Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
254d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 211d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 212d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 199d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 190d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 184d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 187d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01309169 100 304d 92d 311d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01309170 100 304d 92d 311d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01309171 100 304d 92d 311d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01309172 100 304d 92d 311d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01309173 100 304d 92d 311d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01309174 100 290d 92d 311d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01309176 100 304d 92d 311d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01309177 100 304d 92d 311d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01309178 100 304d 92d 311d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01309182 100 281d 71d 310d Needs Action Holding On Hold JFK UNIVERSITY MEDICAL CENTER EMS Preventive Maintenance EMS PSM —
WO-01309183 100 281d 71d 310d Needs Action Holding On Hold JFK UNIVERSITY MEDICAL CENTER EMS Preventive Maintenance EMS PSM —
WO-01309284 100 183d 22d 310d Needs Action Coordinators Assigned JFK UNIVERSITY MEDICAL CENTER EMS Repair EMS P7 Yes
WO-01309342 100 304d 92d 310d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01309356 100 190d 0d 310d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Yes
WO-01309472 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309473 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309482 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309494 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309496 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309498 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309502 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309504 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309505 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309507 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309513 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309516 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309517 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309522 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309523 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309529 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309530 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309538 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309541 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309544 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309545 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309549 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309550 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309552 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309553 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309554 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309556 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309557 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309562 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309564 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309568 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309578 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309580 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309585 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309588 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309590 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 352d
2 GE Healthcare FMI 2,737 2,737 201d
3 HIGI LLC 1,207 1,207 221d
4 GCX Medical 825 825 201d
5 CVS 515 515 247d
6 GE HEALTHCARE 489 489 219d
7 Oak Street Health 243 243 198d
8 MIDMARK 187 187 189d
9 AGILENT TECHNOLOGIES (ASP) 173 173 202d
10 AGILENT TECHNOLOGIES (VPD) 153 153 215d
11 TEXAS MEDICAL SCREENING 144 144 193d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 345d
13 Conviva Care Solutions (Humana) 99 99 196d
14 Modern Animal Hospital 63 63 194d
15 HCA Urgent Care 62 62 208d