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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
256d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 214d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 214d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 202d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 193d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 187d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 189d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01352544 100 186d 0d 186d Needs Action Coordinators Ready for Scheduling Oak Street Health Inspection Healthcare Provider PSM —
WO-01352545 100 186d 0d 186d Needs Action Coordinators Assigned Suvida Healthcare Inspection Healthcare Provider PSM —
WO-01352546 100 186d 1d 186d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352547 100 186d 1d 186d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01352548 100 186d 1d 186d Needs Action Dispatch L2 Screening CENTRAL BUCKS AMBULANCE & RESCUE UNIT Repair EMS P7 Parts Wrong Yes
WO-01352549 100 186d 1d 186d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Installation — PC —
WO-01352550 100 186d 1d 186d Needs Action Dispatch L2 Screening CENTRAL BUCKS AMBULANCE & RESCUE UNIT Repair EMS P7 Yes
WO-01352551 100 186d 1d 186d Needs Action Coordinators Ready for Scheduling Sono Bello Inspection Healthcare Provider PSM —
WO-01352552 100 186d 1d 186d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01352553 100 186d 0d 186d Needs Action Coordinators Assigned Oak Street Health Inspection Healthcare Provider PSM —
WO-01352554 100 186d 1d 186d Needs Action Coordinators Ready for Scheduling Mass General Brigham Community Physicians Inspection Healthcare Provider PSM —
WO-01352555 100 186d 1d 186d Needs Action Coordinators Assigned TWINSBURG FIRE DEPARTMENT Evaluation EMS P7 —
WO-01352556 100 186d 1d 186d Needs Action Coordinators Ready for Scheduling Oak Street Health Inspection Healthcare Provider PSM —
WO-01352558 100 186d 1d 186d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01352559 100 186d 1d 186d Needs Action Coordinators Ready for Scheduling CARVER EMS Preventive Maintenance EMS PSM —
WO-01352560 100 186d 1d 186d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352561 100 186d 1d 186d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352562 100 186d 1d 186d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352563 100 186d 1d 186d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352564 100 186d 1d 186d Needs Action Coordinators Ready for Scheduling Cornell Scott - Hill Health Center Conneticut Misc. Inspection Healthcare Provider P5 —
WO-01352565 100 186d 1d 186d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352566 100 186d 1d 186d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352567 100 186d 1d 186d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01352568 100 186d 1d 186d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352569 100 186d 0d 186d Needs Action Coordinators Assigned CENTRAL BUCKS AMBULANCE & RESCUE UNIT Repair EMS P7 Parts Wrong Yes
WO-01352570 100 186d 1d 186d Needs Action Coordinators Assigned GCX Medical Upgrade Project PC —
WO-01352571 100 186d 1d 186d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352572 100 186d 1d 186d Needs Action Coordinators Ready for Scheduling MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01352573 100 186d 1d 186d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352574 100 186d — 186d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01352575 100 186d 1d 186d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01352576 100 186d 1d 186d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01352577 100 186d 1d 186d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352578 100 186d 1d 186d Needs Action Coordinators Scheduled GE Healthcare FMI FCO FCO PC —
WO-01352579 100 186d 1d 186d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352580 100 186d 1d 186d Needs Action Coordinators Scheduled GE Healthcare FMI FCO FCO PC —
WO-01352581 100 186d 1d 186d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Overhaul Lab/Power PSM Parts Backorder —
WO-01352582 100 186d 1d 186d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352583 100 186d 1d 186d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352584 100 186d 0d 186d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01352585 100 186d 1d 186d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352586 100 186d 1d 186d Needs Action Coordinators Assigned WILLOUGHBY FIRE DEPARTMENT Evaluation EMS P7 —
WO-01352587 100 186d 1d 186d Needs Action Coordinators Ready for Scheduling EASTHILL FAMILY MEDICINE Misc. Inspection Healthcare Provider P5 —
WO-01352588 100 186d 0d 186d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352589 100 186d 1d 186d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352590 100 186d 0d 186d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01352591 100 186d 0d 186d Needs Action Materials Awaiting Parts PM Pediatrics Urgent Care Depot Healthcare Provider P3 Yes
WO-01352592 100 186d 0d 186d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01352593 100 186d 0d 186d Needs Action Coordinators Assigned CENTRAL BUCKS AMBULANCE & RESCUE UNIT Repair EMS P3 Parts Wrong Yes
WO-01352594 100 186d 0d 186d Needs Action Dispatch L2 Screening PLANNED PARENTHOOD OF GREATER NEW YORK Repair Healthcare Provider P5 —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 354d
2 GE Healthcare FMI 2,737 2,737 204d
3 HIGI LLC 1,207 1,207 224d
4 GCX Medical 825 825 204d
5 CVS 515 515 250d
6 GE HEALTHCARE 489 489 222d
7 Oak Street Health 243 243 201d
8 MIDMARK 187 187 191d
9 AGILENT TECHNOLOGIES (ASP) 173 173 205d
10 AGILENT TECHNOLOGIES (VPD) 153 153 218d
11 TEXAS MEDICAL SCREENING 144 144 196d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 348d
13 Conviva Care Solutions (Humana) 99 99 198d
14 Modern Animal Hospital 63 63 197d
15 HCA Urgent Care 62 62 211d