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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01307614 100 355d 76d 388d Needs Action Holding On Hold Centurion of Georgia Inspection Healthcare Provider PSM Billing —
WO-01307619 100 251d 82d 388d Needs Action Materials Awaiting Parts Arcamed Inspection Healthcare Provider PSM Yes
WO-01307639 100 290d 98d 388d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01307640 100 290d 98d 388d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01307720 100 388d 99d 388d Needs Action Materials Awaiting Parts The Natural Result Center for Aesthetic Artistry Virtual Tech - Drop Shipment Healthcare Provider PC Cust
WO-01307733 100 371d 99d 388d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01307742 100 285d 83d 388d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01307771 100 385d 98d 385d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM —
WO-01307780 100 257d 93d 385d Needs Action Materials Awaiting Parts Atrius Health Repair Healthcare Provider P3 Parts Backorder Yes
WO-01307791 100 278d 97d 385d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01307803 100 250d 2d 385d Needs Action Coordinators Scheduled MEDIC RESCUE Preventive Maintenance EMS PSM —
WO-01307814 100 268d 98d 385d Needs Action Coordinators Assigned BLUE GRASS TRANSPORTATION Preventive Maintenance EMS PSM Tech Availability —
WO-01307816 100 268d 92d 385d Needs Action Coordinators Assigned Centurion of Idaho Inspection Healthcare Provider PSM —
WO-01307819 100 279d 45d 385d Needs Action Holding On Hold Centurion of Idaho Inspection Healthcare Provider PSM —
WO-01307841 100 293d 98d 385d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01307849 100 267d 93d 385d Needs Action Coordinators Assigned Centurion of Idaho Inspection Healthcare Provider PSM —
WO-01307873 100 297d 83d 385d Needs Action Holding On Hold East Rutherford Fire Department EMS Preventive Maintenance EMS PSM —
WO-01308160 100 285d 79d 384d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01308237 100 250d 1d 383d Needs Action Dispatch Entered PRESBYTERIAN HOME Repair Healthcare Provider P5 Yes
WO-01308239 100 251d 2d 383d Needs Action Coordinators Assigned HCA Urgent Care Repair Healthcare Provider P3 Yes
WO-01308307 100 336d 93d 383d Needs Action Materials Awaiting Parts - Customer Crossover Health Management Services Evaluation Healthcare Provider P3 Parts Wrong —
WO-01308313 100 381d 96d 383d Needs Action Dispatch Logistics HIGI LLC Removal Kiosk PC Parts Wrong —
WO-01308391 100 293d 94d 383d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01308392 100 251d 94d 383d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01308397 100 251d 95d 383d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01308400 100 250d 69d 383d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01308488 100 257d 87d 382d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Parts Backorder Yes
WO-01308513 100 258d 95d 382d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01308539 100 336d 93d 382d Needs Action Materials Awaiting Parts - Customer Crossover Health Management Services Evaluation Healthcare Provider P3 —
WO-01308552 100 290d 95d 382d Needs Action Coordinators Scheduled MIDMARK Delivery Healthcare Provider PC —
WO-01308615 100 251d 9d 382d Needs Action Coordinators Scheduled HIGI LLC Repair Kiosk P4 Yes
WO-01308652 100 285d 83d 382d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01308654 100 273d 73d 382d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01308751 100 282d 33d 381d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 Yes
WO-01308764 100 250d 9d 381d Needs Action Coordinators Scheduled Ray Ray's Transportation NEMT, LLC Evaluation EMS P7 Parts Backorder —
WO-01308786 100 270d 14d 381d Needs Action Holding On Hold EXPRESS MEDICAL TRANSPORTATION INC Preventive Maintenance EMS PSM —
WO-01308793 100 327d 86d 381d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01308795 100 327d 86d 381d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01308812 100 371d 94d 381d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01308836 100 285d 42d 381d Needs Action Holding On Hold CenterWell (Humana) Virtual Tech - Depot Healthcare Provider P3 Parts Shipping Yes
WO-01308874 100 269d 94d 381d Needs Action Coordinators Assigned EMSAR HOUSE ACCOUNT Inventory Training/Other PC —
WO-01308917 100 293d 93d 381d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01308935 100 285d 83d 378d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01308968 100 291d 72d 378d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01308975 100 327d 88d 378d Needs Action Coordinators Reschedule AGILENT TECHNOLOGIES (ASP) Repair Lab/Power PC —
WO-01309027 100 262d 42d 378d Needs Action Holding On Hold Oak Street Health Inspection Healthcare Provider PSM Parts Wrong —
WO-01309132 100 258d 93d 378d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01309168 100 371d 92d 377d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01309169 100 371d 92d 377d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01309170 100 371d 92d 377d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 275d