Please complete Pro28Z Courtesy Upgrade
Take current Pro28Z trunk stock with you onsite in case of repairs found
Tech Findings: Please list the state of the cot upon arrival documenting any damage found. Take photos of any customer damage and attach to the work order
Work Performed: List the actions taken to complete the upgrade and the final condition of the cot.
If repairs are needed: please contact Ferno (repairs are out of scope to project and so require approval)
1-800-733-3766 Option 4
or
937-283-2855
State your name and that you work at EMSAR onsite at a Pro28Z Upgrade and found a repair
Describe the repair needed
Ask if it is covered under warranty and confirm they are shipping parts.
Technician must still update the tech findings/ work performed and enter the parts order on the work order- Note in the Shipping and Receiving notes 'Ferno Shipping parts'
Work Order will update to Awaiting Parts.
Once tracking is received in Dispatch will update the order status to reschedule and enter the tracking on the work order & place into reschedule
WDL:
Upgrade: Flat rate charge
Out of Scope Labor: to capture repairs
Use your travel and mileage WDL as well - these are covered under the flat rate cost for the project
Kit Part Numbers to be consumed in parts
0800659 Leg Upgrade Kit
0806070 Safety Lock Kit
Select 'Customer Supplied Part'
Please see link for letter of authorization and reference to training material.
https://emsar.sharepoint.com/sites/EMSARTechOps/Technical%20Document%20Library/Forms/AllItems.aspx?csf=1&web=1&e=alr9Yt&cid=feb00817%2Dc80e%2D4c7f%2Da4ad%2D21314f625cf1&RootFolder=%2Fsites%2FEMSARTechOps%2FTechnical%20Document%20Library%2FFerno%2FEMS%2FAmbulance%20Cots%2FManual%20Cots%2FPro%2028Z%20Cot%2FFerno%20Voluntary%20Product%20Correction%20Pro%2028Z%20Leg%20Assembly&FolderCTID=0x01200007AEA6501CDD1040A6ACB2A37FDB4D03
4-23-25 RY spoke with customer job is scheduled.S Cal
🔧Work Performed
disinfect,clean,lube,adjust hardware as needed,installed final leg and safety release kits,service complete
🔍Technician Findings
per ferno install final leg and safety release kits
⚠️Problem Description
Please complete Pro28Z Courtesy Upgrade
Take current Pro28Z trunk stock with you onsite in case of repairs found
Tech Findings: Please list the state of the cot upon arrival documenting any damage found. Take photos of any customer damage and attach to the work order
Work Performed: List the actions taken to complete the upgrade and the final condition of the cot.
If repairs are needed: please contact Ferno (repairs are out of scope to project and so require approval)
1-800-733-3766 Option 4
or
937-283-2855
State your name and that you work at EMSAR onsite at a Pro28Z Upgrade and found a repair
Describe the repair needed
Ask if it is covered under warranty and confirm they are shipping parts.
Technician must still update the tech findings/ work performed and enter the parts order on the work order- Note in the Shipping and Receiving notes 'Ferno Shipping parts'
Work Order will update to Awaiting Parts.
Once tracking is received in Dispatch will update the order status to reschedule and enter the tracking on the work order & place into reschedule
WDL:
Upgrade: Flat rate charge
Out of Scope Labor: to capture repairs
Use your travel and mileage WDL as well - these are covered under the flat rate cost for the project
Kit Part Numbers to be consumed in parts
0800659 Leg Upgrade Kit
0806070 Safety Lock Kit
Select 'Customer Supplied Part'
Please see link for letter of authorization and reference to training material.
https://emsar.sharepoint.com/sites/EMSARTechOps/Technical%20Document%20Library/Forms/AllItems.aspx?csf=1&web=1&e=alr9Yt&cid=feb00817%2Dc80e%2D4c7f%2Da4ad%2D21314f625cf1&RootFolder=%2Fsites%2FEMSARTechOps%2FTechnical%20Document%20Library%2FFerno%2FEMS%2FAmbulance%20Cots%2FManual%20Cots%2FPro%2028Z%20Cot%2FFerno%20Voluntary%20Product%20Correction%20Pro%2028Z%20Leg%20Assembly&FolderCTID=0x01200007AEA6501CDD1040A6ACB2A37FDB4D03
📄Description
Ferno Model Pro 28Z Chair Cot
Timeline
📞
Case Linked Oct 22, 9:45 AM
Case Number:00436598
Subject:
Status:Closed
📋
▶
2
Work Order Created Oct 22, 2:15 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Destiny Rinehart
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️6.0 business days
⏸️
Status: On Hold by Scott BerryOct 29, 5:58 PM
From:Ready for Scheduling
To:On Hold
Duration in Previous:7d 3h
🚨63.8 business days
📅
Status: Ready for Scheduling by Stephanie RamenFeb 3, 10:45 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:97d 5h
⏳2.2 business days
👷
▶
2
Technician Assigned Feb 5, 1:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:1d 14h, 0m
🚨55.0 business days
📅
▶
2
Dispatch Scheduled Apr 23, 2:24 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rene Yescas
From:Awaiting Parts - Customer
To:Scheduled
Duration in Previous:77d 0h
⏳3.0 business days
🔩
▶
2
3x Parts Added Apr 25, 9:59 PM
3x Parts Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:2d 7h, 0m
⏳1.3 business days
📄
Status: Ready to Bill by Brooke AlexanderApr 28, 10:22 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 12h
📨
▶
2
Status: Invoice Pending Apr 28, 10:27 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Brooke Alexander
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🚨77.0 business days
🧾
Invoice Created Aug 15, 5:25 PM
Invoice Number:SM-226343
Bottlenecks
Ready for Scheduling
Duration: 5.7 business days (threshold: 1.0 business days)
Exceeded by 4.7 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)