Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
256d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 214d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 214d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 202d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 193d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 187d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 189d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01352648 100 186d 0d 186d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352649 100 186d 0d 186d Needs Action Dispatch Entered MIDMARK Repair Healthcare Provider P4 Parts Wrong —
WO-01164884 70 402d 152d 832d Needs Action Coordinators Scheduled Acct. Management Lab/Power —
WO-01349783 70 191d 0d 199d Needs Action Billing Billing Review GE HEALTHCARE Repair — Parts Wrong —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 355d
2 GE Healthcare FMI 2,737 2,737 204d
3 HIGI LLC 1,207 1,207 224d
4 GCX Medical 825 825 204d
5 CVS 515 515 250d
6 GE HEALTHCARE 489 489 222d
7 Oak Street Health 243 243 201d
8 MIDMARK 187 187 191d
9 AGILENT TECHNOLOGIES (ASP) 173 173 205d
10 AGILENT TECHNOLOGIES (VPD) 153 153 218d
11 TEXAS MEDICAL SCREENING 144 144 196d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 348d
13 Conviva Care Solutions (Humana) 99 99 198d
14 Modern Animal Hospital 63 63 197d
15 HCA Urgent Care 62 62 211d