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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 250d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 252d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01309171 100 370d 92d 377d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01309172 100 370d 92d 377d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01309173 100 370d 92d 377d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01309174 100 356d 92d 377d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01309176 100 370d 92d 377d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01309177 100 370d 92d 377d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01309178 100 370d 92d 377d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01309182 100 347d 71d 376d Needs Action Holding On Hold JFK UNIVERSITY MEDICAL CENTER EMS Preventive Maintenance EMS PSM —
WO-01309183 100 347d 71d 376d Needs Action Holding On Hold JFK UNIVERSITY MEDICAL CENTER EMS Preventive Maintenance EMS PSM —
WO-01309284 100 249d 22d 376d Needs Action Coordinators Assigned JFK UNIVERSITY MEDICAL CENTER EMS Repair EMS P7 Yes
WO-01309342 100 370d 92d 376d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01309356 100 256d 0d 376d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Yes
WO-01309472 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309473 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309482 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309494 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309496 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309498 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309502 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309504 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309505 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309507 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309513 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309516 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309517 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309522 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309523 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309529 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309530 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309538 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309541 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309544 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309545 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309549 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309550 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309552 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309553 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309554 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309556 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309557 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309562 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309564 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309568 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309578 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309580 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309585 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309588 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309590 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309595 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309599 100 264d 71d 375d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 267d
3 HIGI LLC 1,207 1,207 287d
4 GCX Medical 825 825 267d
5 CVS 515 515 313d
6 GE HEALTHCARE 489 489 285d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 254d
9 AGILENT TECHNOLOGIES (ASP) 173 173 268d
10 AGILENT TECHNOLOGIES (VPD) 153 153 281d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 411d
13 Conviva Care Solutions (Humana) 99 99 261d
14 Modern Animal Hospital 63 63 260d
15 HCA Urgent Care 62 62 274d