Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01309608 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309609 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309610 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309612 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309613 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309614 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309615 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309616 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309617 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309618 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309619 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309620 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309621 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309622 100 265d 71d 376d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309898 100 294d 0d 375d Needs Action Billing WO Correction Needed Cove Rural Fire Protection District Parts Sale EMS PSM Customer Schedule Yes
WO-01309910 100 259d 18d 375d Needs Action Billing Billing Review TEXAS STAR AMBULANCE Preventive Maintenance EMS PSM —
WO-01309935 100 292d 90d 375d Needs Action Dispatch Logistics HIGI LLC Removal Kiosk PC —
WO-01309966 100 259d 66d 375d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01310052 100 258d 89d 375d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC Technical Complex —
WO-01310065 100 296d 86d 375d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01310069 100 368d 89d 375d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01310070 100 368d 89d 375d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01310074 100 368d 89d 375d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01310075 100 368d 89d 375d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01310124 100 270d 0d 374d Needs Action Billing Billing Review HIGI LLC Installation Kiosk PC Yes
WO-01310128 100 252d 43d 374d Needs Action Materials Awaiting Parts ADVANCED MOBILITY SOLUTIONS INC Preventive Maintenance EMS PSM Vendor —
WO-01310135 100 315d 48d 374d Needs Action Holding On Hold Genesis Community Health Inspection Healthcare Provider PSM —
WO-01310165 100 293d 84d 374d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01310166 100 270d 89d 374d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01310167 100 293d 88d 374d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01310170 100 293d 89d 374d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01310174 100 269d 56d 374d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01310182 100 371d 89d 374d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01310184 100 371d 89d 374d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01310185 100 300d 77d 374d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01310240 100 256d 0d 371d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Yes
WO-01310275 100 371d 88d 371d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01310310 100 266d 48d 371d Needs Action Coordinators Scheduled Weston Pediatrics Inspection Healthcare Provider PSM —
WO-01310361 100 297d 67d 371d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01310416 100 293d 81d 371d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01310448 100 256d 0d 370d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Shipping Yes
WO-01310452 100 291d 50d 370d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01310455 100 250d 1d 370d Needs Action Field Work Tech On Site BURTON MEDICAL Repair Healthcare Provider P3 Cust
WO-01310458 100 294d 83d 370d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01310466 100 285d 79d 370d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01310478 100 252d 38d 370d Needs Action Materials Awaiting Parts YesCare Parts Sale Healthcare Provider PSM Yes
WO-01310496 100 297d 83d 370d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Parts Shipping —
WO-01310517 100 251d 7d 370d Needs Action Coordinators Scheduled DIVISION OF FORENSIC SCIENCES Repair EMS P7 Parts Wrong Yes
WO-01310518 100 251d 7d 370d Needs Action Coordinators Scheduled DIVISION OF FORENSIC SCIENCES Repair EMS P7 Parts Wrong Yes
WO-01310535 100 252d 24d 370d Needs Action Coordinators Scheduled ROBERT WOOD JOHNSON BARNABAS HEALTH Repair EMS P7 Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 275d