Detailed work order timeline, KPIs, and analysis
FERNO • Upgrade • PC
📍 KERN COUNTY SHERIFF'S OFFICE — 1113 WEST AVE. M-4 STE D, PALMDALE CA, 93551
Oct 22, 2024 → Nov 6, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 22 → Oct 22 | Created | ▶ Running | 0 | 0 |
| Oct 22 → Oct 29 | Ready for Scheduling | ▶ Running | 5 | 5 |
| Oct 29 → Feb 4 | On Hold | ▶ Running | 64 | 69 |
| Feb 4 → Feb 5 | Ready for Scheduling | ▶ Running | 1 | 70 |
| Feb 5 → Feb 5 | Assigned | ▶ Running | 0 | 70 |
| Feb 5 → Jul 14 | Awaiting Parts - Customer | ⏸ Paused | 109 | — |
| Jul 14 → Jul 22 | Ready for Scheduling | ▶ Running | 6 | 76 |
| Jul 22 → Jul 22 | Assigned | ▶ Running | 0 | 76 |
| Jul 22 → Jul 22 | Entered | ▶ Running | 0 | 76 |
| Jul 22 → Aug 6 | On Hold | ▶ Running | 11 | 87 |
| Aug 6 → Aug 6 | Ready for Scheduling | ▶ Running | 0 | 87 |
| Aug 6 → Aug 29 | Assigned | ▶ Running | 17 | 104 |
| Aug 29 → Oct 14 | On Hold | ▶ Running | 30 | 134 |
| Oct 14 → Oct 15 | Ready for Scheduling | ▶ Running | 1 | 135 |
| Oct 15 → Oct 24 | Assigned | ▶ Running | 7 | 142 |
| Oct 24 → Nov 7 | Scheduled | ▶ Running | 10 | 152 |
10-24 Mburris CB from Bert Maxwell 661-674-5305 to set appt
10-15 Mburris email sent to POC looking for 11-6
10/14/25 NB - Ferno reached out to Allen w/Kern County - "I explained to him that the upgrade does not take long to complete. He did mention that he was going out of town for the remainder of Oct. But if someone could get him scheduled for Nov. (on a WEEKDAY that would be great." Updated status to RFS.
9/11/25 NB - Reached out to Dave C & Nick W to see if one of their techs would able & willing to service this customer. Waiting for reply.
8/29/2025 Sramen - cleared tech info and placed on hold. Escalated to Account manager. Sent chatter to have ASM work with Ferno on how to proceed due to customer requesting after hours schedule.
8-28 Mburris sent chatter to account manager to see if this should be put on hold
8-21 Mburris called site spoke with Allen he advised that 2 cots are at a different location and it's hard to get someone to let tech in duing the week said weekends are better for him
8/6/25 NatoshaB - Retrieved contact info from Ferno for Pro 28Z upgrade. Added Allens info to WO and updated status to RFS.
7/22/25 RCook- Placed WO on hold and escalated to account manager. There is not a contact listed in the WO.
7/14 NB - Per Ferno 7/11/25 - parts shipped in Feb, more than 120 days ago. Unable to confirm delivery date. Chatter to Rene & MBurris to reach out to customer & schedule.
6/18/25 RCook- Emailed Lauren Oberg and Natosha Beierschmitt for an update on parts. See logged email on WO-01087675
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02999376 | Parts | Open | 1 | $0.00 | Nov 6, 10:13 PM |
| WL-02999377 | Parts | Open | 1 | $0.00 | Nov 6, 10:13 PM |
| WL-02999378 | Labor | Open | 3 | $0.00 | Nov 6, 10:13 PM |
| WL-02999379 | Labor | Open | 2.5 | $337.61 | Nov 6, 10:13 PM |
| WL-02999380 | Labor | Open | 3 | $0.00 | Nov 6, 10:13 PM |
| WL-02999381 | Travel | Open | 125 | $0.00 | Nov 6, 10:13 PM |
| WL-02999382 | Travel | Open | 125 | $0.00 | Nov 6, 10:13 PM |