Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01211188 ↗ ServiceMax

FERNO • Upgrade • PC

📍 LAFD SUPPLY MAINTENANCE — 140 N. AVENUE 19, LOS ANGELES CA, 90031

Oct 22, 2024 → Sep 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✓ SLA Met (4 biz days early)
Active: 228 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Sep 24, 2025)
▶ Clock Running
Status: Created
Oct 22 → Oct 22, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 22 → Oct 29, 2024
5 business days (counted)
Running total: 5 of ? biz days used
64d
▶ Clock Running
Status: On Hold
Oct 29 → Feb 4, 2025
64 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2025
0 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 4, 2025
0 business days (counted)
Running total: 69 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Feb 4 → Feb 6, 2025
2 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 6 → Feb 18, 2025
7 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 21, 2025
3 business days (counted)
Running total: 79 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 21 → Feb 26, 2025
3 business days (counted)
Running total: 82 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 1, 2025
2 business days (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 1 → Mar 7, 2025
5 business days (counted)
Running total: 89 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 7 → Mar 31, 2025
16 business days (counted)
Running total: 105 of ? biz days used
121d
▶ Clock Running
Status: On Hold
Mar 31 → Sep 22, 2025
121 business days (counted)
Running total: 226 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 22 → Sep 24, 2025
2 business days (counted)
Running total: 228 of ? biz days used
Created: Oct 22, 2024 Completed: Sep 24, 2025
Show SLA Clock Detail (14 periods)
Period Status Clock Biz Days Running Total
Oct 22 → Oct 22 Created ▶ Running 0 0
Oct 22 → Oct 29 Ready for Scheduling ▶ Running 5 5
Oct 29 → Feb 4 On Hold ▶ Running 64 69
Feb 4 → Feb 4 Assigned ▶ Running 0 69
Feb 4 → Feb 4 Ready for Scheduling ▶ Running 0 69
Feb 4 → Feb 6 Awaiting Parts - Customer ⏸ Paused 2 —
Feb 6 → Feb 18 Assigned ▶ Running 7 76
Feb 18 → Feb 21 Scheduled ▶ Running 3 79
Feb 21 → Feb 26 Reschedule ▶ Running 3 82
Feb 26 → Mar 1 Scheduled ▶ Running 2 84
Mar 1 → Mar 7 Reschedule ▶ Running 5 89
Mar 7 → Mar 31 Scheduled ▶ Running 16 105
Mar 31 → Sep 22 On Hold ▶ Running 121 226
Sep 22 → Sep 24 Assigned ▶ Running 2 228
Dispatch 0.0d
Material Management 3.0d
Holding 121.7d (excluded)
Coordinators 111.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
3.0 days
Holding (excluded from total)
121.7 days
Coordinators
111.3 days
Over SLA
Billing
0.0 days
Created: Oct 22, 2024 Due: Sep 30, 2025 Completed: Sep 24, 2025 (6 days early)
📅
230.4 days Total Age
⏱️
121.7d in On Hold Longest Stage
🔄
15 transitions Status Changes
⚠️
98.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00436598
Closed
Please complete Pro28Z Courtesy Upgrade Take current Pro28Z trunk stock with you onsite in case of repairs found Tech Findings: Please list the state of the cot upon arrival documenting any damage found. Take photos of any customer damage and attach to the work order Work Performed: List the actions taken to complete the upgrade and the final condition of the cot. If repairs are needed: please contact Ferno (repairs are out of scope to project and so require approval) 1-800-733-3766 Option 4 or 937-283-2855 State your name and that you work at EMSAR onsite at a Pro28Z Upgrade and found a repair Describe the repair needed Ask if it is covered under warranty and confirm they are shipping parts. Technician must still update the tech findings/ work performed and enter the parts order on the work order- Note in the Shipping and Receiving notes 'Ferno Shipping parts' Work Order will update to Awaiting Parts. Once tracking is received in Dispatch will update the order status to reschedule and enter the tracking on the work order & place into reschedule WDL: Upgrade: Flat rate charge Out of Scope Labor: to capture repairs Use your travel and mileage WDL as well - these are covered under the flat rate cost for the project Kit Part Numbers to be consumed in parts 0800659 Leg Upgrade Kit 0806070 Safety Lock Kit Select 'Customer Supplied Part' Please see link for letter of authorization and reference to training material. https://emsar.sharepoint.com/sites/EMSARTechOps/Technical%20Document%20Library/Forms/AllItems.aspx?csf=1&web=1&e=alr9Yt&cid=feb00817%2Dc80e%2D4c7f%2Da4ad%2D21314f625cf1&RootFolder=%2Fsites%2FEMSARTechOps%2FTechnical%20Document%20Library%2FFerno%2FEMS%2FAmbulance%20Cots%2FManual%20Cots%2FPro%2028Z%20Cot%2FFerno%20Voluntary%20Product%20Correction%20Pro%2028Z%20Leg%20Assembly&FolderCTID=0x01200007AEA6501CDD1040A6ACB2A37FDB4D03
