Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
319d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 276d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 277d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 264d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 255d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 249d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 252d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01252828 100 582d 250d 600d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252847 100 582d 250d 600d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252870 100 521d — 600d Needs Action Holding On Hold MOPEC Repair Healthcare Provider P3 —
WO-01253645 100 520d — 598d Needs Action Holding On Hold ZONO SANITECH Repair Healthcare Provider P3 Parts Shipping —
WO-01254267 100 582d 246d 596d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254302 100 582d 246d 596d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254307 100 582d 246d 596d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254309 100 582d 246d 596d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254310 100 582d 246d 596d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254316 100 582d 246d 596d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254325 100 582d 246d 596d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254329 100 582d 246d 596d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254331 100 582d 246d 596d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254334 100 582d 246d 596d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254337 100 582d 246d 596d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254338 100 582d 246d 596d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254339 100 582d 246d 596d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254340 100 582d 246d 596d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254345 100 582d 246d 596d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254631 100 290d 242d 593d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC Parts Backorder —
WO-01254863 100 582d 244d 592d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254880 100 582d 244d 592d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254882 100 582d 244d 592d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254883 100 582d 244d 592d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01255130 100 582d 243d 591d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01255133 100 582d 243d 591d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01255136 100 582d 243d 591d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01255137 100 582d 243d 591d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01255139 100 582d 243d 591d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01255169 100 582d 243d 591d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01255173 100 582d 243d 591d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01255175 100 582d 243d 591d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01255177 100 582d 243d 591d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01255179 100 582d 243d 591d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01255184 100 582d 243d 591d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01255185 100 582d 243d 591d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01255855 100 544d — 589d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255856 100 544d — 589d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255857 100 544d — 589d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255859 100 544d — 589d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255861 100 544d — 589d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255862 100 544d — 589d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255863 100 544d — 589d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255864 100 544d — 589d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255866 100 544d — 589d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255869 100 544d — 589d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255872 100 544d — 589d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255877 100 544d — 589d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255879 100 544d — 589d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255881 100 544d — 589d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 417d
2 GE Healthcare FMI 2,737 2,737 267d
3 HIGI LLC 1,207 1,207 287d
4 GCX Medical 825 825 266d
5 CVS 515 515 312d
6 GE HEALTHCARE 489 489 284d
7 Oak Street Health 243 243 263d
8 MIDMARK 187 187 254d
9 AGILENT TECHNOLOGIES (ASP) 173 173 267d
10 AGILENT TECHNOLOGIES (VPD) 153 153 281d
11 TEXAS MEDICAL SCREENING 144 144 258d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 411d
13 Conviva Care Solutions (Humana) 99 99 261d
14 Modern Animal Hospital 63 63 259d
15 HCA Urgent Care 62 62 274d