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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
254d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 211d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 212d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 199d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 190d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 184d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 186d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01307598 100 205d 90d 321d Needs Action Coordinators Assigned GULDMANN INC Installation Installation PC —
WO-01307599 100 227d 90d 321d Needs Action Coordinators Assigned GULDMANN INC Installation Installation PC —
WO-01307614 100 288d 76d 321d Needs Action Holding On Hold Centurion of Georgia Inspection Healthcare Provider PSM Billing —
WO-01307619 100 184d 82d 321d Needs Action Materials Awaiting Parts Arcamed Inspection Healthcare Provider PSM Yes
WO-01307639 100 223d 98d 321d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01307640 100 223d 98d 321d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01307720 100 321d 99d 321d Needs Action Materials Awaiting Parts The Natural Result Center for Aesthetic Artistry Virtual Tech - Drop Shipment Healthcare Provider PC Cust
WO-01307733 100 304d 99d 321d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01307742 100 218d 83d 321d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01307771 100 318d 98d 318d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM —
WO-01307780 100 190d 93d 318d Needs Action Materials Awaiting Parts Atrius Health Repair Healthcare Provider P3 Parts Backorder Yes
WO-01307791 100 211d 97d 318d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01307803 100 183d 2d 318d Needs Action Coordinators Scheduled MEDIC RESCUE Preventive Maintenance EMS PSM —
WO-01307814 100 201d 98d 318d Needs Action Coordinators Assigned BLUE GRASS TRANSPORTATION Preventive Maintenance EMS PSM Tech Availability —
WO-01307816 100 201d 92d 318d Needs Action Coordinators Assigned Centurion of Idaho Inspection Healthcare Provider PSM —
WO-01307819 100 212d 45d 318d Needs Action Holding On Hold Centurion of Idaho Inspection Healthcare Provider PSM —
WO-01307841 100 226d 98d 318d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01307849 100 201d 93d 318d Needs Action Coordinators Assigned Centurion of Idaho Inspection Healthcare Provider PSM —
WO-01307873 100 230d 83d 318d Needs Action Holding On Hold East Rutherford Fire Department EMS Preventive Maintenance EMS PSM —
WO-01308160 100 218d 79d 317d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01308237 100 183d 1d 316d Needs Action Dispatch Entered PRESBYTERIAN HOME Repair Healthcare Provider P5 Yes
WO-01308239 100 184d 2d 316d Needs Action Coordinators Assigned HCA Urgent Care Repair Healthcare Provider P3 Yes
WO-01308307 100 269d 93d 316d Needs Action Materials Awaiting Parts - Customer Crossover Health Management Services Evaluation Healthcare Provider P3 Parts Wrong —
WO-01308313 100 314d 96d 316d Needs Action Dispatch Logistics HIGI LLC Removal Kiosk PC Parts Wrong —
WO-01308391 100 226d 94d 316d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01308392 100 184d 94d 316d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01308397 100 184d 95d 316d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01308400 100 184d 69d 316d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01308488 100 190d 87d 315d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Parts Backorder Yes
WO-01308513 100 191d 95d 315d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01308539 100 269d 93d 315d Needs Action Materials Awaiting Parts - Customer Crossover Health Management Services Evaluation Healthcare Provider P3 —
WO-01308552 100 223d 95d 315d Needs Action Coordinators Scheduled MIDMARK Delivery Healthcare Provider PC —
WO-01308615 100 184d 9d 315d Needs Action Coordinators Scheduled HIGI LLC Repair Kiosk P4 Yes
WO-01308652 100 218d 83d 315d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01308654 100 206d 73d 315d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01308751 100 216d 33d 315d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 Yes
WO-01308764 100 183d 9d 314d Needs Action Coordinators Scheduled Ray Ray's Transportation NEMT, LLC Evaluation EMS P7 Parts Backorder —
WO-01308786 100 203d 14d 314d Needs Action Holding On Hold EXPRESS MEDICAL TRANSPORTATION INC Preventive Maintenance EMS PSM —
WO-01308793 100 260d 86d 314d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01308795 100 260d 86d 314d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01308812 100 304d 94d 314d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01308836 100 218d 42d 314d Needs Action Holding On Hold CenterWell (Humana) Virtual Tech - Depot Healthcare Provider P3 Parts Shipping Yes
WO-01308874 100 202d 94d 314d Needs Action Coordinators Assigned EMSAR HOUSE ACCOUNT Inventory Training/Other PC —
WO-01308917 100 226d 93d 314d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01308935 100 218d 83d 311d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01308968 100 224d 72d 311d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01308975 100 260d 88d 311d Needs Action Coordinators Reschedule AGILENT TECHNOLOGIES (ASP) Repair Lab/Power PC —
WO-01309027 100 195d 42d 311d Needs Action Holding On Hold Oak Street Health Inspection Healthcare Provider PSM Parts Wrong —
WO-01309132 100 191d 93d 311d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01309168 100 304d 92d 311d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 352d
2 GE Healthcare FMI 2,737 2,737 201d
3 HIGI LLC 1,207 1,207 221d
4 GCX Medical 825 825 201d
5 CVS 515 515 247d
6 GE HEALTHCARE 489 489 219d
7 Oak Street Health 243 243 198d
8 MIDMARK 187 187 188d
9 AGILENT TECHNOLOGIES (ASP) 173 173 202d
10 AGILENT TECHNOLOGIES (VPD) 153 153 215d
11 TEXAS MEDICAL SCREENING 144 144 193d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 345d
13 Conviva Care Solutions (Humana) 99 99 195d
14 Modern Animal Hospital 63 63 194d
15 HCA Urgent Care 62 62 208d