Priority
High
Origin
Email
Reason
New Case
Contact
TODD EADES
Owner
Destiny Rinehart
Created
Oct 22, 2024
Work Orders from this Case (73)
WO-01211057 Invoiced
Upgrade • Bruce Rafferty
Created: Oct 22, 2024 • Closed: Jan 28, 2025
WO-01211058 Invoiced
Upgrade • Bruce Rafferty
Created: Oct 22, 2024 • Closed: Jan 28, 2025
WO-01211059 Invoiced
Upgrade • Bruce Rafferty
Created: Oct 22, 2024 • Closed: Jan 28, 2025
WO-01211061 Canceled
Upgrade
Created: Oct 22, 2024
WO-01211064 On Hold
Upgrade
Created: Oct 22, 2024
WO-01211071 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Dec 5, 2024
WO-01211072 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Dec 5, 2024
WO-01211073 Invoiced
Upgrade • Alan Page
Created: Oct 22, 2024 • Closed: Oct 8, 2025
WO-01211075 Invoiced
Upgrade • Michael Morris
Created: Oct 22, 2024 • Closed: Jul 31, 2025
WO-01211077 Invoiced
Upgrade • Michael Morris
Created: Oct 22, 2024 • Closed: Jul 23, 2025
WO-01211079 Invoiced
Upgrade • Michael Morris
Created: Oct 22, 2024 • Closed: Jul 30, 2025
WO-01211080 Invoiced
Upgrade • Michael Morris
Created: Oct 22, 2024 • Closed: Aug 2, 2025
WO-01211081 Invoiced
Upgrade • Michael Morris
Created: Oct 22, 2024 • Closed: Jul 22, 2025
WO-01211084 Invoiced
Upgrade • Michael Morris
Created: Oct 22, 2024 • Closed: Jul 22, 2025
WO-01211086 Invoiced
Upgrade • Michael Morris
Created: Oct 22, 2024 • Closed: Jul 26, 2025
WO-01211091 Invoiced
Upgrade • Michael Morris
Created: Oct 22, 2024 • Closed: Jul 23, 2025
WO-01211094 Invoiced
Upgrade • Michael Morris
Created: Oct 22, 2024 • Closed: Jul 29, 2025
WO-01211096 Invoiced
Upgrade • Ray Andreu
Created: Oct 22, 2024 • Closed: Dec 5, 2024
WO-01211097 Invoiced
Upgrade • Ray Andreu
Created: Oct 22, 2024 • Closed: Feb 5, 2025
WO-01211098 Invoiced
Upgrade • Ray Andreu
Created: Oct 22, 2024 • Closed: Feb 5, 2025
WO-01211100 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Nov 6, 2025
WO-01211115 Invoiced
Upgrade • Michah Brackett
Created: Oct 22, 2024 • Closed: Mar 29, 2025
WO-01211116 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Jan 10, 2025
WO-01211117 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Jun 18, 2025
WO-01211118 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Feb 19, 2025
WO-01211120 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Nov 20, 2024
WO-01211122 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Nov 4, 2024
WO-01211123 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Dec 5, 2024
WO-01211124 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Nov 1, 2024
WO-01211125 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Apr 11, 2025
WO-01211127 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: May 29, 2025
WO-01211128 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Dec 4, 2024
WO-01211129 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Nov 5, 2024
WO-01211130 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Feb 19, 2025
WO-01211132 On Hold
Upgrade
Created: Oct 22, 2024
WO-01211136 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Jan 9, 2025
WO-01211138 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Nov 1, 2024
WO-01211139 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Feb 27, 2025
WO-01211140 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Nov 20, 2024
WO-01211153 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Nov 20, 2024
WO-01211155 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Nov 4, 2024
WO-01211160 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Feb 27, 2025
WO-01211161 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Jan 10, 2025
WO-01211162 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Nov 1, 2024
WO-01211163 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Jun 17, 2025
WO-01211164 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Apr 10, 2026
WO-01211166 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Aug 28, 2025
WO-01211167 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Feb 19, 2025
