Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
319d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 276d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 277d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 264d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 255d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 249d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 252d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01206924 100 656d 354d 746d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01206926 100 656d 354d 746d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01208410 100 656d 353d 745d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01208772 100 656d 352d 743d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01208834 100 656d 351d 743d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01209223 100 656d 349d 739d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01209286 100 656d 349d 739d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01209346 100 417d — 739d Needs Action Holding On Hold GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01209372 100 656d 349d 739d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01209948 100 656d 347d 737d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01209952 100 656d 347d 737d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01209954 100 656d 347d 737d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01209956 100 656d 347d 737d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01209958 100 656d 347d 737d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01210049 100 656d 347d 737d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01210050 100 268d 116d 737d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01210352 100 656d 346d 736d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01210846 100 337d — 733d Needs Action Holding On Hold HIGI LLC Support Kiosk P4 —
WO-01210848 100 337d — 733d Needs Action Holding On Hold HIGI LLC Support Kiosk P4 —
WO-01210849 100 337d — 733d Needs Action Holding On Hold HIGI LLC Support Kiosk P4 —
WO-01210977 100 405d — 732d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01210980 100 405d — 732d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01210981 100 405d — 732d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01210984 100 405d — 732d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01210988 100 405d — 732d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01211007 100 405d — 732d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01211011 100 405d — 732d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01211012 100 405d — 732d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01211024 100 405d — 732d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01211031 100 405d — 732d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01211038 100 405d — 732d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01211041 100 405d — 732d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01211056 100 656d 344d 732d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01211064 100 405d — 732d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01212231 100 656d 341d 729d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01212640 100 656d 339d 725d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01212951 100 656d 338d 724d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01213147 100 656d 337d 723d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01213283 100 253d 333d 723d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01213308 100 253d 333d 723d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01213500 100 656d 336d 722d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01213501 100 656d 336d 722d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01213506 100 656d 336d 722d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01213507 100 656d 336d 722d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01213508 100 656d 336d 722d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01213844 100 656d 335d 719d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01213899 100 656d 335d 719d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01213907 100 656d 335d 719d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01214015 100 656d 335d 719d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01214167 100 589d 334d 719d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 417d
2 GE Healthcare FMI 2,737 2,737 266d
3 HIGI LLC 1,207 1,207 287d
4 GCX Medical 825 825 266d
5 CVS 515 515 312d
6 GE HEALTHCARE 489 489 284d
7 Oak Street Health 243 243 263d
8 MIDMARK 187 187 254d
9 AGILENT TECHNOLOGIES (ASP) 173 173 267d
10 AGILENT TECHNOLOGIES (VPD) 153 153 281d
11 TEXAS MEDICAL SCREENING 144 144 258d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 410d
13 Conviva Care Solutions (Humana) 99 99 261d
14 Modern Animal Hospital 63 63 259d
15 HCA Urgent Care 62 62 274d