Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
319d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 276d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 277d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 264d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 255d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 249d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 252d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01255882 100 544d — 589d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255885 100 544d — 589d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01256793 100 582d 240d 586d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01257168 100 582d 239d 585d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01257342 100 582d 238d 585d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01258400 100 576d — 579d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM —
WO-01258401 100 576d — 579d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM —
WO-01258403 100 576d — 579d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM —
WO-01258405 100 576d — 579d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM —
WO-01258406 100 568d — 579d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM —
WO-01258494 100 564d 235d 579d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01258497 100 564d 235d 579d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01258527 100 564d 235d 579d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01258715 100 564d 234d 579d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01259448 100 269d — 577d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01259609 100 520d 232d 577d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01259743 100 564d 232d 576d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01259840 100 292d 35d 576d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01259843 100 292d 195d 576d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01261331 100 564d 231d 575d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01261670 100 564d 230d 572d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01261671 100 564d 230d 572d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01261673 100 563d 230d 572d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01262120 100 507d 189d 570d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01262128 100 507d 189d 570d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01262165 100 507d 189d 570d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01262173 100 507d 189d 570d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01262181 100 507d 189d 570d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01262184 100 507d 189d 570d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01262193 100 507d 189d 570d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01262194 100 507d 189d 570d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01262220 100 258d 6d 570d Needs Action Field Work Incomplete PHILIPS HEALTHCARE FCO FCO PC Parts Backorder —
WO-01262224 100 312d 212d 570d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01262241 100 562d 228d 570d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01262243 100 558d 228d 570d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01262267 100 564d 228d 570d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01262269 100 564d 228d 570d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01262271 100 564d 228d 570d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01262545 100 564d 227d 569d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01262574 100 564d 227d 569d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01262578 100 564d 227d 569d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01262585 100 564d 227d 569d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01262588 100 564d 227d 569d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01262606 100 561d 227d 569d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01262865 100 564d 226d 568d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01262867 100 564d 226d 568d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01262873 100 564d 226d 568d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01262953 100 254d 79d 568d Needs Action Coordinators Ready for Scheduling GE HEALTHCARE Repair Bed Services P5 —
WO-01263151 100 564d 225d 565d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01263152 100 561d 225d 565d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 417d
2 GE Healthcare FMI 2,737 2,737 267d
3 HIGI LLC 1,207 1,207 287d
4 GCX Medical 825 825 266d
5 CVS 515 515 312d
6 GE HEALTHCARE 489 489 284d
7 Oak Street Health 243 243 263d
8 MIDMARK 187 187 254d
9 AGILENT TECHNOLOGIES (ASP) 173 173 267d
10 AGILENT TECHNOLOGIES (VPD) 153 153 281d
11 TEXAS MEDICAL SCREENING 144 144 258d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 411d
13 Conviva Care Solutions (Humana) 99 99 261d
14 Modern Animal Hospital 63 63 259d
15 HCA Urgent Care 62 62 274d