Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338183 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 H&HCDBA Eskenazi Health — 725 St Margarets Dr, Indianapolis IN, 46202

Jan 15, 2026 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 55 biz days
Paused: 91 biz days
▶ Clock Running
Status: Created
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸91d
⏸ Clock Paused
Status: Ready for Release
Jan 16 → May 28, 2026
91 business days (not counted)
54d
▶ Clock Running
Status: Ready for Scheduling
May 28 → Aug 16, 2026
54 business days (counted)
Running total: 55 of ? biz days used
Created: Jan 15, 2026 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 16 Created ▶ Running 1 1
Jan 16 → May 28 Ready for Release ⏸ Paused 91
May 28 → Aug 16 Ready for Scheduling ▶ Running 54 55
Dispatch 1.2d
Holding 92.0d (excluded)
On Track
Dispatch
1.2 days
Over SLA
Holding (excluded from total)
92.0 days
Created: Jan 15, 2026 Due: Dec 31, 2026 (137 days left)
📅
146.2 days Total Age
⏱️
92.0d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559589
FCO1958 WO Creation Needed 01.15.2026
Closed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
Priority
Standard
Origin
Email
Reason
New Case
Contact
KIMBERLY BOGAN
Owner
Shelby Robinson
Created
Jan 15, 2026
Work Orders from this Case (17)
WO-01338165 Canceled
FCO
Created: Jan 15, 2026
WO-01338168 Canceled
FCO
Created: Jan 15, 2026
WO-01338170 Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: May 22, 2026
WO-01338171 Canceled
FCO
Created: Jan 15, 2026
WO-01338172 Canceled
FCO • April Nuovo
Created: Jan 15, 2026
WO-01338173 Invoiced
FCO • April Nuovo
Created: Jan 15, 2026 • Closed: Apr 9, 2026
WO-01338174 Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: May 22, 2026
WO-01338175 Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: Jun 10, 2026
WO-01338176 Invoiced
FCO • Paul Mccormish
Created: Jan 15, 2026 • Closed: Apr 24, 2026
WO-01338177 Scheduled
FCO • Bennet O Dartey
Created: Jan 15, 2026
WO-01338178 Invoiced
FCO • Bennet O Dartey
Created: Jan 15, 2026 • Closed: Jun 11, 2026
WO-01338179 Ready for Scheduling
FCO
Created: Jan 15, 2026
WO-01338181 Invoiced
FCO • Fady Messak
Created: Jan 15, 2026 • Closed: Jun 19, 2026
WO-01338182 Invoiced
FCO • Paul Mccormish
Created: Jan 15, 2026 • Closed: Aug 6, 2026
WO-01338183 (current) Ready for Scheduling
FCO
Created: Jan 15, 2026
WO-01338185 Invoiced
FCO • Israel Martell
Created: Jan 15, 2026 • Closed: Jul 15, 2026
WO-01338186 Invoiced
FCO • April Nuovo
Created: Jan 15, 2026 • Closed: Feb 3, 2026
On Track
Ready for Scheduling • 213 days old
🚨
Primary Delay 92.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.2d / 0.5d SLA
Ready for Release
92.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/08/2026 YEspino Called 463-222-7954 to speak to Richard Foster to lock down the date of July 27 to be onsite. Was unable to speak to him so i left a message.


05/28/2026 ARoosa - Recvd email from Richard Foster Biomed Manager richard.foster@eskenazihealth.edu confirming SN. I sent reply to Richard thanking him for confirmation and letting him know the planner will be reaching out to schedule remediation.

05/27/2026 ARoosa - Sent fu email to raymond.schuerman@eskenazihealth.edu asking to see if his manager has responded to him about the device in question.

05/20/2026 ARoosa - Recvd email from Raymond stating he has forwarded the info. to his manager.

05/19/2026 ARoosa - Sent fu email to raymond.schuerman@eskenazihealth.edu checking in to see if he has had time to review recall notice and check on device

05/13/2026: ARoosa - Called 317-880-0000, xfer to biomed, Spoke with Raymond, he asked me to forward the email to him so he can get it to the appropriate person and we can get it taken care of. Forwarded to raymond.schuerman@eskenazihealth.edu


05/06/2026 ARoosa - Sent fu email to anthony.lem@eskenazihealth.edu asking if he has had time to check for this device.

04/28/2026: ARoosa - Called 317-880-0000, xfer to biomed, Spoke to Anthony who asked me to send email to anthony.lem@eskenazihealth.edu


04/20/2026: ARoosa - Called 317-880-0000, Xfer to biomed, VM/LM 

⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📞
Case Linked Jan 15, 4:21 PM
Case Number: 00559589
Subject: FCO1958 WO Creation Needed 01.15.2026
Status: Closed
📋
Work Order Created Jan 15, 5:23 PM
Work Order: WO-01338183
Type: FCO
Priority: PC
Status: Ready for Release by Mandy Newman Jan 16, 7:02 AM
From: Entered
To: Ready for Release
Duration in Previous: 13h 38m
🚨 92.0 business days
📅
Status: Ready for Scheduling by Angela Roosa May 28, 8:46 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 132d 0h

Bottlenecks

Entered
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.6 business hours

🔗 Related Artifacts

📞
Case 00559589
Closed

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jan 15, 5:23 PM
Invoice #
N/A

Details