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← WO Overview

WO-01338174 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Sinai Hospital of Baltimore — 2401 W Belvedere Ave, Baltimore MD, 21215

Jan 15, 2026 → May 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (150 biz days early)
Active: 10 biz days
Paused: 79 biz days
🕐 Clock stopped: Completed (May 22, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸79d
⏸ Clock Paused
Status: Ready for Release
Jan 16 → May 11, 2026
79 business days (not counted)
9d
▶ Clock Running
Status: Scheduled
May 11 → May 22, 2026
9 business days (counted)
Running total: 10 of ? biz days used
Created: Jan 15, 2026 Completed: May 22, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 16 Created ▶ Running 1 1
Jan 16 → May 11 Ready for Release ⏸ Paused 79
May 11 → May 22 Scheduled ▶ Running 9 10
Dispatch 1.2d
Holding 80.0d (excluded)
Coordinators 9.9d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
1.2 days
Over SLA
Holding (excluded from total)
80.0 days
Coordinators
9.9 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Jan 15, 2026 Due: Dec 31, 2026 Completed: May 22, 2026 (223 days early)
📅
89.2 days Total Age
⏱️
80.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
9.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00559589
FCO1958 WO Creation Needed 01.15.2026
Closed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
Priority
Standard
Origin
Email
Reason
New Case
Contact
KIMBERLY BOGAN
Owner
Shelby Robinson
Created
Jan 15, 2026
Work Orders from this Case (17)
WO-01338165 Canceled
FCO
Created: Jan 15, 2026
WO-01338168 Canceled
FCO
Created: Jan 15, 2026
WO-01338170 Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: May 22, 2026
WO-01338171 Canceled
FCO
Created: Jan 15, 2026
WO-01338172 Canceled
FCO • April Nuovo
Created: Jan 15, 2026
WO-01338173 Invoiced
FCO • April Nuovo
Created: Jan 15, 2026 • Closed: Apr 9, 2026
WO-01338174 (current) Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: May 22, 2026
WO-01338175 Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: Jun 10, 2026
WO-01338176 Invoiced
FCO • Paul Mccormish
Created: Jan 15, 2026 • Closed: Apr 24, 2026
WO-01338177 Scheduled
FCO • Bennet O Dartey
Created: Jan 15, 2026
WO-01338178 Invoiced
FCO • Bennet O Dartey
Created: Jan 15, 2026 • Closed: Jun 11, 2026
WO-01338179 Ready for Scheduling
FCO
Created: Jan 15, 2026
WO-01338181 Invoiced
FCO • Fady Messak
Created: Jan 15, 2026 • Closed: Jun 19, 2026
WO-01338182 Invoiced
FCO • Paul Mccormish
Created: Jan 15, 2026 • Closed: Aug 6, 2026
WO-01338183 Ready for Scheduling
FCO
Created: Jan 15, 2026
WO-01338185 Invoiced
FCO • Israel Martell
Created: Jan 15, 2026 • Closed: Jul 15, 2026
WO-01338186 Invoiced
FCO • April Nuovo
Created: Jan 15, 2026 • Closed: Feb 3, 2026
Completed with minor delays
Invoiced • 213 days old
🚨
Primary Delay 80.0 days stuck in "Ready for Release"
⏱️
Total Delay 9.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.2d / 0.5d SLA
Ready for Release
80.0d
Scheduled
9.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/12/2026 ARuby - Called Jason Altizer 443-764-5900 to postpone appt til 5/22 sending email for visability

05/11/2026 ARuby - Rcvd email from jaltizer@lifebridgehealth.org confirming 5/18. Dispatching to Michael Steencken, Sent confirmation email to Jason Altizer

05/11/2026 ARuby - Rcvd email from jaltizer@lifebridgehealth.org asking what dates work this week. I sent an email proposing 5/18 for Michael Steencken

05/06/2026 - ARuby - 443-764-5900 Called Jason VM/LM sent FU email with new proposed dates

05/01/2026 - ARuby - 443-472-6085 this is the number for Brad Lindner. VM/LM asking for phone number for Jason Altizer. searched Jasons email in philips jaltizer@lifebridgehealth.org found 443-764-5900. Called 443-764-5900 Called 443-764-5900 automated system, asked purpose of call, said Jason Altizer and phone disconnected. Called back, again, disconnected, Tried once more, asked for biomed, seems like Jason overrode the system and answered. The device has been confirmed but he asked me to send him an email. jaltizer@lifebridgehealth.org


05/11/2026 ARuby - Rcvd email from jaltizer@lifebridgehealth.org confirming 5/18. Dispatching to Michael Steencken, Sent confirmation email 


04/29/2026 ARoosa - Sent fu email to jaltizer@lifebridgehealth.org & blindner@lifebridgehealth.org about device in question. 

04/22/2026 YEspino Called 443-472-6085 to speak to Brad Lindner to verify the Gas module in question. Was able to speak to Brad and he was able to confirm the device but i would need to reach out to Jason Altizer to be better assisted. Email: jaltizer@lifebridgehealth.org &

blindner@lifebridgehealth.org


04/22/2026 YEspino Called 443-615-5150 to speak to Ken Deveaney to verify the gas module in question. Was unable to speak to him or leave a message because the number is out of service.


04/22/2026 YEspino Called 401-207-3787 to speak to Kimberly Bogan to verify the Gas Module in question. Went to vm so i left a message.

🔧 Work Performed
FCO
🔍 Technician Findings
COMPLETE
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📞
Case Linked Jan 15, 4:21 PM
Case Number: 00559589
Subject: FCO1958 WO Creation Needed 01.15.2026
Status: Closed
📋
Work Order Created Jan 15, 5:05 PM
Work Order: WO-01338174
Type: FCO
Priority: PC
Status: Ready for Release by Mandy Newman Jan 16, 7:03 AM
From: Entered
To: Ready for Release
Duration in Previous: 13h 57m
🚨 80.0 business days
👷
3 Technician Assigned May 11, 12:56 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-05-18T12:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 115d 4h
📅
Dispatch Scheduled by Autumn Ruby May 12, 9:07 AM
Scheduled For: 2026-05-22T12:00:00.000+0000
⚠️ 9.0 business days
⏱️
3x Labor Added May 22, 3:46 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 3, 150
✔️
2 Status: Completed May 22, 3:53 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Michael Steencken
From: Completed
To: Closed
Duration in Previous: 1m
1.9 business days
⏱️
Labor Added May 26, 7:15 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey May 26, 9:13 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 17h
3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 28, 4:37 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 7h
💰
Status: Invoiced by Josh Longway May 29, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 22m

Bottlenecks

Entered
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business hours
Scheduled
Duration: 9.9 business days (threshold: 2.0 business days)
Exceeded by 7.9 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

📞
Case 00559589
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Michael Steencken
Scheduled
May 22, 8:00 AM
Created
Jan 15, 5:05 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03236095 Labor Open 0.5 $50.00 May 22, 3:46 PM
WL-03236096 Labor Open 3 $155.00 May 22, 3:46 PM
WL-03236097 Travel Open 150 $0.00 May 22, 3:46 PM
WL-03237665 Labor Open - $38.00 May 26, 7:15 AM

Details