Quantify excess travel cost and identify optimization opportunities across your field service operation
Ranked by total avoidable cost across five dimensions. Focus on the top items in each category for the highest ROI improvements.
Which service verticals generate the most excess travel? Clinical Education stands out with very high per-WO excess.
| # | Vertical | WOs | Avoidable Cost | Impact | Avg Excess | Outliers | Flew | Actual Expense | Techs |
|---|---|---|---|---|---|---|---|---|---|
| 1 | FCO | 205 | $63,139 | 69.9% | 459.7 mi | 88 | ✈ 1 | $4,858 | 9 |
| 2 | Lab/Power | 108 | $13,769 | 15.2% | 190.3 mi | 78 | — | $941 | 7 |
| 3 | Healthcare Provider | 292 | $7,714 | 8.5% | 39.4 mi | 57 | ✈ 1 | $60,840 | 9 |
| 4 | EMS | 71 | $3,031 | 3.4% | 63.7 mi | 23 | — | $6,534 | 6 |
| 5 | Kiosk | 97 | $1,646 | 1.8% | 25.3 mi | 5 | — | $2,298 | 7 |
| 6 | Installation | 5 | $492 | 0.5% | 147.0 mi | 5 | — | $8,412 | 2 |
| 7 | Bed Services | 6 | $375 | 0.4% | 93.2 mi | 3 | — | $791 | 2 |
| 8 | Animal Health | 6 | $153 | 0.2% | 38.2 mi | 3 | — | $2,236 | 3 |
| 9 | Training/Other | 4 | $6 | 0% | 2.3 mi | 0 | ✈ 1 | $1,884 | 3 |
States with the highest total avoidable travel cost.
| # | State | WOs | Avoidable Cost | Impact | Avg Excess | Flew |
|---|---|---|---|---|---|---|
| 1 | TX | 794 | $90,324 | 169.8 mi | ✈ 3 |
Top cities by total avoidable cost. These are your biggest geographic hotspots.
| # | City | State | WOs | Avoidable Cost | Impact | Avg Excess | Flew |
|---|---|---|---|---|---|---|---|
| 1 | DALLAS | TX | 22 | $15,556 | 1,055.4 mi | — | |
| 2 | AUSTIN | TX | 18 | $14,589 | 1,209.7 mi | — | |
| 3 | LUBBOCK | TX | 17 | $11,453 | 1,005.6 mi | — | |
| 4 | Houston | TX | 61 | $7,414 | 181.4 mi | — | |
| 5 | HOUSTON | TX | 70 | $7,318 | 156.0 mi | ✈ 1 | |
| 6 | ROUND ROCK | TX | 5 | $4,516 | 1,348.0 mi | — | |
| 7 | FORT WORTH | TX | 7 | $3,059 | 652.2 mi | — | |
| 8 | El Paso | TX | 8 | $2,104 | 392.7 mi | ✈ 1 | |
| 9 | IRVING | TX | 3 | $2,041 | 1,015.5 mi | — | |
| 10 | PLANO | TX | 3 | $1,866 | 928.4 mi | — | |
| 11 | Irving | TX | 16 | $1,478 | 137.9 mi | — | |
| 12 | Dallas | TX | 52 | $1,321 | 37.9 mi | — | |
| 13 | Austin | TX | 30 | $1,258 | 62.6 mi | — | |
| 14 | Burnet | TX | 3 | $1,141 | 567.5 mi | — | |
| 15 | San Antonio | TX | 43 | $1,055 | 36.6 mi | — | |
| 16 | Laredo | TX | 10 | $1,000 | 149.2 mi | — | |
| 17 | SAN ANTONIO | TX | 49 | $960 | 29.2 mi | — | |
| 18 | Waco | TX | 7 | $756 | 161.3 mi | — | |
| 19 | Plano | TX | 10 | $615 | 91.8 mi | — | |
| 20 | FORT SAM HOUSTON | TX | 5 | $451 | 134.5 mi | — | |
| 21 | Corpus Christi | TX | 9 | $426 | 70.7 mi | — | |
| 22 | Garland | TX | 15 | $413 | 41.0 mi | — | |
| 23 | Temple | TX | 5 | $380 | 113.4 mi | — | |
| 24 | Wylie | TX | 5 | $363 | 108.3 mi | — | |
| 25 | Terrell | TX | 6 | $356 | 88.7 mi | ✈ 1 |
Coordinators whose dispatching decisions result in the most excess travel. High avg excess suggests systematic over-dispatching; high WO count with moderate excess suggests volume-driven impact.
