Detailed work order timeline, KPIs, and analysis
FERNO • Upgrade • PC
📍 GRANT PARK FIRE PROTECTION DIST. — 12624 EAST ROUTE IL-1, GRANTPARK IL, 60940
Oct 22, 2024 → Oct 8, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 22 → Oct 22 | Created | ▶ Running | 0 | 0 |
| Oct 22 → Oct 29 | Ready for Scheduling | ▶ Running | 5 | 5 |
| Oct 29 → Mar 4 | On Hold | ▶ Running | 83 | 88 |
| Mar 4 → Mar 5 | Reschedule | ▶ Running | 1 | 89 |
| Mar 5 → Mar 5 | Assigned | ▶ Running | 0 | 89 |
| Mar 5 → Mar 5 | Entered | ▶ Running | 0 | 89 |
| Mar 5 → Jul 10 | On Hold | ▶ Running | 88 | 177 |
| Jul 10 → Jul 11 | Entered | ▶ Running | 1 | 178 |
| Jul 11 → Sep 5 | Canceled | ▶ Running | 39 | 217 |
| Sep 5 → Sep 5 | Ready for Scheduling | ▶ Running | 0 | 217 |
| Sep 5 → Sep 25 | Assigned | ▶ Running | 14 | 231 |
| Sep 25 → Oct 7 | Scheduled | ▶ Running | 8 | 239 |
| Oct 7 → Oct 8 | Tech On Site | ▶ Running | 1 | 240 |
9/25/2025 CRamen spoke with Mike and he said he has the parts. Unit was previously Upgraded in April 2024 but it binds up so Ferno sent a new kit in October. Scheduled for Tuesday 10/7/2025 between 9-11am.
9/5/2025 CRamen left a vm for Mike to return call to schedule for Friday 9/19/2025 between 9-11am.
9/5/25 NB - Ferno confirmed customer received the parts back in Oct. 2024. Please schedule with Michael Keen 815-954-9153. Customer has already called Ferno upset claiming no one has contact him bc the original POC on this claim was Todd Eades @ a different #. UPGRADE NOT COMPLETED
5/29/25-TE-Emailed LO & NB since they manage Ferno account.
3/5 KSmith -- Spoke with Todd and was informed that the unit has already had the upgrade completed. He believes it was done by EMSAR within the last month but I do not see a record of EMSAR being onsite this year. It does appear the upgrade was completed last April 2024 on WO-01087783. Removing FSE information and escalating to account manager so they can dig into this a little more.
3/4/25 LH Cleaning up project Ferno has provided evidence that the part shipped last november. No tracking received. Please confirm the parts are onsite still when calling to schedule before sending technician. Please escalate to account management if kits are no longer onsite.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02962947 | Labor | Open | 2.5 | $0.00 | Oct 8, 12:56 AM |
| WL-02962948 | Labor | Open | 1.5 | $337.61 | Oct 8, 12:56 AM |
| WL-02962949 | Travel | Open | 121 | $0.00 | Oct 8, 12:56 AM |