Please complete Pro28Z Courtesy Upgrade
Take current Pro28Z trunk stock with you onsite in case of repairs found
Tech Findings: Please list the state of the cot upon arrival documenting any damage found. Take photos of any customer damage and attach to the work order
Work Performed: List the actions taken to complete the upgrade and the final condition of the cot.
If repairs are needed: please contact Ferno (repairs are out of scope to project and so require approval)
1-800-733-3766 Option 4
or
937-283-2855
State your name and that you work at EMSAR onsite at a Pro28Z Upgrade and found a repair
Describe the repair needed
Ask if it is covered under warranty and confirm they are shipping parts.
Technician must still update the tech findings/ work performed and enter the parts order on the work order- Note in the Shipping and Receiving notes 'Ferno Shipping parts'
Work Order will update to Awaiting Parts.
Once tracking is received in Dispatch will update the order status to reschedule and enter the tracking on the work order & place into reschedule
WDL:
Upgrade: Flat rate charge
Out of Scope Labor: to capture repairs
Use your travel and mileage WDL as well - these are covered under the flat rate cost for the project
Kit Part Numbers to be consumed in parts
0800659 Leg Upgrade Kit
0806070 Safety Lock Kit
Select 'Customer Supplied Part'
Please see link for letter of authorization and reference to training material.
https://emsar.sharepoint.com/sites/EMSARTechOps/Technical%20Document%20Library/Forms/AllItems.aspx?csf=1&web=1&e=alr9Yt&cid=feb00817%2Dc80e%2D4c7f%2Da4ad%2D21314f625cf1&RootFolder=%2Fsites%2FEMSARTechOps%2FTechnical%20Document%20Library%2FFerno%2FEMS%2FAmbulance%20Cots%2FManual%20Cots%2FPro%2028Z%20Cot%2FFerno%20Voluntary%20Product%20Correction%20Pro%2028Z%20Leg%20Assembly&FolderCTID=0x01200007AEA6501CDD1040A6ACB2A37FDB4D03
2/5 MOwens FSE called and spoke to Alex and scheduled the visit for 2/5
🔧Work Performed
Service replace and install upgrade load leg kit, cycle test, clean return to service.
🔍Technician Findings
Install upgrade load leg kit. Note parts were sent from Ferno to customer. Part numbers 0800659,0806070
⚠️Problem Description
Please complete Pro28Z Courtesy Upgrade
Take current Pro28Z trunk stock with you onsite in case of repairs found
Tech Findings: Please list the state of the cot upon arrival documenting any damage found. Take photos of any customer damage and attach to the work order
Work Performed: List the actions taken to complete the upgrade and the final condition of the cot.
If repairs are needed: please contact Ferno (repairs are out of scope to project and so require approval)
1-800-733-3766 Option 4
or
937-283-2855
State your name and that you work at EMSAR onsite at a Pro28Z Upgrade and found a repair
Describe the repair needed
Ask if it is covered under warranty and confirm they are shipping parts.
Technician must still update the tech findings/ work performed and enter the parts order on the work order- Note in the Shipping and Receiving notes 'Ferno Shipping parts'
Work Order will update to Awaiting Parts.
Once tracking is received in Dispatch will update the order status to reschedule and enter the tracking on the work order & place into reschedule
WDL:
Upgrade: Flat rate charge
Out of Scope Labor: to capture repairs
Use your travel and mileage WDL as well - these are covered under the flat rate cost for the project
Kit Part Numbers to be consumed in parts
0800659 Leg Upgrade Kit
0806070 Safety Lock Kit
Select 'Customer Supplied Part'
Please see link for letter of authorization and reference to training material.
https://emsar.sharepoint.com/sites/EMSARTechOps/Technical%20Document%20Library/Forms/AllItems.aspx?csf=1&web=1&e=alr9Yt&cid=feb00817%2Dc80e%2D4c7f%2Da4ad%2D21314f625cf1&RootFolder=%2Fsites%2FEMSARTechOps%2FTechnical%20Document%20Library%2FFerno%2FEMS%2FAmbulance%20Cots%2FManual%20Cots%2FPro%2028Z%20Cot%2FFerno%20Voluntary%20Product%20Correction%20Pro%2028Z%20Leg%20Assembly&FolderCTID=0x01200007AEA6501CDD1040A6ACB2A37FDB4D03
📄Description
Ferno Model Pro 28Z Chair Cot
Oct 23, 2024 11:41am
@Kirsten Walls @Ramon Andreu Kirsten- The case attached to this WO has a different location than Hialeah FL. Can you confirm this for us? @Destiny Rinehart
JPG
WO 01211098 After C
Feb 5, 2025
JPG
WO 01211098 Before C
Feb 5, 2025
JPG
WO 01211098 Before A
Feb 5, 2025
JPG
WO 01211098 After B
Feb 5, 2025
JPG
WO 01211098 End
Feb 5, 2025
JPG
WO 01211098 After A
Feb 5, 2025
JPG
WO 01211098 Before B
Feb 5, 2025
JPG
WO 01211098
Feb 5, 2025
JPG
WO 01211098 After D
Feb 5, 2025
Timeline
📞
Case Linked Oct 22, 9:45 AM
Case Number:00436598
Subject:
Status:Closed
📋
▶
2
Work Order Created Oct 22, 10:57 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Destiny Rinehart
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Oct 22, 12:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ron Nazzaro
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 51m
⚠️6.0 business days
⏸️
Status: On Hold by Scott BerryOct 29, 1:17 PM
From:Assigned
To:On Hold
Duration in Previous:7d 0h
🚨64.0 business days
📅
Status: Ready for Scheduling by Stephanie RamenFeb 3, 10:39 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:97d 10h
⏳2.2 business days
🗓️
▶
2
Status: Scheduled Feb 5, 9:33 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-02-05T15:00:00.000+0000
✔️
Status: Completed by Ramon AndreuFeb 5, 4:29 PM
From:Scheduled
To:Completed
Duration in Previous:6h 56m
⏱️
5x Labor Added Feb 5, 4:35 PM
Type:Labor, Travel
Status:Open
Qty:1, 2, 1.1666666666667, 19
🏁
Status: Closed by Ramon AndreuFeb 5, 4:45 PM
From:Completed
To:Closed
Duration in Previous:15m
📄
▶
2
Status: Ready to Bill Feb 6, 9:54 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Brooke Alexander
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🚨46.0 business days
🧾
Invoice Created Apr 11, 2:59 PM
Invoice Number:SM-216229
Bottlenecks
Assigned
Duration: 5.9 business days (threshold: 4.0 business hours)
Exceeded by 5.4 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)