Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338175 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Presbyterian Medical Center — 51 N 39th St, Philadelphia PA, 19104

Jan 15, 2026 → Jun 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (146 biz days early)
Active: 16 biz days
Paused: 77 biz days
🕐 Clock stopped: Completed (May 29, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸77d
⏸ Clock Paused
Status: Ready for Release
Jan 16 → May 7, 2026
77 business days (not counted)
15d
▶ Clock Running
Status: Scheduled
May 7 → May 29, 2026
15 business days (counted)
Running total: 16 of ? biz days used
Created: Jan 15, 2026 Completed: May 29, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 16 Created ▶ Running 1 1
Jan 16 → May 7 Ready for Release ⏸ Paused 77 —
May 7 → May 29 Scheduled ▶ Running 15 16
Dispatch 1.2d
Holding 78.0d (excluded)
Coordinators 16.0d
Field Work 8.8d
Billing 1.5d
✓ SLA Met
Dispatch
1.2 days
Over SLA
Holding (excluded from total)
78.0 days
Coordinators
16.0 days
Over SLA
Field Work
8.8 days
Over SLA
Billing
1.5 days
Over SLA
Created: Jan 15, 2026 Due: Dec 31, 2026 Completed: Jun 10, 2026 (204 days early)
📅
101.2 days Total Age
⏱️
78.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
23.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 May 26, 2026
Visit 2 May 27, 2026
Visit 3 May 28, 2026
Visit 4 May 29, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559589
FCO1958 WO Creation Needed 01.15.2026
Closed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
Priority
Standard
Origin
Email
Reason
New Case
Contact
KIMBERLY BOGAN
Owner
Shelby Robinson
Created
Jan 15, 2026
Work Orders from this Case (17)
WO-01338165 Canceled
FCO
Created: Jan 15, 2026
WO-01338168 Canceled
FCO
Created: Jan 15, 2026
WO-01338170 Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: May 22, 2026
WO-01338171 Canceled
FCO
Created: Jan 15, 2026
WO-01338172 Canceled
FCO • April Nuovo
Created: Jan 15, 2026
WO-01338173 Invoiced
FCO • April Nuovo
Created: Jan 15, 2026 • Closed: Apr 9, 2026
WO-01338174 Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: May 22, 2026
WO-01338175 (current) Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: Jun 10, 2026
WO-01338176 Invoiced
FCO • Paul Mccormish
Created: Jan 15, 2026 • Closed: Apr 24, 2026
WO-01338177 Scheduled
FCO • Bennet O Dartey
Created: Jan 15, 2026
WO-01338178 Invoiced
FCO • Bennet O Dartey
Created: Jan 15, 2026 • Closed: Jun 11, 2026
WO-01338179 Ready for Scheduling
FCO
Created: Jan 15, 2026
WO-01338181 Invoiced
FCO • Fady Messak
Created: Jan 15, 2026 • Closed: Jun 19, 2026
WO-01338182 Invoiced
FCO • Paul Mccormish
Created: Jan 15, 2026 • Closed: Aug 6, 2026
WO-01338183 Ready for Scheduling
FCO
Created: Jan 15, 2026
WO-01338185 Invoiced
FCO • Israel Martell
Created: Jan 15, 2026 • Closed: Jul 15, 2026
WO-01338186 Invoiced
FCO • April Nuovo
Created: Jan 15, 2026 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 213 days old
🚨
Primary Delay 78.0 days stuck in "Ready for Release"
⏱️
Total Delay 23.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.2d / 0.5d SLA
Ready for Release
78.0d
Scheduled
16.0d / 2.0d SLA
Completed
8.8d / 1.0d SLA
Closed
0.3d / 1.0d SLA
07e-Partial Project
1.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/19/2026 ARuby - called Anthony Primavera 267-581-1315 VM/LM saying he can call me back if he has time in the morning 5/20 to have michael come tomorrow or to just keep the scheduled date for next wed. 5/27.

