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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 250d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 252d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01307598 100 271d 90d 387d Needs Action Coordinators Assigned GULDMANN INC Installation Installation PC —
WO-01307599 100 293d 90d 387d Needs Action Coordinators Assigned GULDMANN INC Installation Installation PC —
WO-01307614 100 354d 76d 387d Needs Action Holding On Hold Centurion of Georgia Inspection Healthcare Provider PSM Billing —
WO-01307619 100 250d 82d 387d Needs Action Materials Awaiting Parts Arcamed Inspection Healthcare Provider PSM Yes
WO-01307639 100 289d 98d 387d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01307640 100 289d 98d 387d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01307720 100 387d 99d 387d Needs Action Materials Awaiting Parts The Natural Result Center for Aesthetic Artistry Virtual Tech - Drop Shipment Healthcare Provider PC Cust
WO-01307733 100 370d 99d 387d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01307742 100 284d 83d 387d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01307771 100 384d 98d 384d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM —
WO-01307780 100 256d 93d 384d Needs Action Materials Awaiting Parts Atrius Health Repair Healthcare Provider P3 Parts Backorder Yes
WO-01307791 100 277d 97d 384d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01307803 100 249d 2d 384d Needs Action Coordinators Scheduled MEDIC RESCUE Preventive Maintenance EMS PSM —
WO-01307814 100 267d 98d 384d Needs Action Coordinators Assigned BLUE GRASS TRANSPORTATION Preventive Maintenance EMS PSM Tech Availability —
WO-01307816 100 267d 92d 384d Needs Action Coordinators Assigned Centurion of Idaho Inspection Healthcare Provider PSM —
WO-01307819 100 278d 45d 384d Needs Action Holding On Hold Centurion of Idaho Inspection Healthcare Provider PSM —
WO-01307841 100 292d 98d 384d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01307849 100 266d 93d 384d Needs Action Coordinators Assigned Centurion of Idaho Inspection Healthcare Provider PSM —
WO-01307873 100 296d 83d 384d Needs Action Holding On Hold East Rutherford Fire Department EMS Preventive Maintenance EMS PSM —
WO-01308160 100 284d 79d 383d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01308237 100 249d 1d 382d Needs Action Dispatch Entered PRESBYTERIAN HOME Repair Healthcare Provider P5 Yes
WO-01308239 100 250d 2d 382d Needs Action Coordinators Assigned HCA Urgent Care Repair Healthcare Provider P3 Yes
WO-01308307 100 335d 93d 382d Needs Action Materials Awaiting Parts - Customer Crossover Health Management Services Evaluation Healthcare Provider P3 Parts Wrong —
WO-01308313 100 380d 96d 382d Needs Action Dispatch Logistics HIGI LLC Removal Kiosk PC Parts Wrong —
WO-01308391 100 292d 94d 382d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01308392 100 250d 94d 382d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01308397 100 250d 95d 382d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01308400 100 249d 69d 382d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01308488 100 256d 87d 381d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Parts Backorder Yes
WO-01308513 100 257d 95d 381d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01308539 100 335d 93d 381d Needs Action Materials Awaiting Parts - Customer Crossover Health Management Services Evaluation Healthcare Provider P3 —
WO-01308552 100 289d 95d 381d Needs Action Coordinators Scheduled MIDMARK Delivery Healthcare Provider PC —
WO-01308615 100 250d 9d 381d Needs Action Coordinators Scheduled HIGI LLC Repair Kiosk P4 Yes
WO-01308652 100 284d 83d 381d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01308654 100 272d 73d 381d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01308751 100 281d 33d 381d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 Yes
WO-01308764 100 249d 9d 380d Needs Action Coordinators Scheduled Ray Ray's Transportation NEMT, LLC Evaluation EMS P7 Parts Backorder —
WO-01308786 100 269d 14d 380d Needs Action Holding On Hold EXPRESS MEDICAL TRANSPORTATION INC Preventive Maintenance EMS PSM —
WO-01308793 100 326d 86d 380d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01308795 100 326d 86d 380d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01308812 100 370d 94d 380d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01308836 100 284d 42d 380d Needs Action Holding On Hold CenterWell (Humana) Virtual Tech - Depot Healthcare Provider P3 Parts Shipping Yes
WO-01308874 100 268d 94d 380d Needs Action Coordinators Assigned EMSAR HOUSE ACCOUNT Inventory Training/Other PC —
WO-01308917 100 292d 93d 380d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01308935 100 284d 83d 377d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01308968 100 290d 72d 377d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01308975 100 326d 88d 377d Needs Action Coordinators Reschedule AGILENT TECHNOLOGIES (ASP) Repair Lab/Power PC —
WO-01309027 100 261d 42d 377d Needs Action Holding On Hold Oak Street Health Inspection Healthcare Provider PSM Parts Wrong —
WO-01309132 100 257d 93d 377d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01309168 100 370d 92d 377d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 267d
3 HIGI LLC 1,207 1,207 287d
4 GCX Medical 825 825 267d
5 CVS 515 515 313d
6 GE HEALTHCARE 489 489 285d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 254d
9 AGILENT TECHNOLOGIES (ASP) 173 173 268d
10 AGILENT TECHNOLOGIES (VPD) 153 153 281d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 411d
13 Conviva Care Solutions (Humana) 99 99 261d
14 Modern Animal Hospital 63 63 260d
15 HCA Urgent Care 62 62 274d