Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
254d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 211d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 212d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 199d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 190d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 184d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 186d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01309608 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309609 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309610 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309612 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309613 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309614 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309615 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309616 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309617 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309618 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309619 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309620 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309621 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309622 100 198d 71d 309d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01309898 100 227d 0d 308d Needs Action Billing WO Correction Needed Cove Rural Fire Protection District Parts Sale EMS PSM Customer Schedule Yes
WO-01309910 100 192d 18d 308d Needs Action Billing Billing Review TEXAS STAR AMBULANCE Preventive Maintenance EMS PSM —
WO-01309935 100 225d 90d 308d Needs Action Dispatch Logistics HIGI LLC Removal Kiosk PC —
WO-01309966 100 192d 66d 308d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01310052 100 191d 89d 308d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC Technical Complex —
WO-01310065 100 229d 86d 308d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01310069 100 301d 89d 308d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01310070 100 301d 89d 308d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01310074 100 301d 89d 308d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01310075 100 301d 89d 308d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01310124 100 203d 0d 307d Needs Action Billing Billing Review HIGI LLC Installation Kiosk PC Yes
WO-01310128 100 185d 43d 307d Needs Action Materials Awaiting Parts ADVANCED MOBILITY SOLUTIONS INC Preventive Maintenance EMS PSM Vendor —
WO-01310135 100 248d 48d 307d Needs Action Holding On Hold Genesis Community Health Inspection Healthcare Provider PSM —
WO-01310165 100 226d 84d 307d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01310166 100 203d 89d 307d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01310167 100 226d 88d 307d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01310170 100 226d 89d 307d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01310174 100 202d 56d 307d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01310182 100 304d 89d 307d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01310184 100 304d 89d 307d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01310185 100 233d 77d 307d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01310240 100 189d 0d 304d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Yes
WO-01310275 100 304d 88d 304d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01310310 100 199d 48d 304d Needs Action Coordinators Scheduled Weston Pediatrics Inspection Healthcare Provider PSM —
WO-01310361 100 230d 67d 304d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01310416 100 226d 81d 304d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01310448 100 189d 0d 303d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Shipping Yes
WO-01310452 100 224d 50d 303d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01310455 100 183d 1d 303d Needs Action Field Work Tech On Site BURTON MEDICAL Repair Healthcare Provider P3 Cust
WO-01310458 100 227d 83d 303d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01310466 100 218d 79d 303d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01310478 100 185d 38d 303d Needs Action Materials Awaiting Parts YesCare Parts Sale Healthcare Provider PSM Yes
WO-01310496 100 230d 83d 303d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Parts Shipping —
WO-01310517 100 184d 7d 303d Needs Action Coordinators Scheduled DIVISION OF FORENSIC SCIENCES Repair EMS P7 Parts Wrong Yes
WO-01310518 100 184d 7d 303d Needs Action Coordinators Scheduled DIVISION OF FORENSIC SCIENCES Repair EMS P7 Parts Wrong Yes
WO-01310535 100 185d 24d 303d Needs Action Coordinators Scheduled ROBERT WOOD JOHNSON BARNABAS HEALTH Repair EMS P7 Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 352d
2 GE Healthcare FMI 2,737 2,737 201d
3 HIGI LLC 1,207 1,207 221d
4 GCX Medical 825 825 201d
5 CVS 515 515 247d
6 GE HEALTHCARE 489 489 219d
7 Oak Street Health 243 243 198d
8 MIDMARK 187 187 188d
9 AGILENT TECHNOLOGIES (ASP) 173 173 202d
10 AGILENT TECHNOLOGIES (VPD) 153 153 215d
11 TEXAS MEDICAL SCREENING 144 144 193d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 345d
13 Conviva Care Solutions (Humana) 99 99 195d
14 Modern Animal Hospital 63 63 194d
15 HCA Urgent Care 62 62 208d