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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
254d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 211d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 212d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 199d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 190d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 184d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 187d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01310612 100 188d 24d 303d Needs Action Coordinators Scheduled MED-CARE TRANSPORTATION (MD) Preventive Maintenance EMS PSM —
WO-01310636 100 210d 82d 303d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01310641 100 239d 45d 303d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01310642 100 210d 82d 303d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01310677 100 189d 0d 302d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Shipping Yes
WO-01310678 100 189d 0d 302d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Shipping Yes
WO-01310769 100 203d 14d 302d Needs Action Holding On Hold EXPRESS MEDICAL TRANSPORTATION INC Repair EMS P7 Yes
WO-01310834 100 225d 86d 302d Needs Action Dispatch Logistics HIGI LLC Removal Kiosk P4 Parts Wrong —
WO-01310960 100 188d 7d 301d Needs Action Coordinators Scheduled RELIANCE MEDICAL TRANSPORT Repair EMS P7 Parts Wrong Yes
WO-01311096 100 218d 79d 301d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01311180 100 226d 82d 300d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311222 100 191d 0d 300d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC Weather —
WO-01311227 100 191d 84d 300d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01311229 100 191d 84d 300d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01311238 100 191d 84d 300d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01311265 100 191d 84d 300d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01311305 100 188d 81d 300d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311308 100 226d 74d 300d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311309 100 191d 84d 300d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01311310 100 226d 73d 300d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311314 100 183d 79d 300d Needs Action Coordinators Ready for Scheduling GE HEALTHCARE Preventive Maintenance Bed Services PSM Parts Wrong —
WO-01311324 100 204d 16d 300d Needs Action Coordinators Reschedule AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01311325 100 189d 81d 300d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311327 100 188d 77d 300d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311328 100 192d 8d 300d Needs Action Coordinators Scheduled GE Healthcare FMI Installation FCO PC —
WO-01311329 100 226d 81d 300d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311331 100 192d 8d 300d Needs Action Coordinators Scheduled GE Healthcare FMI Installation FCO PC —
WO-01311334 100 192d 8d 300d Needs Action Coordinators Scheduled GE Healthcare FMI Installation FCO PC —
WO-01311417 100 183d 1d 297d Needs Action Coordinators Reschedule PLANNED PARENTHOOD OF GREATER NEW YORK Repair Healthcare Provider P5 Vendor Yes
WO-01311440 100 189d 5d 297d Needs Action Coordinators Scheduled ELIZABETH CHURCH MANOR Repair Healthcare Provider P5 Yes
WO-01311449 100 185d 50d 297d Needs Action Materials Awaiting Parts PRESBYTERIAN HOME Depot - Syracuse Healthcare Provider PSM Yes
WO-01311477 100 188d 83d 297d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01311481 100 193d 83d 297d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01311503 100 276d 68d 297d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01311508 100 233d 83d 297d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311510 100 233d 83d 297d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311573 100 205d 53d 297d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01311580 100 218d 79d 297d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01311599 100 233d 82d 297d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311601 100 197d 18d 296d Needs Action Holding On Hold Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech - Field Repair Animal Health P3 Yes
WO-01311611 100 205d 17d 296d Needs Action Coordinators Scheduled Advanced Dermatology and Cosmetic Surgery (ADCS) Inspection Healthcare Provider PSM Technical Complex —
WO-01311628 100 202d 13d 296d Needs Action Holding On Hold EDGEWATER VOLUNTEER FIRST AID SQUAD Repair EMS P7 Parts Wrong Yes
WO-01311636 100 226d 72d 296d Needs Action Holding On Hold HCA Urgent Care Depot Healthcare Provider PSM Parts Shipping Yes
WO-01311638 100 185d 45d 296d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01311640 100 290d 82d 296d Needs Action Coordinators Assigned GE HEALTHCARE Acct. Management Bed Services PC —
WO-01311697 100 233d 82d 296d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311713 100 233d 82d 296d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311894 100 187d 0d 295d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01311895 100 187d 0d 295d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01311896 100 187d 0d 295d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 352d
2 GE Healthcare FMI 2,737 2,737 201d
3 HIGI LLC 1,207 1,207 221d
4 GCX Medical 825 825 201d
5 CVS 515 515 247d
6 GE HEALTHCARE 489 489 219d
7 Oak Street Health 243 243 198d
8 MIDMARK 187 187 189d
9 AGILENT TECHNOLOGIES (ASP) 173 173 202d
10 AGILENT TECHNOLOGIES (VPD) 153 153 215d
11 TEXAS MEDICAL SCREENING 144 144 193d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 345d
13 Conviva Care Solutions (Humana) 99 99 196d
14 Modern Animal Hospital 63 63 194d
15 HCA Urgent Care 62 62 208d