Please complete Pro28Z Courtesy Upgrade
Take current Pro28Z trunk stock with you onsite in case of repairs found
Tech Findings: Please list the state of the cot upon arrival documenting any damage found. Take photos of any customer damage and attach to the work order
Work Performed: List the actions taken to complete the upgrade and the final condition of the cot.
If repairs are needed: please contact Ferno (repairs are out of scope to project and so require approval)
1-800-733-3766 Option 4
or
937-283-2855
State your name and that you work at EMSAR onsite at a Pro28Z Upgrade and found a repair
Describe the repair needed
Ask if it is covered under warranty and confirm they are shipping parts.
Technician must still update the tech findings/ work performed and enter the parts order on the work order- Note in the Shipping and Receiving notes 'Ferno Shipping parts'
Work Order will update to Awaiting Parts.
Once tracking is received in Dispatch will update the order status to reschedule and enter the tracking on the work order & place into reschedule
WDL:
Upgrade: Flat rate charge
Out of Scope Labor: to capture repairs
Use your travel and mileage WDL as well - these are covered under the flat rate cost for the project
Kit Part Numbers to be consumed in parts
0800659 Leg Upgrade Kit
0806070 Safety Lock Kit
Select 'Customer Supplied Part'
Please see link for letter of authorization and reference to training material.
https://emsar.sharepoint.com/sites/EMSARTechOps/Technical%20Document%20Library/Forms/AllItems.aspx?csf=1&web=1&e=alr9Yt&cid=feb00817%2Dc80e%2D4c7f%2Da4ad%2D21314f625cf1&RootFolder=%2Fsites%2FEMSARTechOps%2FTechnical%20Document%20Library%2FFerno%2FEMS%2FAmbulance%20Cots%2FManual%20Cots%2FPro%2028Z%20Cot%2FFerno%20Voluntary%20Product%20Correction%20Pro%2028Z%20Leg%20Assembly&FolderCTID=0x01200007AEA6501CDD1040A6ACB2A37FDB4D03
6/30 KHensley scheduled per logged email from Patricia. Email logged on WO-01211086
6/24 KHensley Patricia called me back to schedule for the schools in HI for the Ferno cots. She is going to reach out to the school admins and reach back out to confirm. Call logged on WO-01211080
6/20 KHensley called Todd to schedule for 7/31 between 8 and 9 am. Left VM. Call logged on WO-01211075
3-4 Pgreen unassigned and move to hold status- We are not sending anyone to HI unless ferno is paying for the trip. Marcus has informed the necessary people
3/4/25 LH Cleaning up project Ferno has provided evidence that the part shipped last november. No tracking received. Please confirm the parts are onsite still when calling to schedule before sending technician. Please escalate to account management if kits are no longer onsite.
2-28 Pgreen unassigned and move to hold status- We are not sending anyone to HI unless ferno is paying for the trip. Marcus has informed the necessary people
Honolulu, HI
🔧Work Performed
installed upgrade parts. tested seat function 3 times, all seat functions passed. tested cot functions 3 times, all functions passed.
🔍Technician Findings
ferno sent parts to site leg upgrade.
⚠️Problem Description
Please complete Pro28Z Courtesy Upgrade
Take current Pro28Z trunk stock with you onsite in case of repairs found
Tech Findings: Please list the state of the cot upon arrival documenting any damage found. Take photos of any customer damage and attach to the work order
Work Performed: List the actions taken to complete the upgrade and the final condition of the cot.
If repairs are needed: please contact Ferno (repairs are out of scope to project and so require approval)
1-800-733-3766 Option 4
or
937-283-2855
State your name and that you work at EMSAR onsite at a Pro28Z Upgrade and found a repair
Describe the repair needed
Ask if it is covered under warranty and confirm they are shipping parts.
Technician must still update the tech findings/ work performed and enter the parts order on the work order- Note in the Shipping and Receiving notes 'Ferno Shipping parts'
Work Order will update to Awaiting Parts.
