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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01310612 100 255d 24d 370d Needs Action Coordinators Scheduled MED-CARE TRANSPORTATION (MD) Preventive Maintenance EMS PSM —
WO-01310636 100 277d 82d 370d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01310641 100 306d 45d 370d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01310642 100 277d 82d 370d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01310677 100 256d 0d 369d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Shipping Yes
WO-01310678 100 256d 0d 369d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Shipping Yes
WO-01310769 100 270d 14d 369d Needs Action Holding On Hold EXPRESS MEDICAL TRANSPORTATION INC Repair EMS P7 Yes
WO-01310834 100 292d 86d 369d Needs Action Dispatch Logistics HIGI LLC Removal Kiosk P4 Parts Wrong —
WO-01310960 100 255d 7d 368d Needs Action Coordinators Scheduled RELIANCE MEDICAL TRANSPORT Repair EMS P7 Parts Wrong Yes
WO-01311096 100 285d 79d 368d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01311180 100 293d 82d 367d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311222 100 258d 0d 367d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC Weather —
WO-01311227 100 258d 84d 367d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01311229 100 258d 84d 367d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01311238 100 258d 84d 367d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01311265 100 258d 84d 367d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01311305 100 255d 81d 367d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311308 100 293d 74d 367d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311309 100 258d 84d 367d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01311310 100 293d 73d 367d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311314 100 250d 79d 367d Needs Action Coordinators Ready for Scheduling GE HEALTHCARE Preventive Maintenance Bed Services PSM Parts Wrong —
WO-01311324 100 271d 16d 367d Needs Action Coordinators Reschedule AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01311325 100 256d 81d 367d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311327 100 255d 77d 367d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311328 100 259d 8d 367d Needs Action Coordinators Scheduled GE Healthcare FMI Installation FCO PC —
WO-01311329 100 293d 81d 367d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311331 100 259d 8d 367d Needs Action Coordinators Scheduled GE Healthcare FMI Installation FCO PC —
WO-01311334 100 259d 8d 367d Needs Action Coordinators Scheduled GE Healthcare FMI Installation FCO PC —
WO-01311417 100 250d 1d 364d Needs Action Coordinators Reschedule PLANNED PARENTHOOD OF GREATER NEW YORK Repair Healthcare Provider P5 Vendor Yes
WO-01311440 100 256d 5d 364d Needs Action Coordinators Scheduled ELIZABETH CHURCH MANOR Repair Healthcare Provider P5 Yes
WO-01311449 100 252d 50d 364d Needs Action Materials Awaiting Parts PRESBYTERIAN HOME Depot - Syracuse Healthcare Provider PSM Yes
WO-01311477 100 255d 83d 364d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01311481 100 259d 83d 364d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01311503 100 343d 68d 364d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01311508 100 300d 83d 364d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311510 100 300d 83d 364d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311573 100 272d 53d 364d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01311580 100 285d 79d 364d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01311599 100 300d 82d 364d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311601 100 264d 18d 363d Needs Action Holding On Hold Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech - Field Repair Animal Health P3 Yes
WO-01311611 100 272d 17d 363d Needs Action Coordinators Scheduled Advanced Dermatology and Cosmetic Surgery (ADCS) Inspection Healthcare Provider PSM Technical Complex —
WO-01311628 100 269d 13d 363d Needs Action Holding On Hold EDGEWATER VOLUNTEER FIRST AID SQUAD Repair EMS P7 Parts Wrong Yes
WO-01311636 100 293d 72d 363d Needs Action Holding On Hold HCA Urgent Care Depot Healthcare Provider PSM Parts Shipping Yes
WO-01311638 100 252d 45d 363d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01311640 100 357d 82d 363d Needs Action Coordinators Assigned GE HEALTHCARE Acct. Management Bed Services PC —
WO-01311697 100 300d 82d 363d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311713 100 300d 82d 363d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01311894 100 254d 0d 362d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01311895 100 254d 0d 362d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01311896 100 254d 0d 362d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 275d