Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 250d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01223346 100 657d 307d 682d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223347 100 657d 307d 682d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223425 100 657d 307d 682d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223440 100 657d 307d 682d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223465 100 657d 307d 682d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223629 100 657d 306d 681d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223632 100 657d 306d 681d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223672 100 657d 306d 681d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223678 100 657d 306d 681d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223686 100 657d 306d 681d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223690 100 657d 305d 681d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01226042 100 290d 299d 670d Needs Action Materials Awaiting Parts FERNO Parts Sale EMS PSM Parts Shipping Cust
WO-01226497 100 657d 295d 664d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01226617 100 657d 295d 664d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01226632 100 264d 148d 664d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01231645 100 480d 248d 661d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01231763 100 436d 180d 661d Needs Action Coordinators Reschedule GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01231777 100 436d 292d 661d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01231811 100 567d 292d 661d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01235796 100 282d 0d 660d Needs Action Billing Billing Correction Needed AMS HEALTH CLINIC, LLC Parts Sale Kiosk P4 Customer Schedule Yes
WO-01236554 100 404d 290d 657d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM —
WO-01236855 100 480d 289d 656d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01237960 100 583d 285d 650d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01238190 100 583d 284d 650d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01238362 100 583d 284d 649d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01238363 100 583d 284d 649d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01238608 100 278d 191d 648d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01239153 100 583d 271d 647d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01239274 100 583d 281d 646d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01239276 100 583d 280d 646d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01240079 100 270d — 642d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM Parts Shipping —
WO-01240083 100 270d — 642d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM Parts Shipping —
WO-01240084 100 263d 191d 642d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01240994 100 583d 275d 641d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01241471 100 583d 276d 639d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01241472 100 583d 276d 639d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01241473 100 583d 276d 639d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01243080 100 262d 191d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Parts Wrong —
WO-01243427 100 278d 46d 633d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC Vendor —
WO-01243428 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243429 100 272d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243430 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243431 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243432 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243435 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243436 100 278d 103d 633d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243437 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243438 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243440 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243442 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 267d
5 CVS 515 515 313d
6 GE HEALTHCARE 489 489 285d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 268d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 260d
15 HCA Urgent Care 62 62 275d