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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
255d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 212d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 213d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 201d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 192d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 186d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 188d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01340926 100 197d 9d 204d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01340927 100 198d 10d 204d Needs Action Coordinators Scheduled CONTINUING HEALTHCARE SOLUTIONS Preventive Maintenance EMS PSM —
WO-01340928 100 197d 9d 204d Needs Action Coordinators Scheduled AccuCare Event Medical Preventive Maintenance Healthcare Provider PSM —
WO-01340930 100 198d 10d 204d Needs Action Coordinators Scheduled Milford Regional Physician Group Inspection Healthcare Provider PSM —
WO-01340931 100 197d 9d 204d Needs Action Coordinators Scheduled MARTINSVILLE RESCUE SQUAD Preventive Maintenance EMS PSM —
WO-01340932 100 199d 14d 204d Needs Action Coordinators Assigned GCX Medical Upgrade Project PC —
WO-01340935 100 198d 10d 204d Needs Action Coordinators Scheduled TROY FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01340936 100 185d 1d 204d Needs Action Coordinators Assigned RELIANCE MEDICAL TRANSPORT Preventive Maintenance EMS PSM —
WO-01340938 100 197d 9d 204d Needs Action Coordinators Scheduled AccuCare Event Medical Preventive Maintenance Healthcare Provider PSM —
WO-01340940 100 186d 8d 204d Needs Action Coordinators Scheduled Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01340941 100 185d 6d 204d Needs Action Materials Awaiting Parts Care Vet Virtual Tech - Field Repair Animal Health P3 Yes
WO-01340943 100 184d 1d 204d Needs Action Coordinators Ready for Scheduling MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01340944 100 197d 9d 204d Needs Action Coordinators Scheduled AccuCare Event Medical Preventive Maintenance Healthcare Provider PSM —
WO-01340945 100 185d 13d 204d Needs Action Dispatch Production HIGI LLC Installation Kiosk PC Yes
WO-01340946 100 192d 0d 204d Needs Action Billing Billing Review FERNO Parts Sale EMS PSM Customer Schedule Yes
WO-01340947 100 201d 13d 204d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01340948 100 201d 13d 204d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01340949 100 203d 13d 204d Needs Action Dispatch Production HIGI LLC Installation Kiosk PC Yes
WO-01340954 100 185d 2d 204d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01340957 100 187d 14d 204d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01340959 100 187d 7d 204d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01340960 100 185d 12d 204d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01340961 100 185d 12d 204d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01340965 100 194d — 204d Needs Action Field Work 05-Tech-Off-Site DELAWARE COUNTY EMS OH Preventive Maintenance EMS PSM —
WO-01340968 100 198d 10d 204d Needs Action Coordinators Assigned BRADNER FIRE DEPARTMENT Preventive Maintenance EMS PSM Parts Wrong —
WO-01340970 100 186d 2d 204d Needs Action Coordinators Scheduled LUMBERTON EMERGENCY SQUAD Preventive Maintenance EMS PSM —
WO-01340971 100 185d 4d 204d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01340972 100 186d 13d 204d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340973 100 186d 13d 204d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340976 100 186d 13d 204d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340977 100 203d 14d 204d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01340978 100 186d 13d 204d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340979 100 186d 13d 204d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340980 100 186d 13d 204d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340981 100 186d 13d 204d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340983 100 186d 13d 204d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340984 100 186d 13d 204d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340985 100 186d 13d 204d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340986 100 186d 13d 204d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340988 100 186d 13d 204d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340989 100 186d 13d 204d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340990 100 186d 13d 204d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340991 100 186d 13d 204d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340992 100 186d 13d 204d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340994 100 186d 13d 204d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340996 100 186d 13d 204d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340997 100 186d 13d 204d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340998 100 186d 13d 204d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341001 100 186d 13d 204d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341002 100 193d 7d 204d Needs Action Coordinators Scheduled Sono Bello Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 353d
2 GE Healthcare FMI 2,737 2,737 203d
3 HIGI LLC 1,207 1,207 223d
4 GCX Medical 825 825 203d
5 CVS 515 515 249d
6 GE HEALTHCARE 489 489 221d
7 Oak Street Health 243 243 200d
8 MIDMARK 187 187 190d
9 AGILENT TECHNOLOGIES (ASP) 173 173 204d
10 AGILENT TECHNOLOGIES (VPD) 153 153 217d
11 TEXAS MEDICAL SCREENING 144 144 195d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 347d
13 Conviva Care Solutions (Humana) 99 99 197d
14 Modern Animal Hospital 63 63 196d
15 HCA Urgent Care 62 62 210d