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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
254d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 211d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 212d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 199d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 190d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 184d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 186d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01305623 100 293d 78d 332d Needs Action Coordinators Assigned Valleygate Dental Surgery Center of Charlotte Inspection Healthcare Provider PSM —
WO-01305652 100 304d 107d 332d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01305653 100 304d 107d 332d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01305655 100 304d 107d 332d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01305657 100 304d 107d 332d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01305712 100 304d 107d 331d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01305717 100 304d 107d 331d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01305721 100 304d 107d 331d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01305724 100 304d 107d 331d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01305783 100 191d 107d 331d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01305913 100 218d 94d 330d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01305924 100 304d 106d 330d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01305925 100 304d 106d 330d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01305947 100 192d 0d 330d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Vendor Cust
WO-01305958 100 304d 106d 330d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01305959 100 304d 106d 330d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01306022 100 198d 41d 330d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01306029 100 227d 67d 330d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01306109 100 315d 103d 330d Needs Action Holding On Hold PHILIPS HEALTHCARE Preventive Maintenance FCO PC Parts Wrong —
WO-01306153 100 304d 105d 329d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01306352 100 189d 0d 328d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Wrong Yes
WO-01306367 100 189d 0d 328d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PSM Parts Wrong Yes
WO-01306368 100 189d 0d 328d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Shipping Yes
WO-01306373 100 315d 100d 328d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PSM Billing —
WO-01306379 100 309d 100d 328d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PSM Billing —
WO-01306509 100 304d 104d 328d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01306564 100 205d 75d 325d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01306575 100 290d 78d 325d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01306587 100 185d 2d 325d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01306600 100 183d 4d 325d Needs Action Coordinators Assigned SB Clinical Practice Management Plan, Inc Depot Healthcare Provider PSM Yes
WO-01306604 100 190d 0d 325d Needs Action Billing Ready to Bill RALSTON VETERINARY CLINIC Virtual Tech - Field Repair Animal Health P3 Yes
WO-01306676 100 226d 0d 325d Needs Action Billing WO Correction Needed TEXAS MEDICAL SCREENING Repair Kiosk PSM —
WO-01306682 100 226d 0d 325d Needs Action Billing WO Correction Needed TEXAS MEDICAL SCREENING Repair Kiosk PSM —
WO-01306713 100 255d 76d 325d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01306946 100 183d 34d 324d Needs Action Coordinators Reschedule BRUNSWICK COUNTY EMS (VA) Repair EMS P7 Yes
WO-01306947 100 183d 3d 324d Needs Action Coordinators Reschedule BRUNSWICK COUNTY EMS (VA) Preventive Maintenance EMS PSM —
WO-01307404 100 201d 100d 322d Needs Action Coordinators Assigned BLUE GRASS TRANSPORTATION Preventive Maintenance EMS PSM Tech Availability —
WO-01307414 100 322d 100d 322d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM Parts Wrong —
WO-01307418 100 218d 94d 322d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01307420 100 184d 4d 322d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM —
WO-01307442 100 304d 100d 322d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01307469 100 311d 96d 322d Needs Action Materials Awaiting Parts - Customer Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Customer Schedule —
WO-01307481 100 197d 48d 322d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Customer Schedule Yes
WO-01307535 100 191d 100d 322d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01307545 100 191d 100d 322d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01307550 100 191d 100d 322d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01307556 100 304d 100d 322d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01307557 100 304d 99d 322d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01307565 100 192d 15d 322d Needs Action Materials Awaiting Parts GE HEALTHCARE Support Project PC Yes
WO-01307575 100 188d 93d 322d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Parts Backorder —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 352d
2 GE Healthcare FMI 2,737 2,737 201d
3 HIGI LLC 1,207 1,207 221d
4 GCX Medical 825 825 201d
5 CVS 515 515 247d
6 GE HEALTHCARE 489 489 219d
7 Oak Street Health 243 243 198d
8 MIDMARK 187 187 188d
9 AGILENT TECHNOLOGIES (ASP) 173 173 202d
10 AGILENT TECHNOLOGIES (VPD) 153 153 215d
11 TEXAS MEDICAL SCREENING 144 144 193d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 345d
13 Conviva Care Solutions (Humana) 99 99 195d
14 Modern Animal Hospital 63 63 194d
15 HCA Urgent Care 62 62 208d