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WO-01338185 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Norwalk Hospital — 24 Stevens St, Norwalk CT, 06850

Jan 15, 2026 → Jul 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (132 biz days early)
Active: 36 biz days
Paused: 71 biz days
🕐 Clock stopped: Tech Off Site (Jun 20, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸71d
⏸ Clock Paused
Status: Ready for Release
Jan 16 → Apr 29, 2026
71 business days (not counted)
35d
▶ Clock Running
Status: On Hold
Apr 29 → Jun 19, 2026
35 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 19 → Jun 19, 2026
0 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 19 → Jun 20, 2026
0 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 20 → Jun 20, 2026
0 business days (counted)
Running total: 36 of ? biz days used
Created: Jan 15, 2026 Tech Off Site: Jun 20, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 16 Created ▶ Running 1 1
Jan 16 → Apr 29 Ready for Release ⏸ Paused 71 —
Apr 29 → Jun 19 On Hold ▶ Running 35 36
Jun 19 → Jun 19 Assigned ▶ Running 0 36
Jun 19 → Jun 20 Scheduled ▶ Running 0 36
Jun 20 → Jun 20 Tech On Site ▶ Running 0 36
Dispatch 1.2d
Holding 107.9d (excluded)
Field Work 17.0d
Billing 1.2d
✓ SLA Met
Dispatch
1.2 days
Over SLA
Holding (excluded from total)
107.9 days
Field Work
17.0 days
Over SLA
Billing
1.2 days
Over SLA
Created: Jan 15, 2026 Due: Dec 31, 2026 Completed: Jul 15, 2026 (169 days early)
📅
124.2 days Total Age
⏱️
72.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
17.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00559589
FCO1958 WO Creation Needed 01.15.2026
Closed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
Priority
Standard
Origin
Email
Reason
New Case
Contact
KIMBERLY BOGAN
Owner
Shelby Robinson
Created
Jan 15, 2026
Work Orders from this Case (17)
WO-01338165 Canceled
FCO
Created: Jan 15, 2026
WO-01338168 Canceled
FCO
Created: Jan 15, 2026
WO-01338170 Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: May 22, 2026
WO-01338171 Canceled
FCO
Created: Jan 15, 2026
WO-01338172 Canceled
FCO • April Nuovo
Created: Jan 15, 2026
WO-01338173 Invoiced
FCO • April Nuovo
Created: Jan 15, 2026 • Closed: Apr 9, 2026
WO-01338174 Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: May 22, 2026
WO-01338175 Invoiced
FCO • Michael Steencken
Created: Jan 15, 2026 • Closed: Jun 10, 2026
WO-01338176 Invoiced
FCO • Paul Mccormish
Created: Jan 15, 2026 • Closed: Apr 24, 2026
WO-01338177 Scheduled
FCO • Bennet O Dartey
Created: Jan 15, 2026
WO-01338178 Invoiced
FCO • Bennet O Dartey
Created: Jan 15, 2026 • Closed: Jun 11, 2026
WO-01338179 Ready for Scheduling
FCO
Created: Jan 15, 2026
WO-01338181 Invoiced
FCO • Fady Messak
Created: Jan 15, 2026 • Closed: Jun 19, 2026
WO-01338182 Invoiced
FCO • Paul Mccormish
Created: Jan 15, 2026 • Closed: Aug 6, 2026
WO-01338183 Ready for Scheduling
FCO
Created: Jan 15, 2026
WO-01338185 (current) Invoiced
FCO • Israel Martell
Created: Jan 15, 2026 • Closed: Jul 15, 2026
WO-01338186 Invoiced
FCO • April Nuovo
Created: Jan 15, 2026 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 213 days old
🚨
Primary Delay 72.0 days stuck in "Ready for Release"
⏱️
Total Delay 17.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.2d / 0.5d SLA
Ready for Release
72.0d
On Hold
35.9d
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
17.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/19/2026 MKlose-dispatch Israsel to ANR per Fady


06/02/2026 RArnold - Fady to review and let planners know which FSE to assign for ANR closure


04/29/2026 ARoosa - Recvd. email form Sherif stating this device is not in his active inventory to please close WO.

04/29/2026 ARoosa - Sent fu email to Sherif at sherif.courgi@nuvancehealth.org asking him to reply all to the email previously sent so we can close this WO since this device is not in his active inventory.

04/23/2026: ARoosa - Called (203) 852-2421

This # goes straight to biomed. Spoke to Rob who stated he xfer me to Sherif, He looked up SN in system and said he does not have this device in his active inventory I asked if I can send an email so he can reply that he does not have this and he said yes. Email sent to  sherif.courgi@nuvancehealth.org 


03/27/2026: ARoosa - Recvd. call from 203-852-2421, Sherif was returning my call and he stated that he believes the gas modules was already exchanged. He will check with lead biomed guy on Monday and have him call me.

03/27/2026: ARoosa - Called 203-852-3427

Robert O’donovan, this # rings to MRI, xfer to biomed, VM/LM.


03/27/2026: ARoosa - Recvd. email reply from Kimberly Bogan she has nothing to do with this location.

03/27/2026: ARoosa - Called (401) 207-3787, KIMBERLY BOGAN, VM/LM, Sending email to  

kimberly.bogan@intelashealth.com

🔧 Work Performed
WO documentation.
🔍 Technician Findings
WO documentation.
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📞
Case Linked Jan 15, 4:21 PM
Case Number: 00559589
Subject: FCO1958 WO Creation Needed 01.15.2026
Status: Closed
📋
Work Order Created Jan 15, 5:25 PM
Work Order: WO-01338185
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jan 16, 7:02 AM
From: Entered
To: Ready for Release
Duration in Previous: 13h 37m
🚨 72.0 business days
⏸️
Status: On Hold by Angela Roosa Apr 29, 12:47 PM
From: Ready for Release
To: On Hold
Duration in Previous: 103d 4h
🚨 36.0 business days
👷
▶
3 Technician Assigned Jun 19, 4:46 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: On Hold, Assigned
To: Assigned, Scheduled
Duration in Previous: 51d 3h, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-06-19T15:00:00.000+0000
🔧
Status: Tech On Site by Israel Martell Jun 19, 9:38 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4h 50m
⏱️
2x Labor Added Jun 19, 10:17 PM
Type: Labor
Status: Open
Qty: 1.5
🚗
Status: Tech Off Site by Israel Martell Jun 19, 10:23 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 45m, 0m
🚨 17.0 business days
🏁
Status: Closed by Israel Martell Jul 15, 2:34 PM
From: Completed
To: Closed
Duration in Previous: 25d 16h
⏱️
Labor Added Jul 16, 2:27 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 16, 2:32 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 23h 58m
📄
Status: Ready to Bill by Timothy Amburgey Jul 16, 6:17 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 44m
💰
Status: Invoiced by Josh Longway Jul 17, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 9h 42m

Bottlenecks

Entered
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.6 business hours
Completed
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

📞
Case 00559589
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Israel Martell
Scheduled
Jun 19, 11:00 AM
Created
Jan 15, 5:25 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03267829 Labor Open 1.5 $50.00 Jun 19, 10:17 PM
WL-03267830 Labor Open 1 $155.00 Jun 19, 10:17 PM
WL-03296485 Labor Open - $38.00 Jul 16, 2:27 PM

Details