Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
319d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 276d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 277d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 264d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 255d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 250d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 252d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01291510 100 451d 155d 470d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01291978 100 360d — 467d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01292112 100 451d 154d 466d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01292113 100 451d 154d 466d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01292116 100 451d 154d 466d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01292118 100 451d 154d 466d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01292121 100 451d 154d 466d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01292124 100 451d 154d 466d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01292129 100 451d 154d 466d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01292275 100 451d 153d 466d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01292277 100 451d 153d 466d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01292293 100 451d 153d 466d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01292494 100 300d — 465d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01292634 100 451d 152d 464d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01292635 100 451d 152d 464d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01292640 100 451d 152d 464d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01292641 100 451d 152d 464d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01292643 100 451d 152d 464d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01292645 100 451d 152d 464d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01292647 100 451d 152d 464d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01292649 100 451d 152d 464d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01292652 100 451d 152d 464d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01292654 100 451d 152d 464d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01292662 100 360d — 464d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01292771 100 256d 111d 464d Needs Action Materials Awaiting Parts Open Cities Health Center Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01292875 100 451d 151d 463d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01292876 100 451d 151d 463d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01292877 100 256d 85d 463d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01292892 100 296d 150d 463d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC Parts Wrong —
WO-01292926 100 262d 150d 461d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01292961 100 327d — 461d Needs Action Holding On Hold Oak Street Health Inspection Healthcare Provider PSM —
WO-01292965 100 290d 77d 461d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01292984 100 451d 150d 461d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01292987 100 451d 150d 461d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01293023 100 260d 147d 460d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01293051 100 254d 0d 460d Needs Action Billing WO Correction Needed ST CAMILLUS Depot - Syracuse Healthcare Provider PSM Yes
WO-01293214 100 451d 149d 460d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01293217 100 418d 148d 460d Needs Action Coordinators Reschedule Sono Bello SWAPOUT Healthcare Provider PSM Yes
WO-01293223 100 418d 148d 460d Needs Action Coordinators Reschedule Sono Bello SWAPOUT Healthcare Provider PSM Yes
WO-01293327 100 451d 149d 459d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01293566 100 451d 147d 458d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01293568 100 451d 147d 458d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01293569 100 451d 147d 458d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01293570 100 451d 147d 458d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01293572 100 451d 147d 458d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01293573 100 451d 147d 458d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01293776 100 451d 147d 458d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01293778 100 451d 147d 458d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01293787 100 446d 147d 458d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01293788 100 446d 147d 458d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 417d
2 GE Healthcare FMI 2,737 2,737 267d
3 HIGI LLC 1,207 1,207 287d
4 GCX Medical 825 825 267d
5 CVS 515 515 313d
6 GE HEALTHCARE 489 489 285d
7 Oak Street Health 243 243 263d
8 MIDMARK 187 187 254d
9 AGILENT TECHNOLOGIES (ASP) 173 173 268d
10 AGILENT TECHNOLOGIES (VPD) 153 153 281d
11 TEXAS MEDICAL SCREENING 144 144 258d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 411d
13 Conviva Care Solutions (Humana) 99 99 261d
14 Modern Animal Hospital 63 63 260d
15 HCA Urgent Care 62 62 274d