Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338182 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 ADAMS COUNTY MEMORIAL HOSPITAL — 1100 MERCER AVE, Decatur IN, 46733

Jan 15, 2026 → Aug 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (99 biz days early)
Active: 60 biz days
Paused: 80 biz days
🕐 Clock stopped: Completed (Aug 6, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸80d
⏸ Clock Paused
Status: Ready for Release
Jan 16 → May 12, 2026
80 business days (not counted)
55d
▶ Clock Running
Status: Ready for Scheduling
May 12 → Jul 31, 2026
55 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 31 → Aug 6, 2026
4 business days (counted)
Running total: 60 of ? biz days used
Created: Jan 15, 2026 Completed: Aug 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 16 Created ▶ Running 1 1
Jan 16 → May 12 Ready for Release ⏸ Paused 80
May 12 → Jul 31 Ready for Scheduling ▶ Running 55 56
Jul 31 → Aug 6 Scheduled ▶ Running 4 60
Dispatch 1.2d
Holding 81.0d (excluded)
Coordinators 60.6d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
1.2 days
Over SLA
Holding (excluded from total)
81.0 days
Coordinators
60.6 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Jan 15, 2026 Due: Dec 31, 2026 Completed: Aug 6, 2026 (147 days early)
📅
140.2 days Total Age
⏱️
81.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
58.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559589
FCO1958 WO Creation Needed 01.15.2026
Closed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
Priority
Standard
Origin
Email
Reason
New Case
Contact
KIMBERLY BOGAN
Owner
Shelby Robinson
Created
Jan 15, 2026
Work Orders from this Case (17)
WO-01338165 Canceled
FCO
Created: Jan 15, 2026
WO-01338168 Canceled
FCO
Created: Jan 15, 2026
WO-01338170 Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: May 22, 2026
WO-01338171 Canceled
FCO
Created: Jan 15, 2026
WO-01338172 Canceled
FCO • April Nuovo
Created: Jan 15, 2026
WO-01338173 Invoiced
FCO • April Nuovo
Created: Jan 15, 2026 • Closed: Apr 9, 2026
WO-01338174 Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: May 22, 2026
WO-01338175 Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: Jun 10, 2026
WO-01338176 Invoiced
FCO • Paul Mccormish
Created: Jan 15, 2026 • Closed: Apr 24, 2026
WO-01338177 Scheduled
FCO • Bennet O Dartey
Created: Jan 15, 2026
WO-01338178 Invoiced
FCO • Bennet O Dartey
Created: Jan 15, 2026 • Closed: Jun 11, 2026
WO-01338179 Ready for Scheduling
FCO
Created: Jan 15, 2026
WO-01338181 Invoiced
FCO • Fady Messak
Created: Jan 15, 2026 • Closed: Jun 19, 2026
WO-01338182 (current) Invoiced
FCO • Paul Mccormish
Created: Jan 15, 2026 • Closed: Aug 6, 2026
WO-01338183 Ready for Scheduling
FCO
Created: Jan 15, 2026
WO-01338185 Invoiced
FCO • Israel Martell
Created: Jan 15, 2026 • Closed: Jul 15, 2026
WO-01338186 Invoiced
FCO • April Nuovo
Created: Jan 15, 2026 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 213 days old
🚨
Primary Delay 81.0 days stuck in "Ready for Release"
⏱️
Total Delay 58.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.2d / 0.5d SLA
Ready for Release
81.0d
Ready for Scheduling
55.9d / 1.0d SLA
Scheduled
4.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
5.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/31/2026 RArnold -Wayne confirmed. dispatching to Paul for 08/06

07/31/2026 RArnold- Called 260-301-4530 for Wayne. He sent the correct SN# list and the one we are looking for is on it. Left him a message to get this scheduled for 08/06 with Paul. Also sent out email.  


07/31/2026 RArnold- Called 260-301-4530 for Wayne. I was reviewing the email thread and he listed 4 SN# and one was a duplicate. I am sending him another with the only SN# that nedss to be done before we schedule. 


07/31/2026 RArnold- Called 260-301-4530 for Wayne Lee. He confirmed to have Paul onsite 08/06. 


06/24/2026 ARoosa - Sent fu email to Wayne Lee at wayne.lee@adamshealthnetwork.org letting him know the planner asked me to reach out and update him and let him know she will be reaching out to schedule remediation here soon and apologize for the delay.

05/12/2026 ARoosa - Recvd email from Wayne Lee stating ( yes I can confirm all four models and they are within affected device range of the notice. The only requirement at our facility would be for the service technician to check in at the front desk to receive a visitors' badge and tell them to contact the biomedical department for escort.) I sent reply email to Wayne.lee@adamshealthnetwork.org

05/11/2026: ARoosa - Called 260-724-2145, xfer to biomed, Spoke to Tracy in support services I told her why I'm calling she said ok just a minute & put me on hold. Line xfer to ect 10524 Wayne Lee, VM/LM found email in philips sending email to wayne.lee@adamshealthnetwork.org


05/04/2026: ARoosa - Called 260-724-2145, Xfer to biomed,VM of tracy googlehon of support services, LM.


04/24/2026 ARoosa -Sent fu email to jacob.flower@adamshealthnetwork.org following up on prior conversation & email

04/17/2026: ARoosa - Called 260-724-2145, xfer to biomed, Spoke to Jacob Flower he asked me to send him an email at jacob.flower@adamshealthnetwork.org so he can verify the recall and SN's

🔧 Work Performed
Install FCo86201958, all required tests passed.
🔍 Technician Findings
nr
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📞
Case Linked Jan 15, 4:21 PM
Case Number: 00559589
Subject: FCO1958 WO Creation Needed 01.15.2026
Status: Closed
📋
Work Order Created Jan 15, 5:21 PM
Work Order: WO-01338182
Type: FCO
Priority: PC
Status: Ready for Release by Mandy Newman Jan 16, 7:02 AM
From: Entered
To: Ready for Release
Duration in Previous: 13h 41m
🚨 81.0 business days
📅
Status: Ready for Scheduling by Angela Roosa May 12, 12:48 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 116d 4h
🚨 56.0 business days
👷
3 Technician Assigned Jul 31, 2:00 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-08-06T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 80d 1h
⚠️ 5.0 business days
⏱️
3x Labor Added Aug 6, 6:12 PM
Type: Labor, Travel
Status: Open
Qty: 2, 1.25, 131
✔️
Status: Completed by Paul Mccormish Aug 6, 6:28 PM
From: Scheduled
To: Completed
Duration in Previous: 6d 4h
🏁
Status: Closed by Paul Mccormish Aug 6, 6:35 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏱️
2 Labor Added Aug 7, 10:17 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 43m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 13, 4:48 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 6h
💰
Status: Invoiced by Josh Longway Aug 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 11m

Bottlenecks

Entered
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.6 business hours
Ready for Scheduling
Duration: 55.9 business days (threshold: 1.0 business days)
Exceeded by 54.9 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

📞
Case 00559589
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
Aug 6, 8:00 AM
Created
Jan 15, 5:21 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03324535 Labor Open 2 $155.00 Aug 6, 6:12 PM
WL-03324536 Labor Open 1.25 $50.00 Aug 6, 6:12 PM
WL-03324537 Travel Open 131 $0.00 Aug 6, 6:12 PM
WL-03325343 Labor Open - $38.00 Aug 7, 10:17 AM

Details