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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01309171 100 371d 92d 378d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01309172 100 371d 92d 378d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01309173 100 371d 92d 378d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01309174 100 357d 92d 378d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01309176 100 371d 92d 378d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01309177 100 371d 92d 378d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01309178 100 371d 92d 378d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01309182 100 348d 71d 377d Needs Action Holding On Hold JFK UNIVERSITY MEDICAL CENTER EMS Preventive Maintenance EMS PSM —
WO-01309183 100 348d 71d 377d Needs Action Holding On Hold JFK UNIVERSITY MEDICAL CENTER EMS Preventive Maintenance EMS PSM —
WO-01309284 100 250d 22d 377d Needs Action Coordinators Assigned JFK UNIVERSITY MEDICAL CENTER EMS Repair EMS P7 Yes
WO-01309342 100 371d 92d 377d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01309356 100 257d 0d 377d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Yes
WO-01309472 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309473 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309482 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309494 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309496 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309498 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309502 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309504 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309505 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309507 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309513 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309516 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309517 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309522 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309523 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309529 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309530 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309538 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309541 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309544 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309545 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309549 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309550 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309552 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309553 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309554 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309556 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309557 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309562 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309564 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309568 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309578 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309580 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309585 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309588 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309590 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309595 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309599 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 275d