Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327810 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 GREATER BALTIMORE MEDICAL CENTER INC — 6701 N CHARLES ST, TOWSON MD, 21204

Dec 23, 2025 → Mar 6, 2026

🔴 Behind
PC Per client agreement
Target: Mar 7, 2026
⚠ 68d overdue
Dispatch 77.8d
Coordinators 4.0d
⚠ Overdue
Dispatch
77.8 days
Over SLA
Coordinators
4.0 days
Over SLA
Created: Dec 23, 2025 Due: Mar 7, 2026 (69 days overdue)
📅
53.8 days Total Age
⏱️
50.8d in Entered Longest Stage
🔄
4 transitions Status Changes
⚠️
78.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00553649
need due date
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (31)
WO-01327779 Invoiced
Installation • Eric Mancerella
Created: Dec 23, 2025 • Closed: Jan 15, 2026
WO-01327781 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327783 Invoiced
Installation • Bennet O Dartey
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327790 Invoiced
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327793 Invoiced
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327798 Invoiced
Installation • Jackson Reeves
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327808 Invoiced
Installation • Allan Klus
Created: Dec 23, 2025 • Closed: Jan 12, 2026
WO-01327809 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327810 (current) L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Mar 6, 2026
WO-01327812 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327814 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Mar 16, 2026
WO-01327815 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327826 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327828 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327832 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327834 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327837 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327839 Ready to Bill
Installation • Shady Messak
Created: Dec 23, 2025 • Closed: Apr 3, 2026
WO-01327841 Invoiced
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327843 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327844 Invoiced
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 14, 2026
WO-01327846 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327847 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327851 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327854 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327858 Invoiced
Installation • Rodney Charles
Created: Dec 23, 2025 • Closed: Jan 16, 2026
WO-01327859 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327860 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 27, 2026
WO-01328614 Invoiced
Installation • Davon Cox
Created: Dec 31, 2025 • Closed: Jan 3, 2026
WO-01328615 Canceled
Installation
Created: Dec 31, 2025
WO-01355034 Canceled
Installation
Created: Mar 3, 2026
Behind Schedule - Needs Attention
L2 Review • 142 days old
🚨
Primary Delay 50.8 days stuck in "Entered"
⏱️
Total Delay 78.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
50.8d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Closed
1.3d / 1.0d SLA
L2 Screening
27.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/03/2026 SRobinson- Dispatching WO to Rick for 03/06.

🔧 Work Performed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): QAAE62821,QAAE62820 Scale serial number(s): G314443M,G314444M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
🔍 Technician Findings
GOOD WORKING CONDITION
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): QAAE62821,QAAE62820 Scale serial number(s): G314443M,G314444M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe Incubator Carestation CS1
📞 Call Description
GE MIC Installation - 2 GIRAFFE OMNIBED CARESTATION - 2 BSPT

Timeline

📞
Case Linked Dec 22, 4:16 PM
Case Number: 00553649
Subject: need due date
Status: Closed
📋
Work Order Created Dec 23, 12:15 PM
Work Order: WO-01327810
Type: Installation
Priority: PC
🚨 51.0 business days
🗓️
▶
3 Status: Scheduled Mar 3, 10:33 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Shelby Robinson
Technician: a0h5A00000GzK9zQAF, Rick Charles
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-03-06T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Shelby Robinson Mar 5, 11:16 AM
Scheduled For: 2026-03-05T13:00:00.000+0000
⏳ 2.0 business days
⏱️
4x Labor Added Mar 6, 4:37 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 3, 0.5, 1, 14
💵
▶
2 3x Expenses Added Mar 6, 4:47 PM
3x Expenses Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 6h, 0m
⏳ 1.9 business days
⏱️
Labor Added Mar 9, 12:14 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Mar 9, 12:20 PM
From: Closed
To: L2 Screening
Duration in Previous: 2d 18h
🚨 27.0 business days
👀
Status: L2 Review by Douglas Pearce Apr 14, 3:08 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 36d 2h

Bottlenecks

Entered
Duration: 50.8 business days (threshold: 4.0 business hours)
Exceeded by 50.3 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
L2 Screening
Duration: 27.0 business days (threshold: 1.0 business days)
Exceeded by 26.0 business days

🔗 Related Artifacts

📞
Case 00553649
Closed

ℹ️ Work Order Details

Status
L2 Review
Priority
PC
Type
Installation
Branch
N/A
Technician
Rick Charles
Scheduled
Mar 5, 8:00 AM
Created
Dec 23, 12:15 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03134186 Labor Open 3 $460.00 Mar 6, 4:37 PM
WL-03134187 Labor Open 0.5 $900.00 Mar 6, 4:37 PM
WL-03134188 Expenses Open 1 $0.00 Mar 6, 4:37 PM
WL-03134189 Travel Open 14 $0.00 Mar 6, 4:37 PM
WL-03134211 Expenses Open 1 $147.03 Mar 6, 4:47 PM
WL-03134212 Expenses Open 1 $0.00 Mar 6, 4:47 PM
WL-03134213 Expenses Open 1 $0.00 Mar 6, 4:47 PM
WL-03135798 Labor Open 0.016666666666667 $38.00 Mar 9, 12:14 PM

Details