Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
319d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 276d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 277d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 264d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 255d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 249d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 252d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01214259 100 656d 334d 718d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01214260 100 656d 334d 718d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01214263 100 656d 334d 718d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01214283 100 269d 109d 718d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01214312 100 656d 334d 718d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01214315 100 262d 147d 718d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01214599 100 656d 333d 717d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01214600 100 656d 333d 717d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01214602 100 656d 333d 717d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01214605 100 656d 333d 717d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01214607 100 656d 333d 717d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01214609 100 656d 333d 717d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01214824 100 254d 79d 716d Needs Action Coordinators Ready for Scheduling GE HEALTHCARE Repair Bed Services P5 —
WO-01214884 100 262d 191d 716d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Parts Wrong —
WO-01215444 100 656d 331d 715d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01215475 100 656d 331d 715d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01215476 100 656d 331d 715d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01215523 100 656d 331d 715d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01215559 100 360d — 715d Needs Action Holding On Hold SKYTRON Monthly Annuity Project PC —
WO-01215585 100 276d 226d 715d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01215587 100 656d 331d 715d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01216032 100 270d 330d 712d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01217473 100 656d 327d 709d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01217637 100 656d 326d 708d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01217639 100 656d 326d 708d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01217640 100 656d 326d 708d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01217645 100 656d 326d 708d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01217646 100 656d 326d 708d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01217648 100 656d 326d 708d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01217780 100 656d 325d 708d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01218160 100 656d 324d 705d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01218226 100 656d 324d 704d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01218613 100 656d 323d 703d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01218615 100 656d 323d 703d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01218616 100 656d 323d 703d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01218618 100 656d 323d 703d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01218619 100 656d 323d 703d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01218620 100 656d 323d 703d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01219089 100 268d 116d 701d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01219406 100 698d 320d 698d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM —
WO-01219738 100 656d 319d 697d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01219796 100 417d — 697d Needs Action Holding On Hold GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01219837 100 649d — 697d Needs Action Holding On Hold THOR Relocation Healthcare Provider PC —
WO-01220762 100 656d 314d 690d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01221641 100 656d 312d 688d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01221642 100 656d 312d 688d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01222024 100 656d 311d 687d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01222526 100 277d 191d 684d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01222749 100 656d 309d 683d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223122 100 656d 308d 682d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 417d
2 GE Healthcare FMI 2,737 2,737 267d
3 HIGI LLC 1,207 1,207 287d
4 GCX Medical 825 825 266d
5 CVS 515 515 312d
6 GE HEALTHCARE 489 489 284d
7 Oak Street Health 243 243 263d
8 MIDMARK 187 187 254d
9 AGILENT TECHNOLOGIES (ASP) 173 173 267d
10 AGILENT TECHNOLOGIES (VPD) 153 153 281d
11 TEXAS MEDICAL SCREENING 144 144 258d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 410d
13 Conviva Care Solutions (Humana) 99 99 261d
14 Modern Animal Hospital 63 63 259d
15 HCA Urgent Care 62 62 274d