Detailed work order timeline, KPIs, and analysis
FERNO • Upgrade • PC
📍 Lifestar Response of Maryland — 10840 Guilford Rd., ANNAPOLIS JUNCTION MD, 20701
Oct 22, 2024 → Mar 29, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 22 → Oct 22 | Created | ▶ Running | 0 | 0 |
| Oct 22 → Oct 29 | Ready for Scheduling | ▶ Running | 5 | 5 |
| Oct 29 → Feb 4 | On Hold | ▶ Running | 64 | 69 |
| Feb 4 → Feb 4 | Ready for Scheduling | ▶ Running | 0 | 69 |
| Feb 4 → Feb 4 | Assigned | ▶ Running | 0 | 69 |
| Feb 4 → Mar 4 | Awaiting Parts - Customer | ⏸ Paused | 19 | — |
| Mar 4 → Mar 18 | Reschedule | ▶ Running | 10 | 79 |
| Mar 18 → Mar 20 | Assigned | ▶ Running | 2 | 81 |
| Mar 20 → Mar 26 | On Hold | ▶ Running | 4 | 85 |
| Mar 26 → Mar 28 | Scheduled | ▶ Running | 2 | 87 |
| Mar 28 → Mar 28 | Tech On Site | ▶ Running | 0 | 87 |
3.27 M. Bateman I spoke with Teddy and he was ok to move the arrival time up to between 8-8:30AM on 3.28. Call logged in WO.
3/26 CWassam call to Teddy for scheduling for Michah on Friday 10-12p EST arrival time
3/26 CWassam call back from DJ advised contact is Teddy Baldwin for this location
Teddy Baldwin 410-507-7990 operations Mngr
3/26 CWassam call to Ferno rep DJ Mallory call for contact for this site. 410.474.4463 LVM DJ is Ferno rep for Maryland
3/21 Cwassam call to Ferno rep for contact at site Brett with Ferno LVM (Brett is not the contact in MD he is in St Louis)
3/20 Cwassam see chatter to AEM for contact at this site
3/20 Cwassam call to Ferno rep DJ Mallery for contact at this site LVM 4104744463
3/20 CWassam Brett is the Ferno rep in St Louis does not cover this area removed from work order
3/17/25 RCook- Reassigned to Michah Brackett. He will be in the area the week of 3/24 to assist with EMS.
03/10/2025 12:53 PM LH sent chatter to Chuck Ramen- Can you work on getting this one scheduled.
3/4/25 LH Cleaning up project Ferno has provided evidence that the part shipped last november. No tracking received. Please confirm the parts are onsite still when calling to schedule before sending technician. Please escalate to account management if kits are no longer onsite.
11/18/2024 jsells (tracking showing 2 packages only one WO)
You have a package coming.
Scheduled Delivery Date: Tuesday, 11/19/2024
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02730684 | Expenses | Open | 1 | $0.00 | Mar 26, 11:39 AM |
| WL-02734557 | Labor | Open | 1.5 | $0.00 | Mar 28, 2:07 PM |
| WL-02734558 | Labor | Open | 3 | $260.50 | Mar 28, 2:07 PM |
| WL-02734560 | Travel | Open | 40 | $0.00 | Mar 28, 2:07 PM |
| WL-02734561 | Travel | Open | 25 | $0.00 | Mar 28, 2:07 PM |
| WL-02734633 | Expenses | Open | 1 | $0.00 | Mar 28, 2:30 PM |
| WL-02734636 | Expenses | Open | 1 | $0.00 | Mar 28, 2:31 PM |
| WL-02734637 | Expenses | Open | 1 | $0.00 | Mar 28, 2:31 PM |
| WL-02735603 | Expenses | Open | 1 | $0.00 | Mar 29, 12:46 AM |
| WL-02735604 | Expenses | Open | 1 | $0.00 | Mar 29, 12:46 AM |
| WL-02735620 | Labor | Open | 12 | $0.00 | Mar 29, 1:09 AM |
| WL-02738207 | Parts | Open | 1 | $0.00 | Apr 1, 10:17 AM |
| WL-02738208 | Parts | Open | 1 | $0.00 | Apr 1, 10:17 AM |