Primary Delay55.0 days stuck in "Ready for Release"
⏱️
Total Delay0.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.2d / 0.5d SLA
Ready for Release
55.0d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/11/2026 YEspino Called 470-644-1755 to verify the devices in question. Was advised by the operator that she would be transfer me over to the Anesthesia office to be better assisted. Pressed 1 to speak to the practice manager. Was unable to speak to Kathy Evans so i left a message.
02/11/2026 YEspino Called 401-207-3787 to speak to Kimberly Bogan to verify the devices in question. Was sent to vm so i left a message.
⚠️Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞Call Description
FCO86201958
📞
Live Call_ Left Message
Completed Feb 11, 2026
02/11/2026 YEspino Called 470-644-1755 to verify the devices in question. Was advised by the operator that she would be transfer me over to the Anesthesia office to be better assisted. Pressed 1 to speak to the practice manager. Was unable to speak to Kathy Evans so i left a message.
📞
Live Call_ Left Message
Completed Feb 11, 2026
02/11/2026 YEspino Called 401-207-3787 to speak to Kimberly Bogan to verify the devices in question. Was sent to vm so i left a message.
Timeline
📞
Case Linked Jan 15, 4:21 PM
Case Number:00559589
Subject:FCO1958 WO Creation Needed 01.15.2026
Status:Closed
📋
Work Order Created Jan 15, 5:01 PM
Work Order:WO-01338171
Type:FCO
Priority:PC
✅
Status: Ready for Release by Mandy NewmanJan 16, 7:02 AM
From:Entered
To:Ready for Release
Duration in Previous:14h 1m
🚨55.0 business days
🚫
Status: Canceled by Mandy NewmanApr 6, 12:17 PM
From:Ready for Release
To:Canceled
Duration in Previous:80d 4h
Bottlenecks
Entered
Duration: 1.2 business days (threshold: 4.0 business hours)