| # | Coordinator | WOs | Avoidable Cost | Impact | Avg Excess | Outliers | Flew | Actual Expense | Techs Used |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Laura Hill | 37 | $13,706 | 552.9 mi | 23 | — | $163 | 6 | |
| 2 | Megan Klose | 15 | $13,643 | 1,357.5 mi | 15 | — | — | 2 | |
| 3 | Kaitlyn Kelch | 466 | $10,772 | 34.5 mi | 84 | ✈ 2 | $72,997 | 10 | |
| 4 | Chris Bakkemo | 12 | $6,910 | 859.5 mi | 12 | — | — | 1 | |
| 5 | Leona Coonrod | 87 | $4,564 | 78.3 mi | 62 | — | $996 | 3 | |
| 6 | Fady Messak | 5 | $4,442 | 1,326.1 mi | 5 | — | — | 1 | |
| 7 | Cristina Everetts | 22 | $562 | 38.2 mi | 1 | ✈ 1 | $1,522 | 2 | |
| 8 | Erin Martin | 28 | $540 | 28.8 mi | 1 | — | $328 | 2 | |
| 9 | Brandi Rodriguez | 6 | $0 | 0.0 mi | 0 | — | — | 1 |
Techs who consistently travel far beyond the closest available option. High states-served count may indicate a roaming/national tech; high avg excess with few states suggests a misplaced home base.
| # | Technician | WOs | Avoidable Cost | Impact | Avg Actual Dist | Avg Excess | Outliers | Flew | States | Actual Expense |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Philmon Mehari | 22 | $20,026 | 1,495 mi | 1,358.6 mi | 22 | — | 1 | — | |
| 2 | Eric Mancerella | 22 | $14,843 | 1,235 mi | 1,007.0 mi | 22 | — | 1 | — | |
| 3 | Davon Cox | 16 | $14,324 | 1,370 mi | 1,336.2 mi | 16 | — | 1 | — | |
| 4 | Derick Velazquez | 13 | $7,310 | 854 mi | 839.3 mi | 13 | ✈ 1 | 1 | $1,522 | |
| 5 | Chris Bakkemo | 12 | $6,910 | 867 mi | 859.5 mi | 12 | — | 1 | — | |
| 6 | Fady Khouzam | 5 | $4,442 | 1,377 mi | 1,326.1 mi | 5 | — | 1 | — | |
| 7 | Chane Lacy | 118 | $3,675 | 86 mi | 46.5 mi | 30 | — | 1 | $20,674 | |
| 8 | Maria Davis | 46 | $3,379 | 124 mi | 109.7 mi | 45 | — | 1 | $680 | |
| 9 | Arturo Diaz | 58 | $3,014 | 116 mi | 77.6 mi | 12 | ✈ 1 | 1 | $9,154 | |
| 10 | Anthony Wirth | 68 | $1,618 | 65 mi | 35.5 mi | 25 | — | 1 | $10,907 | |
| 11 | Marvin Rivas | 107 | $1,424 | 89 mi | 19.9 mi | 4 | — | 1 | $3,336 | |
| 12 | Jose Gutierrez | 42 | $1,325 | 55 mi | 47.1 mi | 19 | — | 1 | $261 | |
| 13 | Curtis Sprague | 36 | $1,239 | 126 mi | 51.4 mi | 12 | — | 1 | $6,628 | |
| 14 | Christopher Womack | 104 | $740 | 43 mi | 10.6 mi | 2 | ✈ 1 | 1 | $12,770 | |
| 15 | Zachary Stieben | 94 | $665 | 43 mi | 10.6 mi | 4 | — | 1 | $10,897 | |
| 16 | Darrell Hendrix | 13 | $545 | 191 mi | 62.6 mi | 5 | — | 1 | $825 |