Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
253d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 210d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 211d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 198d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 189d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 183d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 185d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01193431 100 723d 386d 726d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01193673 100 721d 385d 723d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01193682 100 713d 385d 723d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01193687 100 721d 385d 723d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01194013 100 721d 384d 723d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01194014 100 667d 384d 723d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01194015 100 667d 384d 723d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01194017 100 667d 384d 723d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01194018 100 667d 384d 723d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01194579 100 238d 383d 721d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01194679 100 707d 382d 720d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01194823 100 707d 381d 720d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01194824 100 707d 381d 720d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01195584 100 707d 378d 714d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01195585 100 707d 378d 714d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01195589 100 707d 378d 714d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01195591 100 707d 378d 714d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01195592 100 707d 378d 714d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01195601 100 707d 378d 714d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01195602 100 707d 378d 714d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01195604 100 707d 378d 714d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01195605 100 707d 378d 714d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01195607 100 707d 378d 714d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01195618 100 707d 378d 714d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01195620 100 707d 378d 714d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01195623 100 707d 378d 714d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01195627 100 707d 378d 714d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01195628 100 707d 378d 714d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01195844 100 707d 377d 714d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01195845 100 707d 377d 714d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01195901 100 707d 377d 713d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01195922 100 679d 356d 713d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01196241 100 257d — 712d Needs Action Holding On Hold Sono Bello SWAPOUT Healthcare Provider PC Yes
WO-01196661 100 209d 376d 709d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01196719 100 428d 174d 709d Needs Action Coordinators Reschedule GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01197004 100 706d 374d 708d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01197005 100 706d 374d 708d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01197007 100 706d 374d 708d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01197090 100 706d 374d 708d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01197096 100 706d 374d 708d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01197101 100 706d 374d 708d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01197104 100 706d 374d 708d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01197111 100 702d 374d 708d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01198499 100 678d 358d 708d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01198535 100 706d 373d 707d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01199422 100 706d 372d 706d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01199675 100 700d 371d 705d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01200967 100 590d 368d 700d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01201096 100 699d 367d 699d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Guarantee Clinical Education PSM —
WO-01201883 100 219d 148d 695d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 351d
2 GE Healthcare FMI 2,737 2,737 200d
3 HIGI LLC 1,207 1,207 220d
4 GCX Medical 825 825 200d
5 CVS 515 515 246d
6 GE HEALTHCARE 489 489 218d
7 Oak Street Health 243 243 197d
8 MIDMARK 187 187 187d
9 AGILENT TECHNOLOGIES (ASP) 173 173 201d
10 AGILENT TECHNOLOGIES (VPD) 153 153 214d
11 TEXAS MEDICAL SCREENING 144 144 192d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 344d
13 Conviva Care Solutions (Humana) 99 99 194d
14 Modern Animal Hospital 63 63 193d
15 HCA Urgent Care 62 62 207d