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← WO Overview

WO-01338165 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 UMASS Memorial Health Care — 119 Belmont St, Worcester MA, 01605

Jan 15, 2026 → Apr 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (174 biz days early)
Active: 18 biz days
Paused: 47 biz days
🕐 Clock stopped: Canceled (Apr 20, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸47d
⏸ Clock Paused
Status: Ready for Release
Jan 16 → Mar 26, 2026
47 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 1 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Mar 26 → Apr 20, 2026
17 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Entered
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 18 of ? biz days used
Created: Jan 15, 2026 Canceled: Apr 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 16 Created ▶ Running 1 1
Jan 16 → Mar 26 Ready for Release ⏸ Paused 47 —
Mar 26 → Mar 26 Assigned ▶ Running 0 1
Mar 26 → Apr 20 Scheduled ▶ Running 17 18
Apr 20 → Apr 20 Entered ▶ Running 0 18
Dispatch 1.3d
Holding 48.0d (excluded)
Coordinators 17.8d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
48.0 days
Coordinators
17.8 days
Over SLA
Created: Jan 15, 2026 Due: Dec 31, 2026 Completed: Apr 20, 2026 (255 days early)
📅
65.3 days Total Age
⏱️
48.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
16.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

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Originating Case

Open in Salesforce →
🎫
Case #00559589
FCO1958 WO Creation Needed 01.15.2026
Closed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
Priority
Standard
Origin
Email
Reason
New Case
Contact
KIMBERLY BOGAN
Owner
Shelby Robinson
Created
Jan 15, 2026
Work Orders from this Case (17)
WO-01338165 (current) Canceled
FCO
Created: Jan 15, 2026
WO-01338168 Canceled
FCO
Created: Jan 15, 2026
WO-01338170 Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: May 22, 2026
WO-01338171 Canceled
FCO
Created: Jan 15, 2026
WO-01338172 Canceled
FCO • April Nuovo
Created: Jan 15, 2026
WO-01338173 Invoiced
FCO • April Nuovo
Created: Jan 15, 2026 • Closed: Apr 9, 2026
WO-01338174 Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: May 22, 2026
WO-01338175 Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: Jun 10, 2026
WO-01338176 Invoiced
FCO • Paul Mccormish
Created: Jan 15, 2026 • Closed: Apr 24, 2026
WO-01338177 Scheduled
FCO • Bennet O Dartey
Created: Jan 15, 2026
WO-01338178 Invoiced
FCO • Bennet O Dartey
Created: Jan 15, 2026 • Closed: Jun 11, 2026
WO-01338179 Ready for Scheduling
FCO
Created: Jan 15, 2026
WO-01338181 Invoiced
FCO • Fady Messak
Created: Jan 15, 2026 • Closed: Jun 19, 2026
WO-01338182 Invoiced
FCO • Paul Mccormish
Created: Jan 15, 2026 • Closed: Aug 6, 2026
WO-01338183 Ready for Scheduling
FCO
Created: Jan 15, 2026
WO-01338185 Invoiced
FCO • Israel Martell
Created: Jan 15, 2026 • Closed: Jul 15, 2026
WO-01338186 Invoiced
FCO • April Nuovo
Created: Jan 15, 2026 • Closed: Feb 3, 2026
Behind Schedule - Needs Attention
Canceled • 213 days old
🚨
Primary Delay 48.0 days stuck in "Ready for Release"
⏱️
Total Delay 16.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
48.0d
Assigned
0.0d / 0.5d SLA
Scheduled
17.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/20/2026 mklose duplicate wo- cancel per Rebecca

03/26/2026 mklose rcvd email from April Adv will complete April 2nd. 03/25/2026 mklose sent email to POC to adv april can begin next week. . 03/11/2026 MHamersley - called 401-207-3787, call went to VM/LM IntelliVue G7m DE43802631 - UMMHC Memorial Belmonte st 120 01/29/2026 Mklose emailed POC offered April, Feb 3

⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📞
Case Linked Jan 15, 4:21 PM
Case Number: 00559589
Subject: FCO1958 WO Creation Needed 01.15.2026
Status: Closed
📋
Work Order Created Jan 15, 4:43 PM
Work Order: WO-01338165
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jan 16, 7:02 AM
From: Entered
To: Ready for Release
Duration in Previous: 14h 19m
🚨 48.0 business days
👷
▶
4 Status: Assigned Mar 26, 1:38 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Megan Klose
Technician: April Nuovo
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-02T13:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Assigned
To: Scheduled
Duration in Previous: 3m
🚨 10.0 business days
📅
Dispatch Scheduled by Megan Klose Apr 8, 4:09 PM
Scheduled For: 2026-04-10T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Megan Klose Apr 15, 10:46 AM
Scheduled For: 2026-04-24T13:00:00.000+0000
⏳ 4.0 business days
🆕
Status: Entered by Megan Klose Apr 20, 4:20 PM
From: Scheduled
To: Entered
Duration in Previous: 25d 2h
🚫
Status: Canceled by Megan Klose Apr 20, 4:34 PM
From: Entered
To: Canceled
Duration in Previous: 13m

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.3 business hours
Scheduled
Duration: 17.8 business days (threshold: 2.0 business days)
Exceeded by 15.8 business days

🔗 Related Artifacts

📞
Case 00559589
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jan 15, 4:43 PM
Invoice #
N/A

Details