Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 250d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 252d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01305623 100 359d 78d 398d Needs Action Coordinators Assigned Valleygate Dental Surgery Center of Charlotte Inspection Healthcare Provider PSM —
WO-01305652 100 370d 107d 398d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01305653 100 370d 107d 398d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01305655 100 370d 107d 398d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01305657 100 370d 107d 398d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01305712 100 370d 107d 397d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01305717 100 370d 107d 397d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01305721 100 370d 107d 397d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01305724 100 370d 107d 397d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01305783 100 257d 107d 397d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01305913 100 284d 94d 396d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01305924 100 370d 106d 396d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01305925 100 370d 106d 396d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01305947 100 258d 0d 396d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Vendor Cust
WO-01305958 100 370d 106d 396d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01305959 100 370d 106d 396d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01306022 100 264d 41d 396d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01306029 100 293d 67d 396d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01306109 100 381d 103d 396d Needs Action Holding On Hold PHILIPS HEALTHCARE Preventive Maintenance FCO PC Parts Wrong —
WO-01306153 100 370d 105d 395d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01306352 100 255d 0d 394d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Wrong Yes
WO-01306367 100 255d 0d 394d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PSM Parts Wrong Yes
WO-01306368 100 255d 0d 394d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Shipping Yes
WO-01306373 100 381d 100d 394d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PSM Billing —
WO-01306379 100 375d 100d 394d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PSM Billing —
WO-01306509 100 370d 104d 394d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01306564 100 271d 75d 391d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01306575 100 356d 78d 391d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01306587 100 251d 2d 391d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01306600 100 249d 4d 391d Needs Action Coordinators Assigned SB Clinical Practice Management Plan, Inc Depot Healthcare Provider PSM Yes
WO-01306604 100 256d 0d 391d Needs Action Billing Ready to Bill RALSTON VETERINARY CLINIC Virtual Tech - Field Repair Animal Health P3 Yes
WO-01306676 100 292d 0d 391d Needs Action Billing WO Correction Needed TEXAS MEDICAL SCREENING Repair Kiosk PSM —
WO-01306682 100 292d 0d 391d Needs Action Billing WO Correction Needed TEXAS MEDICAL SCREENING Repair Kiosk PSM —
WO-01306713 100 321d 76d 391d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01306946 100 249d 34d 390d Needs Action Coordinators Reschedule BRUNSWICK COUNTY EMS (VA) Repair EMS P7 Yes
WO-01306947 100 249d 3d 390d Needs Action Coordinators Reschedule BRUNSWICK COUNTY EMS (VA) Preventive Maintenance EMS PSM —
WO-01307404 100 267d 100d 388d Needs Action Coordinators Assigned BLUE GRASS TRANSPORTATION Preventive Maintenance EMS PSM Tech Availability —
WO-01307414 100 388d 100d 388d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM Parts Wrong —
WO-01307418 100 284d 94d 388d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01307420 100 250d 4d 388d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM —
WO-01307442 100 370d 100d 388d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01307469 100 377d 96d 388d Needs Action Materials Awaiting Parts - Customer Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Customer Schedule —
WO-01307481 100 263d 48d 388d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Customer Schedule Yes
WO-01307535 100 257d 100d 388d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01307545 100 257d 100d 388d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01307550 100 257d 100d 388d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01307556 100 370d 100d 388d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01307557 100 370d 99d 388d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01307565 100 258d 15d 388d Needs Action Materials Awaiting Parts GE HEALTHCARE Support Project PC Yes
WO-01307575 100 254d 93d 388d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Parts Backorder —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 267d
3 HIGI LLC 1,207 1,207 287d
4 GCX Medical 825 825 267d
5 CVS 515 515 313d
6 GE HEALTHCARE 489 489 285d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 254d
9 AGILENT TECHNOLOGIES (ASP) 173 173 268d
10 AGILENT TECHNOLOGIES (VPD) 153 153 281d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 411d
13 Conviva Care Solutions (Humana) 99 99 261d
14 Modern Animal Hospital 63 63 260d
15 HCA Urgent Care 62 62 274d