Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
319d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 276d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 277d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 264d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 255d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 249d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 252d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01223337 100 656d 307d 681d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223338 100 656d 306d 681d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223346 100 656d 307d 681d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223347 100 656d 307d 681d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223425 100 656d 307d 681d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223440 100 656d 307d 681d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223465 100 656d 307d 681d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223629 100 656d 306d 680d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223632 100 656d 306d 680d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223672 100 656d 306d 680d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223678 100 656d 306d 680d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223686 100 656d 306d 680d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01223690 100 656d 305d 680d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01226042 100 289d 299d 669d Needs Action Materials Awaiting Parts FERNO Parts Sale EMS PSM Parts Shipping Cust
WO-01226497 100 656d 295d 663d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01226617 100 656d 295d 663d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01226632 100 263d 148d 663d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01231645 100 479d 248d 660d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01231763 100 435d 180d 660d Needs Action Coordinators Reschedule GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01231777 100 435d 292d 660d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01231811 100 566d 292d 660d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01235796 100 281d 0d 659d Needs Action Billing Billing Correction Needed AMS HEALTH CLINIC, LLC Parts Sale Kiosk P4 Customer Schedule Yes
WO-01236554 100 403d 290d 656d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM —
WO-01236855 100 479d 289d 655d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01237960 100 582d 285d 649d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01238190 100 582d 284d 649d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01238362 100 582d 284d 648d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01238363 100 582d 284d 648d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01238608 100 277d 191d 647d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01239153 100 582d 271d 646d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01239274 100 582d 281d 645d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01239276 100 582d 280d 645d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01240079 100 268d — 641d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM Parts Shipping —
WO-01240083 100 268d — 641d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM Parts Shipping —
WO-01240084 100 262d 191d 641d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01240994 100 582d 275d 640d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01241471 100 582d 276d 638d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01241472 100 582d 276d 638d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01241473 100 582d 276d 638d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01243080 100 261d 191d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Parts Wrong —
WO-01243427 100 277d 46d 632d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC Vendor —
WO-01243428 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243429 100 271d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243430 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243431 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243432 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243435 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243436 100 277d 103d 632d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243437 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243438 100 277d 85d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 417d
2 GE Healthcare FMI 2,737 2,737 267d
3 HIGI LLC 1,207 1,207 287d
4 GCX Medical 825 825 266d
5 CVS 515 515 312d
6 GE HEALTHCARE 489 489 284d
7 Oak Street Health 243 243 263d
8 MIDMARK 187 187 254d
9 AGILENT TECHNOLOGIES (ASP) 173 173 267d
10 AGILENT TECHNOLOGIES (VPD) 153 153 281d
11 TEXAS MEDICAL SCREENING 144 144 258d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 410d
13 Conviva Care Solutions (Humana) 99 99 261d
14 Modern Animal Hospital 63 63 259d
15 HCA Urgent Care 62 62 274d