Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Claxton Hepburn Medical Center — 214 King St, Ogdensburg NY, 13669
Jan 15, 2026 → Sep 11, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 15 → Jan 16 | Created | ▶ Running | 1 | 1 |
| Jan 16 → Apr 24 | Ready for Release | ⏸ Paused | 68 | — |
| Apr 24 → Jun 3 | Ready for Scheduling | ▶ Running | 27 | 28 |
| Jun 3 → Jun 15 | Scheduled | ▶ Running | 8 | 36 |
| Jun 15 → Jun 15 | Entered | ▶ Running | 0 | 36 |
| Jun 15 → Jun 15 | Ready for Release | ⏸ Paused | 0 | — |
| Jun 15 → Aug 26 | Ready for Scheduling | ▶ Running | 50 | 86 |
| Aug 26 → Sep 11 | Scheduled | ▶ Running | 11 | 97 |
| Sep 11 → Sep 11 | Completed | ▶ Running | 0 | 97 |
| Sep 11 → Sep 11 | Scheduled | ▶ Running | 0 | 97 |
10/06/2026 MNewman - Invoice rejected " only 2 devices were completed but charging or 3 please advise LF" Emailed Philips for ANR on 3rd device.
08/26/2026 Mklose per Fady dispatch to april to order parts to Biomed
07/16/2026 RArnold - Parts on BO
06/15/2026 DMalloy - removing from Israel. Too far from his home
06/03/2026 DMalloy - Emailed customer advising that I can have FSE Israel onsite on next week to complete the swap on the devices 2 devices located at this location and complete the required paperwork on the device that is no longer in his inventory. Dispatched for next week Wednesday 6/10/2026
sandeep.kumar@nshany.org
04/24/2026 ARoosa - Recvd email from Sandeep Kumar <sandeep.kumar@nshany.org> stating he can confirm SN's DE43808157 & DE43808176 and the third device SN DE43808293 does not exist in his inventory.
04/24/2026: ARoosa - Called 315-393-3600, Xfer to biomed, Spoke to a man who's name I could not make out due to his accent. He stated that he had already replied to an email sent last week but I could not find a reply he told me to send email again and that 2 devices he has and the third he can not locate.
04/24/2026 MHamersley - called 315-393-3600, xfer to Bio Med, call went to VM/LM
04/17/2026 MHamersley - called 315-393-3600, xfer to Bio Med, call couldn't be connected; called back, asked for ext 5641, Carol Lytle, (Cardio Pulmonary) call went to VM, didn't leave msg, she isn't right contact; called 518-651-7199, Charles Brennan, Biomed CHMC, call went to VM/LM; sent email: biomed@chmed.org
DE43808293, DE43808176, DE43808157
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03374833 | Labor | Open | 0.25 | $0.00 | Sep 9, 8:15 PM |
| WL-03378649 | Labor | Open | 0.5 | $150.00 | Sep 11, 4:57 PM |
| WL-03378650 | Labor | Open | 1 | $465.00 | Sep 11, 4:57 PM |
| WL-03381218 | Labor | Open | - | $114.00 | Sep 14, 5:20 PM |