Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01283258 100 451d 171d 492d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01283259 100 451d 171d 492d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01283300 100 405d 170d 492d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01283303 100 451d 170d 492d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01283307 100 451d 170d 492d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01283507 100 294d 102d 490d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01283877 100 451d 169d 489d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01283881 100 451d 169d 488d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01283883 100 451d 169d 488d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284085 100 459d — 488d Needs Action Holding On Hold Kontakt.io Acct. Management Project PC —
WO-01284135 100 451d 168d 488d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284136 100 451d 168d 488d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284137 100 451d 168d 488d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284138 100 451d 168d 488d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284139 100 451d 168d 488d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284141 100 451d 168d 488d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284143 100 451d 168d 488d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284144 100 451d 168d 488d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284146 100 451d 168d 488d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284148 100 451d 168d 488d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284381 100 265d 148d 487d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01284399 100 424d 167d 487d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01284405 100 265d 167d 487d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01284410 100 451d 167d 487d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284431 100 271d 0d 487d Needs Action Billing Ready to Bill PLANNED PARENTHOOD OF GREATER NEW YORK Depot Healthcare Provider PSM Parts Shipping Yes
WO-01284434 100 361d — 487d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01284435 100 361d — 487d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01284502 100 387d 166d 486d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01284504 100 387d 166d 486d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01284521 100 387d 166d 486d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01284693 100 451d 166d 485d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284695 100 451d 166d 485d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284696 100 451d 166d 485d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284697 100 451d 166d 485d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284698 100 451d 166d 485d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284700 100 451d 166d 485d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284701 100 451d 166d 485d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284702 100 451d 166d 485d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284703 100 451d 166d 485d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284704 100 451d 166d 485d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284706 100 451d 166d 485d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284708 100 451d 166d 485d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284710 100 451d 166d 485d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284714 100 451d 166d 485d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284715 100 451d 166d 485d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284716 100 451d 166d 485d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284718 100 451d 166d 485d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284721 100 451d 166d 485d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284722 100 451d 166d 485d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01284724 100 451d 166d 485d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 267d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 275d