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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338186 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 UMASS Memorial Medical Center — 55 Lake Ave N, Worcester MA, 01655

Jan 15, 2026 → Feb 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (227 biz days early)
Active: 1 biz days
Paused: 11 biz days
🕐 Clock stopped: Completed (Feb 3, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸11d
⏸ Clock Paused
Status: Ready for Release
Jan 16 → Feb 3, 2026
11 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jan 15, 2026 Completed: Feb 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 16 Created ▶ Running 1 1
Jan 16 → Feb 3 Ready for Release ⏸ Paused 11 —
Feb 3 → Feb 3 Scheduled ▶ Running 0 1
Feb 3 → Feb 3 Tech On Site ▶ Running 0 1
Dispatch 1.2d
Holding 12.0d (excluded)
Coordinators 0.3d
Field Work 0.7d
Billing 1.4d
✓ SLA Met
Dispatch
1.2 days
Over SLA
Holding (excluded from total)
12.0 days
Coordinators
0.3 days
Field Work
0.7 days
Billing
1.4 days
Over SLA
Created: Jan 15, 2026 Due: Dec 31, 2026 Completed: Feb 3, 2026 (331 days early)
📅
12.2 days Total Age
⏱️
12.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
2.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00559589
FCO1958 WO Creation Needed 01.15.2026
Closed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
Priority
Standard
Origin
Email
Reason
New Case
Contact
KIMBERLY BOGAN
Owner
Shelby Robinson
Created
Jan 15, 2026
Work Orders from this Case (17)
WO-01338165 Canceled
FCO
Created: Jan 15, 2026
WO-01338168 Canceled
FCO
Created: Jan 15, 2026
WO-01338170 Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: May 22, 2026
WO-01338171 Canceled
FCO
Created: Jan 15, 2026
WO-01338172 Canceled
FCO • April Nuovo
Created: Jan 15, 2026
WO-01338173 Invoiced
FCO • April Nuovo
Created: Jan 15, 2026 • Closed: Apr 9, 2026
WO-01338174 Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: May 22, 2026
WO-01338175 Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: Jun 10, 2026
WO-01338176 Invoiced
FCO • Paul Mccormish
Created: Jan 15, 2026 • Closed: Apr 24, 2026
WO-01338177 Closed
FCO • Bennet O Dartey
Created: Jan 15, 2026 • Closed: Aug 17, 2026
WO-01338178 Invoiced
FCO • Bennet O Dartey
Created: Jan 15, 2026 • Closed: Jun 11, 2026
WO-01338179 Ready for Scheduling
FCO
Created: Jan 15, 2026
WO-01338181 Invoiced
FCO • Fady Messak
Created: Jan 15, 2026 • Closed: Jun 19, 2026
WO-01338182 Invoiced
FCO • Paul Mccormish
Created: Jan 15, 2026 • Closed: Aug 6, 2026
WO-01338183 Ready for Scheduling
FCO
Created: Jan 15, 2026
WO-01338185 Invoiced
FCO • Israel Martell
Created: Jan 15, 2026 • Closed: Jul 15, 2026
WO-01338186 (current) Invoiced
FCO • April Nuovo
Created: Jan 15, 2026 • Closed: Feb 3, 2026
Completed with minor delays
Invoiced • 214 days old
🚨
Primary Delay 12.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.2d / 0.5d SLA
Ready for Release
12.0d
Scheduled
0.3d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/03/2026 Mklose dispatch to April 02/03

01/29/2026 Mklose emailed POC offered April, Feb 3

🔧 Work Performed
FCO86201958
🔍 Technician Findings
FCO86201958
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📞
Case Linked Jan 15, 4:21 PM
Case Number: 00559589
Subject: FCO1958 WO Creation Needed 01.15.2026
Status: Closed
📋
Work Order Created Jan 15, 5:27 PM
Work Order: WO-01338186
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jan 16, 7:02 AM
From: Entered
To: Ready for Release
Duration in Previous: 13h 35m
🚨 12.0 business days
👷
▶
3 Technician Assigned Feb 3, 10:35 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-03T17:15:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 18d 3h
🔧
Status: Tech On Site by April Nuovo Feb 3, 1:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 40m
⏱️
3x Labor Added Feb 3, 1:28 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 25
✔️
▶
2 Status: Completed Feb 3, 6:46 PM
Status: Completed → Status: Closed
🏁
Status: Closed by April Nuovo
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.6 business days
⏱️
▶
2 Labor Added Feb 5, 1:32 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 18h
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 4:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 35m
💰
Status: Invoiced by Josh Longway Feb 6, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 49m

Bottlenecks

Entered
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00559589
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Feb 3, 12:15 PM
Created
Jan 15, 5:27 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03089486 Labor Open 0.5 $47.50 Feb 3, 1:28 PM
WL-03089487 Labor Open 1 $155.00 Feb 3, 1:28 PM
WL-03089488 Travel Open 25 $0.00 Feb 3, 1:28 PM
WL-03093184 Labor Open 0.016666666666667 $38.00 Feb 5, 1:32 PM

Details