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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
250d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 207d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 208d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 195d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 186d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 180d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 182d
Technician / Field Supervisor
Filtered to Dispatch (Dispatch / L2) — Show all teams

Attention Queue

Showing 2,762 of 12,104 open WOs · team: Dispatch
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01352534 100 179d 1d 179d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352535 100 179d 1d 179d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352537 100 179d 1d 179d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352548 100 179d 1d 179d Needs Action Dispatch L2 Screening CENTRAL BUCKS AMBULANCE & RESCUE UNIT Repair EMS P7 Parts Wrong Yes
WO-01352550 100 179d 1d 179d Needs Action Dispatch L2 Screening CENTRAL BUCKS AMBULANCE & RESCUE UNIT Repair EMS P7 Yes
WO-01352594 100 179d 0d 179d Needs Action Dispatch L2 Screening PLANNED PARENTHOOD OF GREATER NEW YORK Repair Healthcare Provider P5 —
WO-01352615 100 179d 0d 179d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01352618 100 179d 0d 179d Needs Action Dispatch L2 Screening HIGI LLC Repair Kiosk P4 —
WO-01352641 100 179d 0d 179d Needs Action Dispatch L2 Screening HIGI LLC Repair Kiosk P4 —
WO-01352643 100 179d 0d 179d Needs Action Dispatch L2 Screening HIGI LLC Repair/PM Kiosk P4 —
WO-01352646 100 179d 0d 179d Needs Action Dispatch L2 Screening HIGI LLC Repair/PM Kiosk P4 —
WO-01352649 100 179d 0d 179d Needs Action Dispatch Entered MIDMARK Repair Healthcare Provider P4 Parts Wrong —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 348d
2 GE Healthcare FMI 2,737 2,737 197d
3 HIGI LLC 1,207 1,207 217d
4 GCX Medical 825 825 197d
5 CVS 515 515 243d
6 GE HEALTHCARE 489 489 215d
7 Oak Street Health 243 243 194d
8 MIDMARK 187 187 184d
9 AGILENT TECHNOLOGIES (ASP) 173 173 198d
10 AGILENT TECHNOLOGIES (VPD) 153 153 211d
11 TEXAS MEDICAL SCREENING 144 144 189d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 341d
13 Conviva Care Solutions (Humana) 99 99 191d
14 Modern Animal Hospital 63 63 190d
15 HCA Urgent Care 62 62 204d