05/15/2026 ARuby - called Anthony Primavera 267-581-1315 VM/LM sent FU to anthony.primavera@pennmedicine.upenn.edu to reschedule for Thurs 5/21


05/12/2026 ARuby - Called Anthony Primavera 267-581-1315 to reschedule for 5/27, He confirmed and asked me to send him an email. anthony.primavera@pennmedicine.upenn.edu UIpdated scheduked date for 5/27. Dispatched to Michael for 5/27.


05/07/2026 - ARuby - Recvd email advising Kimberly has no association with site. Searched email address for anthony in Philips found contact. Called 267-581-1315 Anthony primavera anthony.primavera@pennmedicine.upenn.edu to ask him to locate the device and if we can schedule an onsite visit for next week Wednesday 5/13 for FSE Michael Steencken. Anthony said he will have the team bring device to biomed shop for Michael to work on. Anthony said he will have the team bring device to biomed shop for Michael to work on. Once onsite contact biomed 


04/28/2026 ARoosa - Sent fu email to anthony.primavera@pennmedicine.upenn.edu about device in question

04/20/2026: ARoosa - Called 215-662-8000, Xfer to biomed, Spoke to lady in biomed she confirmed SN but said it's a matter of tracking the device down & that the contact person will be Anthony Primavera to email him at anthony.primavera@pennmedicine.upenn.edu

🔧 Work Performed
fco
🔍 Technician Findings
complete
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📞
Case Linked Jan 15, 4:21 PM
Case Number: 00559589
Subject: FCO1958 WO Creation Needed 01.15.2026
Status: Closed
📋
Work Order Created Jan 15, 5:07 PM
Work Order: WO-01338175
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jan 16, 7:03 AM
From: Entered
To: Ready for Release
Duration in Previous: 13h 56m
🚨 78.0 business days
👷
▶
3 Technician Assigned May 7, 11:41 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-05-13T12:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 111d 3h
⏳ 4.0 business days
📅
Dispatch Scheduled by Autumn Ruby May 12, 9:18 AM
Scheduled For: 2026-05-27T12:00:00.000+0000
🚨 13.0 business days
⏱️
8x Labor Added May 29, 1:19 PM
Type: Labor
Status: Open
Qty: 2, 0.5, 1.25
✔️
Status: Completed by Michael Steencken May 29, 1:24 PM
From: Scheduled
To: Completed
Duration in Previous: 22d 1h
⚠️ 9.0 business days
🏁
Status: Closed by Michael Steencken Jun 10, 1:20 PM
From: Completed
To: Closed
Duration in Previous: 11d 23h
⏱️
Labor Added Jun 10, 3:24 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 10, 3:29 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2h 9m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 11, 3:50 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 0h
💰
Status: Invoiced by Josh Longway Jun 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 10m

Bottlenecks

Entered
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business hours
Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Completed
Duration: 8.8 business days (threshold: 1.0 business days)
Exceeded by 7.8 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

📞
Case 00559589
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Michael Steencken
Scheduled
May 27, 8:00 AM
Created
Jan 15, 5:07 PM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03242005 Labor Open 2 $0.00 May 29, 1:19 PM
WL-03242006 Labor Open 0.5 $0.00 May 29, 1:19 PM
WL-03242007 Labor Open 2 $0.00 May 29, 1:19 PM
WL-03242008 Labor Open 2 $0.00 May 29, 1:19 PM
WL-03242009 Labor Open 0.5 $50.00 May 29, 1:19 PM
WL-03242010 Labor Open 2 $155.00 May 29, 1:19 PM
WL-03242011 Labor Open 1.25 $0.00 May 29, 1:19 PM
WL-03242012 Labor Open 0.5 $0.00 May 29, 1:19 PM
WL-03255394 Labor Open - $38.00 Jun 10, 3:24 PM

Details