WO-01211169 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Nov 20, 2024
WO-01211170 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Mar 6, 2025
WO-01211171 On Hold
Upgrade
Created: Oct 22, 2024
WO-01211172 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Feb 5, 2025
WO-01211173 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Feb 27, 2025
WO-01211174 Canceled
Upgrade
Created: Oct 22, 2024
WO-01211175 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Feb 26, 2025
WO-01211178 On Hold
Upgrade
Created: Oct 22, 2024
WO-01211179 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Nov 20, 2024
WO-01211180 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Dec 31, 2024
WO-01211181 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Mar 6, 2025
WO-01211182 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Feb 26, 2025
WO-01211183 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Aug 19, 2025
WO-01211187 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Nov 20, 2024
WO-01211188 (current) Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Sep 24, 2025
WO-01211190 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Nov 6, 2024
WO-01211191 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Feb 5, 2025
WO-01211192 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Jan 4, 2025
WO-01211193 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Feb 28, 2025
WO-01211195 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Mar 6, 2025
WO-01211196 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Apr 11, 2025
WO-01211197 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Feb 27, 2025
WO-01211199 Canceled
Upgrade
Created: Oct 22, 2024
WO-01211205 Invoiced
Upgrade • Rene Yescas
Created: Oct 22, 2024 • Closed: Apr 25, 2025
WO-01220502 Canceled
Upgrade
Created: Dec 2, 2024
Completed with significant delays
Invoiced • 661 days old
🚨
Primary Delay 121.7 days stuck in "On Hold"
⏱️
Total Delay 98.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
69.4d / 1.0d SLA
Assigned
10.6d / 0.5d SLA
Awaiting Parts - Customer
3.0d
Scheduled
22.2d / 2.0d SLA
Reschedule
9.0d / 2.0d SLA
On Hold
121.7d
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2-28 Pgreen units have not made it to the shop yet
🔧 Work Performed
disinfect,clean,lube adjust hardware as needed,installed final leg and safety release kits,service complete
🔍 Technician Findings
per ferno install final leg and safety release upgrade kits
⚠️ Problem Description
Please complete Pro28Z Courtesy Upgrade Take current Pro28Z trunk stock with you onsite in case of repairs found Tech Findings: Please list the state of the cot upon arrival documenting any damage found. Take photos of any customer damage and attach to the work order Work Performed: List the actions taken to complete the upgrade and the final condition of the cot. If repairs are needed: please contact Ferno (repairs are out of scope to project and so require approval) 1-800-733-3766 Option 4 or 937-283-2855 State your name and that you work at EMSAR onsite at a Pro28Z Upgrade and found a repair Describe the repair needed Ask if it is covered under warranty and confirm they are shipping parts. Technician must still update the tech findings/ work performed and enter the parts order on the work order- Note in the Shipping and Receiving notes 'Ferno Shipping parts' Work Order will update to Awaiting Parts. Once tracking is received in Dispatch will update the order status to reschedule and enter the tracking on the work order & place into reschedule WDL: Upgrade: Flat rate charge Out of Scope Labor: to capture repairs Use your travel and mileage WDL as well - these are covered under the flat rate cost for the project Kit Part Numbers to be consumed in parts 0800659 Leg Upgrade Kit 0806070 Safety Lock Kit Select 'Customer Supplied Part' Please see link for letter of authorization and reference to training material. https://emsar.sharepoint.com/sites/EMSARTechOps/Technical%20Document%20Library/Forms/AllItems.aspx?csf=1&web=1&e=alr9Yt&cid=feb00817%2Dc80e%2D4c7f%2Da4ad%2D21314f625cf1&RootFolder=%2Fsites%2FEMSARTechOps%2FTechnical%20Document%20Library%2FFerno%2FEMS%2FAmbulance%20Cots%2FManual%20Cots%2FPro%2028Z%20Cot%2FFerno%20Voluntary%20Product%20Correction%20Pro%2028Z%20Leg%20Assembly&FolderCTID=0x01200007AEA6501CDD1040A6ACB2A37FDB4D03
📄 Description
Ferno Model Pro 28Z Chair Cot

