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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
252d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 209d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 210d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 198d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 189d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 183d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 185d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01138666 100 739d — 902d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138667 100 739d — 902d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138669 100 739d — 902d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138671 100 739d — 902d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138672 100 739d — 902d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138673 100 739d — 902d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138674 100 739d — 902d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138675 100 739d — 902d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138677 100 739d — 902d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138678 100 739d — 902d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138679 100 739d — 902d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138718 100 739d — 902d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138720 100 739d — 902d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138780 100 743d 512d 902d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01138989 100 743d 511d 901d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01138990 100 743d 511d 901d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01138993 100 743d 511d 901d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01138997 100 743d 511d 901d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01139121 100 743d 511d 901d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01139132 100 743d 511d 901d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01139133 100 743d 511d 901d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01139170 100 743d 511d 901d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01139175 100 743d 511d 901d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01139202 100 743d 511d 901d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01140285 100 743d 508d 896d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01140287 100 743d 508d 896d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01140941 100 743d 506d 894d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01141318 100 743d 505d 891d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01141946 100 743d 503d 889d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01142047 100 743d 503d 889d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01142081 100 743d 503d 889d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01142102 100 743d 503d 889d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01142731 100 639d — 887d Needs Action Holding On Hold ZONO SANITECH Upgrade FCO PSM —
WO-01142889 100 743d 501d 887d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01149401 100 743d 494d 876d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01150184 100 743d 492d 874d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01150564 100 743d 491d 873d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01150566 100 743d 491d 873d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01150571 100 743d 491d 873d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01150795 100 422d 445d 870d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01150807 100 743d 490d 870d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01150809 100 743d 490d 870d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01150813 100 743d 490d 870d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01150814 100 743d 490d 870d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01150816 100 743d 490d 870d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01150818 100 743d 490d 870d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01150820 100 743d 490d 870d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01150823 100 743d 490d 870d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01150825 100 743d 490d 870d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01150828 100 743d 490d 870d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 350d
2 GE Healthcare FMI 2,737 2,737 200d
3 HIGI LLC 1,207 1,207 220d
4 GCX Medical 825 825 200d
5 CVS 515 515 246d
6 GE HEALTHCARE 489 489 218d
7 Oak Street Health 243 243 197d
8 MIDMARK 187 187 187d
9 AGILENT TECHNOLOGIES (ASP) 173 173 201d
10 AGILENT TECHNOLOGIES (VPD) 153 153 214d
11 TEXAS MEDICAL SCREENING 144 144 192d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 344d
13 Conviva Care Solutions (Humana) 99 99 194d
14 Modern Animal Hospital 63 63 193d
15 HCA Urgent Care 62 62 207d