Once tracking is received in Dispatch will update the order status to reschedule and enter the tracking on the work order & place into reschedule
WDL:
Upgrade: Flat rate charge
Out of Scope Labor: to capture repairs
Use your travel and mileage WDL as well - these are covered under the flat rate cost for the project
Kit Part Numbers to be consumed in parts
0800659 Leg Upgrade Kit
0806070 Safety Lock Kit
Select 'Customer Supplied Part'
Please see link for letter of authorization and reference to training material.
https://emsar.sharepoint.com/sites/EMSARTechOps/Technical%20Document%20Library/Forms/AllItems.aspx?csf=1&web=1&e=alr9Yt&cid=feb00817%2Dc80e%2D4c7f%2Da4ad%2D21314f625cf1&RootFolder=%2Fsites%2FEMSARTechOps%2FTechnical%20Document%20Library%2FFerno%2FEMS%2FAmbulance%20Cots%2FManual%20Cots%2FPro%2028Z%20Cot%2FFerno%20Voluntary%20Product%20Correction%20Pro%2028Z%20Leg%20Assembly&FolderCTID=0x01200007AEA6501CDD1040A6ACB2A37FDB4D03
📄Description
Ferno Model Pro 28Z Chair Cot
JPG
7-31-25 kapolei sn
Jul 31, 2025
JPG
7-31-25 kapolei cot
Jul 31, 2025
Timeline
📞
Case Linked Oct 22, 9:45 AM
Case Number:00436598
Subject:
Status:Closed
📋
▶
2
Work Order Created Oct 22, 10:22 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Destiny Rinehart
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️6.0 business days
⏸️
Status: On Hold by Scott BerryOct 29, 1:43 PM
From:Ready for Scheduling
To:On Hold
Duration in Previous:7d 3h
🚨64.0 business days
👷
▶
2
Technician Assigned Feb 3, 1:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From:On Hold
To:Assigned
Duration in Previous:97d 0h
🚨19.0 business days
🆕
Status: Entered by Peter GreenFeb 28, 1:20 PM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:24d 23h, 0m
⏳3.0 business days
🔄
Status: Reschedule by Laura HillMar 4, 10:09 AM
From:On Hold
To:Reschedule
Duration in Previous:3d 20h
⏸️
Status: On Hold by Peter GreenMar 4, 11:05 AM
From:Reschedule
To:On Hold
Duration in Previous:55m
🚨77.0 business days
📅
Status: Ready for Scheduling by Lauren ObergJun 20, 4:05 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:108d 4h
👷
▶
2
Technician Assigned Jun 20, 4:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:20m
⚠️6.9 business days
🗓️
▶
2
Status: Scheduled Jun 30, 10:29 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-07-31T23:30:00.000+0000
🚨23.0 business days
🔧
Status: Tech On Site by Michael MorrisJul 31, 7:11 PM
From:Scheduled
To:Tech On Site
Duration in Previous:31d 8h
🔩
▶
2
4x Parts Added Jul 31, 8:40 PM
4x Parts Added → 3x Labor Added
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:0.25, 1.75, 24
✔️
Status: Completed by Michael MorrisAug 1, 1:49 AM
From:Tech On Site
To:Completed
Duration in Previous:6h 38m
⏱️
8x Labor Added Aug 1, 1:09 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:1, 0.75, 8.4
⏱️
2x Labor Added Aug 1, 8:47 PM
Type:Labor
Status:Open
Qty:1, 9.5
⏱️
▶
2
4x Labor Added Aug 2, 1:59 AM
4x Labor Added → Status: Closed
🏁
Status: Closed by Michael Morris
From:Completed
To:Closed
Duration in Previous:1d 0h
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Aug 5, 4:49 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🚨47.9 business days
🧾
Invoice Created Oct 10, 5:12 PM
Invoice Number:SM-237172
Bottlenecks
Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Assigned
Duration: 18.7 business days (threshold: 4.0 business hours)
Exceeded by 18.2 business days
Assigned
Duration: 6.4 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business days
Scheduled
Duration: 23.0 business days (threshold: 2.0 business days)
Exceeded by 21.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)