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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01340668 100 270d 15d 270d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01340669 100 269d 15d 270d Needs Action Coordinators Assigned NORA Allentown - Northhampton Preventive Maintenance EMS PSM —
WO-01340670 100 266d 13d 270d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PSM —
WO-01340671 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340672 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340673 100 270d 15d 270d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PSM —
WO-01340674 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340675 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340676 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340677 100 270d 15d 270d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PSM —
WO-01340678 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340680 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340681 100 256d 15d 270d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Parts Wrong Yes
WO-01340682 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340683 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340685 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340686 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340687 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340688 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340689 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340693 100 255d 4d 270d Needs Action Coordinators Scheduled ArchWell Health Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01340696 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340699 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340700 100 250d 10d 270d Needs Action Materials Awaiting Parts Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech - Field Repair Animal Health P3 Yes
WO-01340701 100 252d 0d 270d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider P3 Yes
WO-01340703 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340704 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340707 100 252d 3d 270d Needs Action Coordinators Assigned CareATC Inspection Healthcare Provider PSM —
WO-01340708 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340709 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340710 100 250d 0d 270d Needs Action Billing Ready to Bill MIDMARK Repair Healthcare Provider P4 Parts Backorder Cust
WO-01340711 100 259d 8d 270d Needs Action Coordinators Scheduled CareATC Inspection Healthcare Provider PSM —
WO-01340712 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340714 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340715 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340716 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340717 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340718 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340719 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340721 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340722 100 257d 0d 270d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01340723 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340724 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340725 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340726 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340727 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340728 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340729 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340730 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340731 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 276d