Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
255d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 212d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 213d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 201d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 191d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 186d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 188d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01340668 100 205d 15d 205d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01340669 100 203d 15d 205d Needs Action Coordinators Assigned NORA Allentown - Northhampton Preventive Maintenance EMS PSM —
WO-01340670 100 201d 13d 205d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PSM —
WO-01340671 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340672 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340673 100 205d 15d 205d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PSM —
WO-01340674 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340675 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340676 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340677 100 205d 15d 205d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PSM —
WO-01340678 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340680 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340681 100 190d 15d 205d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Parts Wrong Yes
WO-01340682 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340683 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340685 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340686 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340687 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340688 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340689 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340693 100 189d 4d 205d Needs Action Coordinators Scheduled ArchWell Health Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01340696 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340699 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340700 100 185d 10d 205d Needs Action Materials Awaiting Parts Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech - Field Repair Animal Health P3 Yes
WO-01340701 100 187d 0d 205d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider P3 Yes
WO-01340703 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340704 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340707 100 186d 3d 205d Needs Action Coordinators Assigned CareATC Inspection Healthcare Provider PSM —
WO-01340708 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340709 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340710 100 185d 0d 205d Needs Action Billing Ready to Bill MIDMARK Repair Healthcare Provider P4 Parts Backorder Cust
WO-01340711 100 194d 8d 205d Needs Action Coordinators Scheduled CareATC Inspection Healthcare Provider PSM —
WO-01340712 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340714 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340715 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340716 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340717 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340718 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340719 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340721 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340722 100 191d 0d 205d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01340723 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340724 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340725 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340726 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340727 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340728 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340729 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340730 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340731 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 353d
2 GE Healthcare FMI 2,737 2,737 203d
3 HIGI LLC 1,207 1,207 223d
4 GCX Medical 825 825 203d
5 CVS 515 515 249d
6 GE HEALTHCARE 489 489 221d
7 Oak Street Health 243 243 200d
8 MIDMARK 187 187 190d
9 AGILENT TECHNOLOGIES (ASP) 173 173 204d
10 AGILENT TECHNOLOGIES (VPD) 153 153 217d
11 TEXAS MEDICAL SCREENING 144 144 194d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 347d
13 Conviva Care Solutions (Humana) 99 99 197d
14 Modern Animal Hospital 63 63 196d
15 HCA Urgent Care 62 62 210d