Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
319d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 276d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 277d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 264d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 255d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 249d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 252d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01263154 100 564d 225d 565d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01263155 100 564d 225d 565d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01263314 100 294d 221d 565d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01263369 100 487d 195d 564d Needs Action Coordinators Assigned Direct Fairways Support Kiosk PSM —
WO-01263405 100 558d 224d 564d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01263423 100 520d 224d 564d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01263611 100 555d 223d 564d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01263946 100 555d 222d 562d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01264103 100 386d 221d 562d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01265406 100 555d 220d 558d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01265414 100 555d 220d 558d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01265416 100 555d 220d 558d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01265425 100 555d 220d 558d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01265429 100 555d 220d 558d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01266145 100 255d 0d 557d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01266450 100 555d 218d 557d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01266630 100 551d 218d 556d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01266789 100 555d 217d 555d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01266790 100 555d 217d 555d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01266856 100 463d 191d 555d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01267049 100 254d 79d 554d Needs Action Coordinators Ready for Scheduling GE HEALTHCARE Repair Bed Services P5 —
WO-01267515 100 277d 191d 550d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01267517 100 277d 191d 550d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01267519 100 277d 191d 550d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01267639 100 261d 211d 550d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01267649 100 260d 25d 550d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01267658 100 526d 214d 550d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01267806 100 526d 213d 549d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01267808 100 526d 213d 549d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01267810 100 526d 213d 549d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01267827 100 526d 213d 549d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01267828 100 526d 214d 549d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01267904 100 526d 213d 549d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01268169 100 276d 26d 548d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268170 100 255d 0d 548d Needs Action Billing Ready to Bill Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM Customer Schedule —
WO-01268174 100 274d 24d 548d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268176 100 274d 24d 548d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268177 100 274d 24d 548d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268178 100 274d 24d 548d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268181 100 274d 24d 548d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268182 100 274d 24d 548d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268183 100 274d 24d 548d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268186 100 274d 24d 548d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268190 100 274d 24d 548d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268610 100 269d 191d 544d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01268630 100 526d 210d 544d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01268659 100 270d 18d 544d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01268660 100 270d 18d 544d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01268661 100 270d 18d 544d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01268662 100 270d 18d 544d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 417d
2 GE Healthcare FMI 2,737 2,737 267d
3 HIGI LLC 1,207 1,207 287d
4 GCX Medical 825 825 266d
5 CVS 515 515 312d
6 GE HEALTHCARE 489 489 284d
7 Oak Street Health 243 243 263d
8 MIDMARK 187 187 254d
9 AGILENT TECHNOLOGIES (ASP) 173 173 267d
10 AGILENT TECHNOLOGIES (VPD) 153 153 281d
11 TEXAS MEDICAL SCREENING 144 144 258d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 411d
13 Conviva Care Solutions (Humana) 99 99 261d
14 Modern Animal Hospital 63 63 259d
15 HCA Urgent Care 62 62 274d