Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338176 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Ohiohealth Grove City Methodist — 1375 Stringtown Rd, Grove City OH, 43123

Jan 15, 2026 → Apr 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (170 biz days early)
Active: 2 biz days
Paused: 67 biz days
🕐 Clock stopped: Completed (Apr 24, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸67d
⏸ Clock Paused
Status: Ready for Release
Jan 16 → Apr 23, 2026
67 business days (not counted)
▶ Clock Running
Status: On Hold
Apr 23 → Apr 24, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 15, 2026 Completed: Apr 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 16 Created ▶ Running 1 1
Jan 16 → Apr 23 Ready for Release ⏸ Paused 67 —
Apr 23 → Apr 24 On Hold ▶ Running 1 2
Apr 24 → Apr 24 Ready for Scheduling ▶ Running 0 2
Apr 24 → Apr 24 Scheduled ▶ Running 0 2
Dispatch 1.2d
Holding 69.5d (excluded)
Coordinators 1.0d
Field Work 0.0d
✓ SLA Met
Dispatch
1.2 days
Over SLA
Holding (excluded from total)
69.5 days
Coordinators
1.0 days
Field Work
0.0 days
Created: Jan 15, 2026 Due: Dec 31, 2026 Completed: Apr 24, 2026 (251 days early)
📅
69.2 days Total Age
⏱️
68.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
4.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00559589
FCO1958 WO Creation Needed 01.15.2026
Closed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
Priority
Standard
Origin
Email
Reason
New Case
Contact
KIMBERLY BOGAN
Owner
Shelby Robinson
Created
Jan 15, 2026
Work Orders from this Case (17)
WO-01338165 Canceled
FCO
Created: Jan 15, 2026
WO-01338168 Canceled
FCO
Created: Jan 15, 2026
WO-01338170 Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: May 22, 2026
WO-01338171 Canceled
FCO
Created: Jan 15, 2026
WO-01338172 Canceled
FCO • April Nuovo
Created: Jan 15, 2026
WO-01338173 Invoiced
FCO • April Nuovo
Created: Jan 15, 2026 • Closed: Apr 9, 2026
WO-01338174 Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: May 22, 2026
WO-01338175 Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: Jun 10, 2026
WO-01338176 (current) Invoiced
FCO • Paul Mccormish
Created: Jan 15, 2026 • Closed: Apr 24, 2026
WO-01338177 Scheduled
FCO • Bennet O Dartey
Created: Jan 15, 2026
WO-01338178 Invoiced
FCO • Bennet O Dartey
Created: Jan 15, 2026 • Closed: Jun 11, 2026
WO-01338179 Ready for Scheduling
FCO
Created: Jan 15, 2026
WO-01338181 Invoiced
FCO • Fady Messak
Created: Jan 15, 2026 • Closed: Jun 19, 2026
WO-01338182 Invoiced
FCO • Paul Mccormish
Created: Jan 15, 2026 • Closed: Aug 6, 2026
WO-01338183 Ready for Scheduling
FCO
Created: Jan 15, 2026
WO-01338185 Invoiced
FCO • Israel Martell
Created: Jan 15, 2026 • Closed: Jul 15, 2026
WO-01338186 Invoiced
FCO • April Nuovo
Created: Jan 15, 2026 • Closed: Feb 3, 2026
Completed with minor delays
Invoiced • 213 days old
🚨
Primary Delay 68.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.2d / 0.5d SLA
Ready for Release
68.0d
On Hold
1.5d
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
1.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/24/2026 HWilliams - Dispatched to FSE Paul for ANR


04/23/2026 HWilliams -Received email from POC stating they were unable to locate SN DE43804309. Responded advising we will have an FSE reach out with paperwork to close this. judah.gammon@ohiohealth.com


04/23/2026 HWilliams - FSE is going in on 04/24/2026 to pick up 3 devices from WO-07603151. Sent email to POC to confirm if this device is there as well so we can take care of it too. judah.gammon@ohiohealth.com


04/17/2026: ARoosa - Called 614-788-1000, xfer to biomed, Spoke with Judah Gammon who stated another company had started doing these but never returned and has some modules sitting there at the moment. I am sending email to judah.gammon@ohiohealth.com for confirmation of SN.

🔧 Work Performed
Location of unit is unknown. Customer signed ANR.
🔍 Technician Findings
nr
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📞
Case Linked Jan 15, 4:21 PM
Case Number: 00559589
Subject: FCO1958 WO Creation Needed 01.15.2026
Status: Closed
📋
Work Order Created Jan 15, 5:08 PM
Work Order: WO-01338176
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jan 16, 7:02 AM
From: Entered
To: Ready for Release
Duration in Previous: 13h 53m
🚨 68.0 business days
⏸️
Status: On Hold by Heather Williams Apr 23, 3:39 PM
From: Ready for Release
To: On Hold
Duration in Previous: 97d 7h
📅
▶
4 Status: Ready for Scheduling Apr 24, 8:35 AM
Status: Ready for Scheduling → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Heather Williams
Technician: Paul Mccormish
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-04-24T13:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1m
⏱️
▶
3 Labor Added Apr 24, 4:21 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Paul Mccormish
From: Scheduled
To: Completed
Duration in Previous: 7h 48m
🏁
Status: Closed by Paul Mccormish
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.9 business days
📄
▶
2 Status: Ready to Bill Apr 30, 7:45 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260491

Bottlenecks

Entered
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business hours
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days

🔗 Related Artifacts

📞
Case 00559589
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
Apr 24, 9:00 AM
Created
Jan 15, 5:08 PM
Invoice #
SM-260491

Work Details (1)

Name Type Status Qty Amount Date
WL-03200087 Labor Open 0.5 $0.00 Apr 24, 4:21 PM

Details