Timeline

📞
Case Linked Oct 22, 9:45 AM
Case Number: 00436598
Subject:
Status: Closed
📋
▶
2 Work Order Created Oct 22, 1:48 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Destiny Rinehart
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
⏸️
Status: On Hold by Scott Berry Oct 29, 6:05 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 7d 4h
🚨 63.7 business days
👷
▶
3 Technician Assigned Feb 3, 10:22 PM
Technician Assigned → Status: Assigned → Status: Awaiting Parts - Customer
👷
Status: Assigned by Stephanie Ramen
From: Ready for Scheduling, On Hold
To: Assigned, Ready for Scheduling
Duration in Previous: 97d 5h, 0m
👤
Status: Awaiting Parts - Customer by Stephanie Ramen
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 1m
⏳ 3.2 business days
👷
Status: Assigned by Stephanie Ramen Feb 6, 10:13 AM
From: Awaiting Parts - Customer
To: Assigned
Duration in Previous: 2d 11h
⚠️ 8.0 business days
📅
▶
2 Dispatch Scheduled Feb 18, 4:52 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 12d 6h
⏳ 2.9 business days
🔄
Status: Reschedule by Peter Green Feb 20, 10:00 PM
From: Scheduled
To: Reschedule
Duration in Previous: 2d 5h
⏳ 4.2 business days
📅
▶
2 Dispatch Scheduled Feb 26, 9:32 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Reschedule
To: Scheduled
Duration in Previous: 5d 11h
⏳ 3.0 business days
🔄
Status: Reschedule by Peter Green Feb 28, 9:36 PM
From: Scheduled
To: Reschedule
Duration in Previous: 2d 12h
⚠️ 5.3 business days
🗓️
▶
2 Status: Scheduled Mar 7, 2:29 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-03-31T15:00:00.000+0000
🚨 17.0 business days
⏸️
Status: On Hold by Michael Burris Mar 31, 2:22 PM
From: Scheduled
To: On Hold
Duration in Previous: 23d 22h
🚨 122.0 business days
👷
▶
2 Technician Assigned Sep 22, 12:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: On Hold
To: Assigned
Duration in Previous: 174d 21h
⏳ 2.1 business days
🔩
▶
2 5x Parts Added Sep 24, 1:06 AM
5x Parts Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 12h, 0m
📄
▶
2 Status: Ready to Bill Sep 24, 2:09 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.0 business days
🧾
Invoice Created Sep 27, 11:39 AM
Invoice Number: SM-241880

Bottlenecks

Ready for Scheduling
Duration: 5.8 business days (threshold: 1.0 business days)
Exceeded by 4.8 business days
Ready for Scheduling
Duration: 63.7 business days (threshold: 1.0 business days)
Exceeded by 62.7 business days
Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.1 business hours
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Reschedule
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 16.6 business days (threshold: 2.0 business days)
Exceeded by 14.6 business days
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00436598
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
ERLA - PROD
Technician
Rene Yescas
Scheduled
N/A
Created
Oct 22, 1:48 PM
Invoice #
SM-241880

Work Details (5)

Name Type Status Qty Amount Date
WL-02947044 Parts Open 1 $0.00 Sep 24, 1:06 AM
WL-02947045 Parts Open 1 $0.00 Sep 24, 1:06 AM
WL-02947046 Labor Open 2 $337.61 Sep 24, 1:06 AM
WL-02947047 Labor Open 1.5 $0.00 Sep 24, 1:06 AM
WL-02947048 Travel Open 50 $0.00 Sep 24, 1:06 AM

Details