Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338183 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 H&HCDBA Eskenazi Health — 725 St Margarets Dr, Indianapolis IN, 46202

Jan 15, 2026 → Sep 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (73 biz days early)
Active: 75 biz days
Paused: 91 biz days
🕐 Clock stopped: Completed (Sep 14, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸91d
⏸ Clock Paused
Status: Ready for Release
Jan 16 → May 28, 2026
91 business days (not counted)
69d
▶ Clock Running
Status: Ready for Scheduling
May 28 → Sep 4, 2026
69 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 14, 2026
5 business days (counted)
Running total: 75 of ? biz days used
Created: Jan 15, 2026 Completed: Sep 14, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 16 Created ▶ Running 1 1
Jan 16 → May 28 Ready for Release ⏸ Paused 91 —
May 28 → Sep 4 Ready for Scheduling ▶ Running 69 70
Sep 4 → Sep 14 Scheduled ▶ Running 5 75
Dispatch 1.2d
Holding 92.0d (excluded)
Coordinators 75.9d
Field Work 0.0d
Billing 1.5d
✓ SLA Met
Dispatch
1.2 days
Over SLA
Holding (excluded from total)
92.0 days
Coordinators
75.9 days
Over SLA
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Jan 15, 2026 Due: Dec 31, 2026 Completed: Sep 14, 2026 (108 days early)
📅
166.2 days Total Age
⏱️
92.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
76.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559589
FCO1958 WO Creation Needed 01.15.2026
Closed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
Priority
Standard
Origin
Email
Reason
New Case
Contact
KIMBERLY BOGAN
Owner
Shelby Robinson
Created
Jan 15, 2026
Work Orders from this Case (17)
WO-01338165 Canceled
FCO
Created: Jan 15, 2026
WO-01338168 Canceled
FCO
Created: Jan 15, 2026
WO-01338170 Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: May 22, 2026
WO-01338171 Canceled
FCO
Created: Jan 15, 2026
WO-01338172 Canceled
FCO • April Nuovo
Created: Jan 15, 2026
WO-01338173 Invoiced
FCO • April Nuovo
Created: Jan 15, 2026 • Closed: Apr 9, 2026
WO-01338174 Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: May 22, 2026
WO-01338175 Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: Jun 10, 2026
WO-01338176 Invoiced
FCO • Paul Mccormish
Created: Jan 15, 2026 • Closed: Apr 24, 2026
WO-01338177 Invoiced
FCO • Bennet O Dartey
Created: Jan 15, 2026 • Closed: Aug 17, 2026
WO-01338178 Invoiced
FCO • Bennet O Dartey
Created: Jan 15, 2026 • Closed: Jun 11, 2026
WO-01338179 Invoiced
FCO • April Nuovo
Created: Jan 15, 2026 • Closed: Sep 11, 2026
WO-01338181 Invoiced
FCO • Fady Messak
Created: Jan 15, 2026 • Closed: Jun 19, 2026
WO-01338182 Invoiced
FCO • Paul Mccormish
Created: Jan 15, 2026 • Closed: Aug 6, 2026
WO-01338183 (current) Invoiced
FCO • Jackson Reeves
Created: Jan 15, 2026 • Closed: Sep 14, 2026
WO-01338185 Invoiced
FCO • Israel Martell
Created: Jan 15, 2026 • Closed: Jul 15, 2026
WO-01338186 Invoiced
FCO • April Nuovo
Created: Jan 15, 2026 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 280 days old
🚨
Primary Delay 92.0 days stuck in "Ready for Release"
⏱️
Total Delay 76.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.2d / 0.5d SLA
Ready for Release
92.0d
Ready for Scheduling
70.0d / 1.0d SLA
Scheduled
5.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/04/2026 HWilliams - Called 463.222.7954 VM/LM for Richard to schedule FSE @ Jackson for remediation on 9/14/26. Dispatched FSE and will FU with email. richard.foster@eskenazihealth.edu

08/19/2026: ARoosa - scheduling on hold due to parts on back order.

07/08/2026 YEspino Called 463-222-7954 to speak to Richard Foster to lock down the date of July 27 to be onsite. Was unable to speak to him so i left a message.


05/28/2026 ARoosa - Recvd email from Richard Foster Biomed Manager richard.foster@eskenazihealth.edu confirming SN. I sent reply to Richard thanking him for confirmation and letting him know the planner will be reaching out to schedule remediation.

05/27/2026 ARoosa - Sent fu email to raymond.schuerman@eskenazihealth.edu asking to see if his manager has responded to him about the device in question.

05/20/2026 ARoosa - Recvd email from Raymond stating he has forwarded the info. to his manager.

05/19/2026 ARoosa - Sent fu email to raymond.schuerman@eskenazihealth.edu checking in to see if he has had time to review recall notice and check on device

05/13/2026: ARoosa - Called 317-880-0000, xfer to biomed, Spoke with Raymond, he asked me to forward the email to him so he can get it to the appropriate person and we can get it taken care of. Forwarded to raymond.schuerman@eskenazihealth.edu


05/06/2026 ARoosa - Sent fu email to anthony.lem@eskenazihealth.edu asking if he has had time to check for this device.

04/28/2026: ARoosa - Called 317-880-0000, xfer to biomed, Spoke to Anthony who asked me to send email to anthony.lem@eskenazihealth.edu


04/20/2026: ARoosa - Called 317-880-0000, Xfer to biomed, VM/LM 

🔧 Work Performed
Devices swapped as per FCO86201958 specifications.
🔍 Technician Findings
Devices serviced
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📞
Case Linked Jan 15, 4:21 PM
Case Number: 00559589
Subject: FCO1958 WO Creation Needed 01.15.2026
Status: Closed
📋
Work Order Created Jan 15, 5:23 PM
Work Order: WO-01338183
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jan 16, 7:02 AM
From: Entered
To: Ready for Release
Duration in Previous: 13h 38m
🚨 92.0 business days
📅
Status: Ready for Scheduling by Angela Roosa May 28, 8:46 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 132d 0h
🚨 70.0 business days
👷
▶
3 Technician Assigned Sep 4, 12:32 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-14T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 99d 3h
⚠️ 6.0 business days
⏱️
3x Labor Added Sep 14, 6:49 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 12
✔️
▶
2 Status: Completed Sep 14, 7:02 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jackson Reeves
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.6 business days
⏱️
Labor Added Sep 17, 12:02 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 17, 12:15 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 17h
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 58m
💰
Status: Invoiced by Josh Longway Sep 18, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m

Bottlenecks

Entered
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.6 business hours
Ready for Scheduling
Duration: 70.0 business days (threshold: 1.0 business days)
Exceeded by 69.0 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00559589
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Jackson Reeves
Scheduled
Sep 14, 8:00 AM
Created
Jan 15, 5:23 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03381466 Labor Open 0.5 $155.00 Sep 14, 6:49 PM
WL-03381467 Labor Open 0.5 $50.00 Sep 14, 6:49 PM
WL-03381468 Travel Open 12 $0.00 Sep 14, 6:49 PM
WL-03386518 Labor Open - $38.00 Sep 17, 12:02 PM

Details