Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338181 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 TEXOMA MEDICAL CENTER — 5016 SOUTH US HIGHWAY 75, Denison TX, 75020

Jan 15, 2026 → Jun 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (132 biz days early)
Active: 16 biz days
Paused: 91 biz days
🕐 Clock stopped: Completed (Jun 19, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸91d
⏸ Clock Paused
Status: Ready for Release
Jan 16 → May 28, 2026
91 business days (not counted)
15d
▶ Clock Running
Status: Ready for Scheduling
May 28 → Jun 19, 2026
15 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 19 → Jun 19, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 19 → Jun 19, 2026
0 business days (counted)
Running total: 16 of ? biz days used
Created: Jan 15, 2026 Completed: Jun 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 16 Created ▶ Running 1 1
Jan 16 → May 28 Ready for Release ⏸ Paused 91 —
May 28 → Jun 19 Ready for Scheduling ▶ Running 15 16
Jun 19 → Jun 19 Assigned ▶ Running 0 16
Jun 19 → Jun 19 Scheduled ▶ Running 0 16
Dispatch 1.2d
Holding 92.0d (excluded)
Coordinators 16.0d
Billing 5.0d
✓ SLA Met
Dispatch
1.2 days
Over SLA
Holding (excluded from total)
92.0 days
Coordinators
16.0 days
Over SLA
Billing
5.0 days
Over SLA
Created: Jan 15, 2026 Due: Dec 31, 2026 Completed: Jun 19, 2026 (195 days early)
📅
107.2 days Total Age
⏱️
92.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
19.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559589
FCO1958 WO Creation Needed 01.15.2026
Closed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
Priority
Standard
Origin
Email
Reason
New Case
Contact
KIMBERLY BOGAN
Owner
Shelby Robinson
Created
Jan 15, 2026
Work Orders from this Case (17)
WO-01338165 Canceled
FCO
Created: Jan 15, 2026
WO-01338168 Canceled
FCO
Created: Jan 15, 2026
WO-01338170 Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: May 22, 2026
WO-01338171 Canceled
FCO
Created: Jan 15, 2026
WO-01338172 Canceled
FCO • April Nuovo
Created: Jan 15, 2026
WO-01338173 Invoiced
FCO • April Nuovo
Created: Jan 15, 2026 • Closed: Apr 9, 2026
WO-01338174 Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: May 22, 2026
WO-01338175 Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: Jun 10, 2026
WO-01338176 Invoiced
FCO • Paul Mccormish
Created: Jan 15, 2026 • Closed: Apr 24, 2026
WO-01338177 Scheduled
FCO • Bennet O Dartey
Created: Jan 15, 2026
WO-01338178 Invoiced
FCO • Bennet O Dartey
Created: Jan 15, 2026 • Closed: Jun 11, 2026
WO-01338179 Ready for Scheduling
FCO
Created: Jan 15, 2026
WO-01338181 (current) Invoiced
FCO • Fady Messak
Created: Jan 15, 2026 • Closed: Jun 19, 2026
WO-01338182 Invoiced
FCO • Paul Mccormish
Created: Jan 15, 2026 • Closed: Aug 6, 2026
WO-01338183 Ready for Scheduling
FCO
Created: Jan 15, 2026
WO-01338185 Invoiced
FCO • Israel Martell
Created: Jan 15, 2026 • Closed: Jul 15, 2026
WO-01338186 Invoiced
FCO • April Nuovo
Created: Jan 15, 2026 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 213 days old
🚨
Primary Delay 92.0 days stuck in "Ready for Release"
⏱️
Total Delay 19.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.2d / 0.5d SLA
Ready for Release
92.0d
Ready for Scheduling
16.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
5.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/19/2026 RArnold - PWO reallocated to correct ASP. Charing for Planner attempts

05/28/2026 ARoosa - Recvd email from Ryan Harris confirming device. however it is located in Texas now. New address is Texoma Medical Center 5016 South U.S.Highway 75 Denison, TX 75020. Ryan's phone # is 903-416-4958 his email is ryan.harris@thcs.org. I sent reply email thank ing him for his response and am looping in planner for the new area 


05/27/2026 ARoosa - Sent email to Ryan.Harris@thcs.org following up on email since he was added in by Josh Mcallister. stating he tracked device to UHS Texoma Medical Center and Ryan is the Director for this site.


05/21/2026 ARoosa - Sent email to wael.amso@uhsinc.com, & james.clark@uhsinc. to see if either of them will be our POC

05/13/2026 ARuby - called Jin Choi (804) 405 5362 VM/LM FU email to jin.choi@philips.com Was about to send message. Saw email from Jin saying to contact the DSM. Getting with Rebecca for assistance - she said to do more research for POC


05/08/2026 ARoosa - Sent email to Jin Choi contact in Philips jin.choi@philips.com to see if he will be POC for this device.


05/01/2026 - ARuby - Recvd email from kimberly.bogan@intelashealth.com advising she is not associated with King of Prussia. called number from google (610) 768-3300, this is the corporate number. She could not transfer me to King of Prussia site. Need more research

04/22/2026 ALuman - sent email to kimberly.bogan@intelashealth.com to confirm and schedule

🔧 Work Performed
Planner labor only for attempts made
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📞
Case Linked Jan 15, 4:21 PM
Case Number: 00559589
Subject: FCO1958 WO Creation Needed 01.15.2026
Status: Closed
📋
Work Order Created Jan 15, 5:19 PM
Work Order: WO-01338181
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jan 16, 7:03 AM
From: Entered
To: Ready for Release
Duration in Previous: 13h 44m
🚨 92.0 business days
📅
Status: Ready for Scheduling by Angela Roosa May 28, 8:39 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 132d 0h
🚨 16.0 business days
👷
▶
4 Technician Assigned Jun 19, 9:21 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Labor Added
👷
Status: Assigned by Rebecca Arnold
From: Ready for Scheduling, Assigned, Scheduled, Completed
To: Assigned, Scheduled, Completed, Closed
Duration in Previous: 22d 0h, 0m
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-06-19T04:00:00.000+0000
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 1.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 22, 11:45 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 2h
⏳ 4.5 business days
💰
Status: Invoiced by Josh Longway Jun 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 3d 16h

Bottlenecks

Entered
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.7 business hours
Ready for Scheduling
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00559589
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Jun 19, 12:00 AM
Created
Jan 15, 5:19 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03266659 Labor Open 0.016666666666667 $38.00 Jun 19, 9:22 AM

Details