793 Invoiced
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327798 Invoiced
Installation • Jackson Reeves
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327808 Invoiced
Installation • Allan Klus
Created: Dec 23, 2025 • Closed: Jan 12, 2026
WO-01327809 Canceled
Installation
Created: Dec 23, 2025
WO-01327810 (current) Invoiced
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Mar 6, 2026
WO-01327812 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327814 Invoiced
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Mar 16, 2026
WO-01327815 Canceled
Installation
Created: Dec 23, 2025
WO-01327826 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327828 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327832 Canceled
Installation
Created: Dec 23, 2025
WO-01327834 Canceled
Installation
Created: Dec 23, 2025
WO-01327837 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327839 Invoiced
Installation • Shady Messak
Created: Dec 23, 2025 • Closed: Apr 3, 2026
WO-01327841 Invoiced
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327843 Canceled
Installation
Created: Dec 23, 2025
WO-01327844 Invoiced
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 14, 2026
WO-01327846 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327847 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327851 Canceled
Installation
Created: Dec 23, 2025
WO-01327854 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327858 Invoiced
Installation • Rodney Charles
Created: Dec 23, 2025 • Closed: Jan 16, 2026
WO-01327859 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327860 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 27, 2026
WO-01328614 Invoiced
Installation • Davon Cox
Created: Dec 31, 2025 • Closed: Jan 3, 2026
WO-01328615 Canceled
Installation
Created: Dec 31, 2025
WO-01355034 Canceled
Installation
Created: Mar 3, 2026
Completed with significant delays
Invoiced • 233 days old
🚨
Primary Delay 46.8 days stuck in "Entered"
⏱️
Total Delay 85.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
46.8d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Closed
1.3d / 1.0d SLA
L2 Screening
27.0d / 1.0d SLA
L2 Review
24.6d
Ready to Bill
11.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/03/2026 SRobinson- Dispatching WO to Rick for 03/06.

🔧 Work Performed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): QAAE62821,QAAE62820 Scale serial number(s): G314443M,G314444M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
🔍 Technician Findings
GOOD WORKING CONDITION
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): QAAE62821,QAAE62820 Scale serial number(s): G314443M,G314444M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe Incubator Carestation CS1
📞 Call Description
GE MIC Installation - 2 GIRAFFE OMNIBED CARESTATION - 2 BSPT

Timeline

📞
Case Linked Dec 22, 4:16 PM
Case Number: 00553649
Subject: need due date
Status: Closed
📋
Work Order Created Dec 23, 12:15 PM
Work Order: WO-01327810
Type: Installation
Priority: PC
🚨 47.0 business days
👷
▶
3 Technician Assigned Mar 3, 10:33 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-03-06T13:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Entered
To: Scheduled
Duration in Previous: 69d 22h
⏳ 3.0 business days
📅
Dispatch Scheduled by Shelby Robinson Mar 5, 11:16 AM
Scheduled For: 2026-03-05T13:00:00.000+0000
⏳ 2.0 business days
⏱️
4x Labor Added Mar 6, 4:37 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 3, 0.5, 1, 14
💵
▶
2 3x Expenses Added Mar 6, 4:47 PM
3x Expenses Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 6h, 0m
⏳ 1.9 business days
⏱️
Labor Added Mar 9, 12:14 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Mar 9, 12:20 PM
From: Closed
To: L2 Screening
Duration in Previous: 2d 18h
🚨 27.0 business days
👀
Status: L2 Review by Douglas Pearce Apr 14, 3:08 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 36d 2h
🚨 25.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 18, 4:07 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 34d 0h
🚨 12.0 business days
📨
▶
3 Status: Invoice Pending Jun 3, 9:33 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-263661
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Entered
Duration: 46.8 business days (threshold: 4.0 business hours)
Exceeded by 46.3 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
L2 Screening
Duration: 27.0 business days (threshold: 1.0 business days)
Exceeded by 26.0 business days
Ready to Bill
Duration: 11.5 business days (threshold: 1.0 business days)
Exceeded by 10.5 business days

🔗 Related Artifacts

📞
Case 00553649
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rick Charles
Scheduled
Mar 5, 8:00 AM
Created
Dec 23, 12:15 PM
Invoice #
SM-263661

Work Details (8)

Name Type Status Qty Amount Date
WL-03134186 Labor Open 3 $460.00 Mar 6, 4:37 PM
WL-03134187 Labor Open 0.5 $900.00 Mar 6, 4:37 PM
WL-03134188 Expenses Open 1 $0.00 Mar 6, 4:37 PM
WL-03134189 Travel Open 14 $0.00 Mar 6, 4:37 PM
WL-03134211 Expenses Open 1 $147.03 Mar 6, 4:47 PM
WL-03134212 Expenses Open 1 $0.00 Mar 6, 4:47 PM
WL-03134213 Expenses Open 1 $0.00 Mar 6, 4:47 PM
WL-03135798 Labor Open 0.016666666666667 $38.00 Mar 9, 12:14 PM

Details