Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01211064 ↗ ServiceMax

FERNO • Upgrade • PC

📍 LAFD SUPPLY MAINTENANCE — 140 N. AVENUE 19, LOS ANGELES CA, 90031

Oct 22, 2024 → Present

⛔ Blocked

SLA Clock

Per client agreement · Target: Sep 30, 2025

⚠ 215 biz days overdue

Active: 449 biz days

Paused: 2 biz days

▶ Clock Running

Status: Created

Oct 22 → Oct 22, 2024

0 business days (counted)

Running total: 0 of ? biz days used

▶ Clock Running

Status: Ready for Scheduling

Oct 22 → Oct 29, 2024

5 business days (counted)

Running total: 5 of ? biz days used

64d

▶ Clock Running

Status: On Hold

Oct 29 → Feb 4, 2025

64 business days (counted)

Running total: 69 of ? biz days used

▶ Clock Running

Status: Assigned

Feb 4 → Feb 4, 2025

0 business days (counted)

Running total: 69 of ? biz days used

▶ Clock Running

Status: Ready for Scheduling

Feb 4 → Feb 4, 2025

0 business days (counted)

Running total: 69 of ? biz days used

⏸ Clock Paused

Status: Awaiting Parts - Customer

Feb 4 → Feb 6, 2025

2 business days (not counted)

▶ Clock Running

Status: Assigned

Feb 6 → Feb 18, 2025

7 business days (counted)

Running total: 76 of ? biz days used

▶ Clock Running

Status: Scheduled

Feb 18 → Feb 21, 2025

3 business days (counted)

Running total: 79 of ? biz days used

▶ Clock Running

Status: Reschedule

Feb 21 → Feb 25, 2025

2 business days (counted)

Running total: 81 of ? biz days used

▶ Clock Running

Status: Scheduled

Feb 25 → Mar 2, 2025

3 business days (counted)

Running total: 84 of ? biz days used

▶ Clock Running

Status: Reschedule

Mar 2 → Mar 7, 2025

5 business days (counted)

Running total: 89 of ? biz days used

▶ Clock Running

Status: Scheduled

Mar 7 → Mar 31, 2025

16 business days (counted)

Running total: 105 of ? biz days used

344d

▶ Clock Running

Status: On Hold

Mar 31 → Aug 14, 2026

344 business days (counted)

Running total: 449 of ? biz days used

Created: Oct 22, 2024 Today

Show SLA Clock Detail (13 periods)

Period	Status	Clock	Biz Days	Running Total
Oct 22 → Oct 22	Created	▶ Running	0	0
Oct 22 → Oct 29	Ready for Scheduling	▶ Running	5	5
Oct 29 → Feb 4	On Hold	▶ Running	64	69
Feb 4 → Feb 4	Assigned	▶ Running	0	69
Feb 4 → Feb 4	Ready for Scheduling	▶ Running	0	69
Feb 4 → Feb 6	Awaiting Parts - Customer	⏸ Paused	2	—
Feb 6 → Feb 18	Assigned	▶ Running	7	76
Feb 18 → Feb 21	Scheduled	▶ Running	3	79
Feb 21 → Feb 25	Reschedule	▶ Running	2	81
Feb 25 → Mar 2	Scheduled	▶ Running	3	84
Mar 2 → Mar 7	Reschedule	▶ Running	5	89
Mar 7 → Mar 31	Scheduled	▶ Running	16	105
Mar 31 → Aug 14	On Hold	▶ Running	344	449

Dispatch 0.0d

Material Management 3.0d

Coordinators 108.3d

⚠ Overdue

Dispatch
0.0 days

Material Management
3.0 days

Coordinators
108.3 days
Over SLA

Created: Oct 22, 2024 Due: Sep 30, 2025 (318 days overdue)

📅

452.0 days Total Age

⏱️

63.7d in Ready for Scheduling Longest Stage

🔄

11 transitions Status Changes

⚠️

95.8d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

Generating AI analysis...

Originating Case

Open in Salesforce →

🎫

Case #00436598

Closed

Please complete Pro28Z Courtesy Upgrade Take current Pro28Z trunk stock with you onsite in case of repairs found Tech Findings: Please list the state of the cot upon arrival documenting any damage found. Take photos of any customer damage and attach to the work order Work Performed: List the actions taken to complete the upgrade and the final condition of the cot. If repairs are needed: please contact Ferno (repairs are out of scope to project and so require approval) 1-800-733-3766 Option 4 or 937-283-2855 State your name and that you work at EMSAR onsite at a Pro28Z Upgrade and found a repair Describe the repair needed Ask if it is covered under warranty and confirm they are shipping parts. Technician must still update the tech findings/ work performed and enter the parts order on the work order- Note in the Shipping and Receiving notes 'Ferno Shipping parts' Work Order will update to Awaiting Parts. Once tracking is received in Dispatch will update the order status to reschedule and enter the tracking on the work order & place into reschedule WDL: Upgrade: Flat rate charge Out of Scope Labor: to capture repairs Use your travel and mileage WDL as well - these are covered under the flat rate cost for the project Kit Part Numbers to be consumed in parts 0800659 Leg Upgrade Kit 0806070 Safety Lock Kit Select 'Customer Supplied Part' Please see link for letter of authorization and reference to training material. https://emsar.sharepoint.com/sites/EMSARTechOps/Technical%20Document%20Library/Forms/AllItems.aspx?csf=1&web=1&e=alr9Yt&cid=feb00817%2Dc80e%2D4c7f%2Da4ad%2D21314f625cf1&RootFolder=%2Fsites%2FEMSARTechOps%2FTechnical%20Document%20Library%2FFerno%2FEMS%2FAmbulance%20Cots%2FManual%20Cots%2FPro%2028Z%20Cot%2FFerno%20Voluntary%20Product%20Correction%20Pro%2028Z%20Leg%20Assembly&FolderCTID=0x01200007AEA6501CDD1040A6ACB2A37FDB4D03

Priority

High

Origin

Reason

New Case

Contact

TODD EADES

Owner

Destiny Rinehart

Created

Oct 22, 2024

Work Orders from this Case (73)