Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 250d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01208410 100 657d 353d 746d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01208772 100 657d 352d 744d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01208834 100 657d 351d 744d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01209223 100 657d 349d 740d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01209286 100 657d 349d 740d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01209346 100 418d — 740d Needs Action Holding On Hold GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01209372 100 657d 349d 740d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01209948 100 657d 347d 738d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01209952 100 657d 347d 738d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01209954 100 657d 347d 738d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01209956 100 657d 347d 738d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01209958 100 657d 347d 738d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01210049 100 657d 347d 738d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01210050 100 269d 116d 738d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01210352 100 657d 346d 737d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01210846 100 338d — 734d Needs Action Holding On Hold HIGI LLC Support Kiosk P4 —
WO-01210848 100 338d — 734d Needs Action Holding On Hold HIGI LLC Support Kiosk P4 —
WO-01210849 100 338d — 734d Needs Action Holding On Hold HIGI LLC Support Kiosk P4 —
WO-01210977 100 406d — 733d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01210980 100 406d — 733d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01210981 100 406d — 733d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01210984 100 406d — 733d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01210988 100 406d — 733d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01211007 100 406d — 733d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01211011 100 406d — 733d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01211012 100 406d — 733d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01211024 100 406d — 733d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01211031 100 406d — 733d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01211038 100 406d — 733d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01211041 100 406d — 733d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01211056 100 657d 344d 733d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01211064 100 406d — 733d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01212231 100 657d 341d 730d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01212640 100 657d 339d 726d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01212951 100 657d 338d 725d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01213147 100 657d 337d 724d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01213283 100 254d 333d 724d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01213308 100 254d 333d 724d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01213500 100 657d 336d 723d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01213501 100 657d 336d 723d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01213506 100 657d 336d 723d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01213507 100 657d 336d 723d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01213508 100 657d 336d 723d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01213844 100 657d 335d 720d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01213899 100 657d 335d 720d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01213907 100 657d 335d 720d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01214015 100 657d 335d 720d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01214167 100 590d 334d 720d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01214259 100 657d 334d 719d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01214260 100 657d 334d 719d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 267d
5 CVS 515 515 313d
6 GE HEALTHCARE 489 489 285d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 268d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 411d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 260d
15 HCA Urgent Care 62 62 275d